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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,491 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,491 reviews

February 26, 2016

Smoothest Buying Experience Ever!!!! Thanks to Steve/ Mario and Nelli for our Sprinter purchase. The whole process from determining a unit to signing the contract was a pleasure. Thanks g More

by RobertT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Robert, We appreciate you taking the time to leave this positive review. We're extremely pleased to hear that our team helped you get into a new Sprinter and provided you with the experience that you deserved. We look forward to a long lasting relationship together and please don't hesitate to ask any questions, should you have any. Thank You, David Kim, General Sales Manager

February 24, 2016

thank you, cyrus! cyrus is truly one of the nicest people i've ever met in my life. i just purchased a car for the first time and at first the process felt so dauntin More

by alilabelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Moatazedi
Feb 25, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Your positive feedback is greatly appreciated! We know the car-buying experience can be stressful and we're so pleased to hear that Cyrus made it as stress-free as possible. Please know how appreciative we are of your business and congrats on your new vehicle! Thank You, David Kim General Sales Manager

February 24, 2016

Professional staff. Beautiful, efficient dealership. Dealer was patient as he guided us through the lease process. Professional staff. Beautiful dealership with excellent services. Not the first time I'v More

by Smart Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carson Helton
Feb 24, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Valued Customer, We appreciate you taking the time to leave this thoughtful review. It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We hope you're enjoying your new vehicle and thank you for choosing Mercedes-Benz of Laguna Niguel! Thank You, David Kim General Sales Manager

February 23, 2016

Best buying process ever I came to Laguna Niguel for an used car in stock. There was almost no wait when I arrived. After a test drive I figured the car I came for wasn't the More

by lawrenceyang26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2016 -

Mercedes-Benz of Laguna Niguel responded

HI Lawrence, We appreciate you taking the time to leave this thoughtful review. Bernie s a valued member of our team over here at Mercedes-Benz of Laguna Niguel and we're thrilled to hear he was able to take such great care of you. Enjoy your new vehicle and we hope to see you again! Thank You, David Kim General Sales Manager

February 22, 2016

New Car Purchase I have to say that Carson Helton at Mercedes Benz of Laguna Niguel was great to work with. He helped me find the car I wanted and took away the stress More

by Hapakroberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carson Helton
Feb 22, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for taking the time to leave this positive review. Carson is an outstanding member of our team and is constantly going above and beyond to ensure that our customers receive the experience that they deserve. We'd like to congratulate you on your new Mercedes-Benz and please don't hesitate to ask any questions, should you have any! Thank You, David Kim General Sales Manager

February 17, 2016

Really is 5-star service! I was online searching for a certified used Mercedes-Benz. MB of Laguna Niguel captures your phone number and calls you to make an appointment to see More

by DrM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We're elated to hear about your recent experience. The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. Thank you for choosing Mercedes-Benz of Laguna Niguel and we look forward to serving you again soon. Thank You, David Kim General Sales Manager

February 01, 2016

Above and beyond service Thank You Ray and Ramsay for this wonderful experience at Mercedes-Benz of Laguna Niguel. I love my new Cla250 and I'm very impressed at the service g More

by Ruby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi, Ramsay Jerome
Feb 18, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for this 5-Star Review. We're ecstatic to hear that Ray and Ramsay provided you with a top-notch car-buying experience. The Mercedes-Benz CLA250 is a tremendous vehicle and we know you're going to enjoy it. Thank you for choosing Mercedes-Benz of Laguna Niguel and we can't wait to serve you again soon! Thank You, David Kim General Sales Manager

January 31, 2016

Super Service! Great car buying service! Steve Turner was a fantastic salesman! Super friendly and super knowledgeable and a superman! Great in many ways made our car buying experience fantas More

by Craig CPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Turner
Feb 18, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for positive feedback. Steve is a great asset to us here and it's no surprise how accommodating he was during your visit. Thank you for choosing Mercedes-Benz of Laguna Niguel and we look forward to a long business relationship together! Thank You, David Kim General Sales Manager

January 31, 2016

No pressure Just Real Service Treated like family The people at Mercedes of Laguna Niguel are TOP NOTCH. RAY was our salesman and I can say he went out of his way, walking in the rain to make sure we More

by daygreene2421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi
Feb 18, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Your kind words are greatly appreciated. We strive to provide the best customer service possible and are extremely pleased to hear that is what Ray and our team provided you. We hope you're enjoying your new E-Class and please don't hesitate to ask any questions, should you have any! Thank You, David Kim General Sales Manager

January 25, 2016

exceeded my expectations I went to MB of Laguna Niguel after seeing a 2012 ML350 on the internet I was interested in. I had the good fortune of having Steve Turner greet and More

by johnG
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gary Casey, Stephen Turner
Feb 18, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We're grateful for this positive review and happy to hear that both Steve and Gary provided you with the experience you deserved. We'd like to congratulate you on your ML350 and should you ever have any questions, please don't hesitate to ask! Thank You, David Kim General Sales Manager

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