Mercedes-Benz of Laguna Niguel

I'll Never Buy or Lease a Car From Anyone Else I leased a Smart Car from this dealer three years ago. I have always felt creepy dealing with buying a car. I just absolutely hated so much as steppin I leased a Smart Car from this dealer three years ago. I have always felt creepy dealing with buying a car. I just absolutely hated so much as stepping foot on the grounds of a car dealer. No so at Mercedez-Benz of Laguna Niguel. My experience then was the most pleasant, comfortable car transaction I have ever had. I was greeted like a visiting friend and treated politely. This may not sound like much, but let me tell you, I have been treated so badly by other dealers, I will never EVER buy another Toyota in my life. My lease was processed quicker than any other experience I have ever had. The person who handled my lease, Russ Ellis, stayed in touch with me throughout my lease. If I had a question, I got an answer. If I needed something, I was helped right away. I was so happy with my lease that I waited until a week before my lease was up to show my nose at the dealer again. I was expecting to have to jump through a bunch of hoops to get the car returned and get a new lease. Russ took me out on a test drive in a new Smart and I felt like I was driving a completely different car. He talked with me about different options, and as it turned out, it was going to cost me just a little more per month to buy a new Smart car than lease one. They offered me a loan I never expected to be able to get, and treated me as a valued customer even though I drive a very inexpensive car compared to their other vehicles. They have a monitor in their showroom with "VIPs" (customers) who are there that day, they open the door for you when you approach the showroom, and offer you water or coffee. They greet you warmly and treat you like a real live human being and not someone to exploit. I doubt I will ever buy or lease a care from anyone else. Thanks Russ, for all of your help with my new baby. By the way, I have name my new Smart Prime, "Optimus" (as in Optimus Prime... get it? *laugh*). More

Ho Yi We went to Mercedes-Benz of Laguna Niguel because of the great selection. We were fortunate to have met Ho Yi. He is a true professional who genuine We went to Mercedes-Benz of Laguna Niguel because of the great selection. We were fortunate to have met Ho Yi. He is a true professional who genuinely wanted to make a fair "deal." Not only was he extremely knowledgeable but he was low key and delightful to work with. We couldn't have had a better experience. More

Outstanding Service Jane Choi was very professional and thorough in helping us out with our MBZ purchase, from inception, to follow up calls to lo jack installation. She Jane Choi was very professional and thorough in helping us out with our MBZ purchase, from inception, to follow up calls to lo jack installation. She is a true professional. More

Bernie Mendez Internet Sales Manager is GREAT! Bernie Mendez, internet sales manager did a terrific job of getting me the exact car I wanted - an AMG GTS. He helped me through the ordering process Bernie Mendez, internet sales manager did a terrific job of getting me the exact car I wanted - an AMG GTS. He helped me through the ordering process making sure I got exactly what I wanted and kept me abreast of the car's manufacture and shipping status. Bernie was communicative and interested and took plenty of time to explain everything to me regarding how the car worked. I got a great deal and recommend Bernie highly! More

Great Service Both Ward Church and Erwin Artacho delivered great service and exactly the car we wanted. The negotiations were straight forward and forthright. The c Both Ward Church and Erwin Artacho delivered great service and exactly the car we wanted. The negotiations were straight forward and forthright. The car was delivered to our home in a timely manner. More

Happy car buyer I met with Steve Turner a month earlier and he made me a good offer on a used 2014 ML 350 but I decided to wait and consider the new GLE model. Steve I met with Steve Turner a month earlier and he made me a good offer on a used 2014 ML 350 but I decided to wait and consider the new GLE model. Steve had spent time with me and answered all my questions. Later I saw a new 2015 350 ML and Steve helped me decide that was the right car for me. Very happy with my new car. More

Great buying experience! I just leased my E400 coupe here and had an amazingly smooth car buying experience. David Gonzales was awesome! I went in looking for a different asso I just leased my E400 coupe here and had an amazingly smooth car buying experience. David Gonzales was awesome! I went in looking for a different associate but they weren't available. David made us feel welcome from the moment we stepped in. I wanted to test drive a few cars and he was so patient and really took the time to show us around. In the end, we drove off with the car we really wanted. I highly recommend this dealership. More

GREAT BUYING EXPERIENCE! I had the best buying experience at MB Laguna Niguel! Bernie Mendez was the one who helped me get my dream car.I was looking for a pre-owned car but I had the best buying experience at MB Laguna Niguel! Bernie Mendez was the one who helped me get my dream car.I was looking for a pre-owned car but I ended up buying a brand new one! Bernie was persuasive but not pushy, friendly and very nice in general....there's something in him that you can't say no. I so love my car and the staff at MB Laguna Niguel especially Bernie made it happen! Thank you. More

Kevin Marlowe is Awesome, He made the whole process great! We bought our first car from Kevin Marlowe in 2008-a E350, then again in 2011-a CL500, and recently we bought 3 Smart Cars, he has made every deal a J We bought our first car from Kevin Marlowe in 2008-a E350, then again in 2011-a CL500, and recently we bought 3 Smart Cars, he has made every deal a JOY=his personality is made for helping clients choose and buy a new car! More

wow- what a wonderful experience -met by expectations ,needs great friendly service - dealt with a great salesman named Hakan O who not only had great knowledge , experience BUT most of all great patience ! Pr great friendly service - dealt with a great salesman named Hakan O who not only had great knowledge , experience BUT most of all great patience ! Pricing and car selection fit my needs perfectly . First time Mercedes owner and had a great experience all around ! met my pricing budget and needs ! More