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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,491 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,491 reviews

April 10, 2016

Ray Hashemy Ray helped us with 3 previous purchases and now after our lease ended he has helped us again. We believe he is the most knowledgable, conciencious, p More

by Realtor Sheila W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi, Shawn Kondori
Apr 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Sheila, Thank you for this review and for your loyalty! We're extremely pleased to hear that Ray always provides you with a positive experience. Both he and Shawn are great assets to us here and we're lucky to have them on our team. We hope your new Mercedes is treating you well and we can't wait to see you again soon. Thank You, David Kim General Sales Manager

April 10, 2016

Great Car Buying Experience This was my first experience with a Mercedes. I hate buying cars. But Ho Yi at Mercedes Benz of Laguna Niguel made it such a pleasurable experience fo More

by Jennie Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ho Yi
Apr 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for choosing Mercedes-Benz of Laguna Niguel and letting us know how we're doing. We take pride in making sure our customers have a positive experience and love that you were able to get that from us. Enjoy your new Mercedes-Benz and we hope to see you again! Thank You, David Kim General Sales Manager

April 09, 2016

Bernie & Ramsey are the Best! Bernie was so helpful! I came in because I was in a bad situation with an old financed car with a previous not-so-economical deal. I had built up m More

by Kaewynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramsay Jerome
Apr 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for choosing Mercedes-Benz of Laguna Niguel and letting us know how we're doing. It makes us extremely proud and happy that your visit with us was an enjoyable one! Bernie and Ramsay are esteemed members who reflect the values of our family! We hope you're enjoying your new vehicle! Thank You, David Kim General Sales Manager

April 09, 2016

Very customer service oriented great experience Andre helped with my previous purchase and new purchase. Made purchasing a new vehicle a exciting experience. I purchased the 1st Maybach 2002 an More

by John4000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Javardian, Ramsay Jerome, Joe Medina
Apr 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for this positive review and for your continued support. We're extremely pleased to hear that Andre continually provides you with the quality service that you deserve. Thanks for being a part of the Mercedes-Benz of Laguna Niguel Family and we hope to see you again soon! Thank You, David Kim General Sales Manager

April 07, 2016

Great salesperson, Bernie! Bernie made my car buying experience the best one yet! He was knowledgeable, kind, respectful and worked with me to get me into the right SUV! Such a More

by MG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
Apr 08, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We're so grateful for this 5-Star Review! We’re extremely proud of Bernie and his efforts to ensure that you found the perfect car! Thank you for choosing Mercedes-Benz of Laguna Niguel and we look forward to serving you again soon. Thank You, David Kim General Sales Manager

April 07, 2016

Great services My family have 4 MBZs we all came to MBZ Laguna Niguel for our new cars also we are repeated customers of MBZ Laguna Niguel. More

by Le,tuyet2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Williams, John Maxwell, Cyrus Moatazedi
Apr 08, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Your loyalty is great appreciated and has not gone unnoticed. It's reviews like these that put a smile on our face and we couldn't be happier! We understand that buying a car is an important decision and we are honored that you choose Mercedes-Benz of Laguna Niguel. Please feel free to contact us if you have any questions! Thank You, David Kim General Sales Manager

April 06, 2016

Great dealership! Everything I ever heard is positive. It has been an absolute joy having Ray Hashemi work with me on the purchase of my car. I have not purchased a vehicle in many years and the experien More

by sandy913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi
Apr 07, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for this stellar review! We’re extremely proud of Ray and his efforts to ensure that you found the perfect car! We loved your feedback and hope you really enjoy your new Mercedes-Benz! Thank You, David Kim General Sales Manager

March 24, 2016

Excellent Customer Service! Thank You Cesar Romo! My seat was fixed, and I was provided with excellent service! Appreciated the unloading of many things from the trunk. You made it a non stressed d More

by Dolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
Mar 25, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for taking the time to leave this positive review. We're extremely pleased to read that Cesar did a great job helping fix your seat and was accommodating during your entire visit. Thank you for choosing us here at Mercedes-Benz of Laguna Niguel and we look forward to serving you again soon. Thank You, David Kim General Manager

March 21, 2016

Andre Javardian at MBZ Laguna Niguel If you're looking for a pre-owned MBZ, quickly make an appointment with Andre. He is courteous, professional, and extremely knowledgeable. 5 star expe More

by Anita Z.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Javardian, Ramsay Jerome, Gary Casey
Mar 22, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for this positive review. It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Thank You, David Kim General Sales Manager

March 12, 2016

Bernie Mdendez Bernie is extremely accommodating and helpful. The service I received was extremely prompt and professional. Unlike other dealer, they want you to be More

by jnguyen88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Wow! Thank you for this great review. We couldn't be luckier to have Bernie on our team, as he's constantly going above and beyond to ensure our customers receive the best service possible. We hope you're enjoying your new GLE 400 and thank you for choosing Mercedes-Benz of Laguna Niguel! Thank You, David Kim General Sales Manager

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