Mercedes-Benz of Laguna Niguel

Wonderful people is what makes a dealership so successful! Always so professional and honest. Easy to get to, clean and spacious. successful! Always so professional and honest. Easy to get to, clean and spacious. More

My experience with Mercedes-Benz of Laguna Niguel has been frustrating and disappointing. I initially discussed purchasing a Mercedes G63 with a salesperson named Duke. After those negotiations went nowh been frustrating and disappointing. I initially discussed purchasing a Mercedes G63 with a salesperson named Duke. After those negotiations went nowhere since he wanted $22,000 over MSRP and I was at $10,000 over MSRP, Sales Manager Kevin C. offered to meet me at $12,000 over MSRP. I have attached screenshots of his conversation with me through text. I accepted Kevin’s offer, only to later be contacted by yet another sales person by the name of Giovanna who informed me that the premium would be $15,000. His written message offering $12,000 over MSRP did not state that it required further management approval. According to Giovanna it did. I explained that a manager by the name of Kevin C had approved it already. I was informed the new amount was now $15,000. I was willing to pay the $12,000 premium because I wanted this particular build. Having the terms changed after I accepted an offer from a sales manager undermined my trust in the dealership. Customers should be able to rely on clear written offers from dealership management. Based on how this negotiation was handled, I cannot recommend Mercedes-Benz of Laguna Niguel. More

I've been looking for a G-Wagon for years. And I mean years. Every time I found one, something was off. Wrong spec, wrong price, wrong condition. There was always a reason it didn't work out. And I mean years. Every time I found one, something was off. Wrong spec, wrong price, wrong condition. There was always a reason it didn't work out. Funny enough, we weren't even planning to buy a car that day. We were just killing time between the kids' soccer games and decided to stop by Mercedes-Benz of Laguna Niguel. As luck would have it, they had just taken in a G63 on trade. It hadn't even been washed or detailed yet, but I could tell it was exactly what I'd been looking for. That's when we met Shawna. We couldn't agree on a price initially, so we walked away. What I really appreciated was that Shawna stayed in touch without being pushy. No constant calls, no pressure, no typical car-salesperson routine. Just friendly, straightforward communication. Eventually, we found a number that worked for everyone, and I finally bought the car I'd been chasing for years. As someone who's half Persian, I feel like owning a G-Wagon is practically a birthright. At my age, I'm a little late to the party, but I'm happy to report that I've finally fulfilled this important cultural obligation. My ancestors can rest easy. All jokes aside, Shawna was fantastic throughout the process. She was patient, professional, easy to work with, and never made us feel pressured. What started as a way to kill an hour between soccer games turned into a purchase I'd been hoping to make for years. If you're shopping at Mercedes-Benz of Laguna Niguel, I'd absolutely recommend asking for Shawna. More

Bernie Mendez was our sales man when we bought our Mercedes GLA, and he was just amazing!! Very nonweldable and helpful, he did a great job. He made the whole experience very easy and we liked worki Mercedes GLA, and he was just amazing!! Very nonweldable and helpful, he did a great job. He made the whole experience very easy and we liked working with Bernie. Highly recommend... More

Kosta, Gerhard and the team at MBLN took great care of me and my family. We have purchased a few cars from MBLN and they always treat us like family. and my family. We have purchased a few cars from MBLN and they always treat us like family. More

Duke was exceptional, he is professional, knowledgeable and trustworthy. He made the car buying process smooth and enjoyable! and trustworthy. He made the car buying process smooth and enjoyable! More

Kosta was absolutely amazing. Great knowledge, great sales and best of all great follow up. I bought a Mercedes 10 years ago and still to these day I get a happy holidays text fro Great knowledge, great sales and best of all great follow up. I bought a Mercedes 10 years ago and still to these day I get a happy holidays text from him and one every year on my birthday as well as many different holidays! A+++++++ More

I’ve been working with Kosta for over 10 years now and have leased about four Mercedes vehicles through him. He is honestly one of the biggest reasons I continue to stay with Mercedes. Kosta has alway have leased about four Mercedes vehicles through him. He is honestly one of the biggest reasons I continue to stay with Mercedes. Kosta has always gone above and beyond for me. Every time I call, he answers, and no matter what question, concern, or problem comes up, he always finds a solution. Even after becoming a manager, he has never stopped being there for me and providing the same personal level of service. When I got my first electric Mercedes, I was nervous about making the switch. Kosta took the time to explain everything to me, made sure I understood how the electric car worked, and completely put me at ease. After more than 10 years, I can truly say that Kosta makes it almost impossible to go anywhere else! 😂 When you find someone you trust who genuinely takes care of you before, during, and long after the sale, you stay with them. Thank you, Kosta, for taking such great care of me all these year. Mercedes is very lucky to have you! ⭐️⭐️⭐️⭐️⭐️ More

Kosta is the very best of the best in the automotive business. He’s super knowledgeable, friendly and professional and best of all he is super honest. I’ve purchased several cars from him and only work business. He’s super knowledgeable, friendly and professional and best of all he is super honest. I’ve purchased several cars from him and only work with Kosta. More

I have purchased multiple vehicles from Kosta over the years. I always enjoy doing business with him. Thank you Kosta and LN Mercedes Benz!!! years. I always enjoy doing business with him. Thank you Kosta and LN Mercedes Benz!!! More