Mercedes-Benz of Knoxville

Frank Cardwell was a pleasure to deal with and highly recommend him and the team at MB @ Knoxville recommend him and the team at MB @ Knoxville More

I was so disappointed with service dept. at Merc of Knoxville, I considered changing to another car mfr. after 3 bad service experiences. Then I asked the collision dept. to replace my fron at Merc of Knoxville, I considered changing to another car mfr. after 3 bad service experiences. Then I asked the collision dept. to replace my front bumper due to years of rubbing parking curbs. I was clear to them there was no accident and I would not file an insurance claim so out of my pocket. I dropped the car off on the appointment date, had to rent a car and proceeded to wait. On Friday, day 5 no updates or returned calls. On Monday, day 8, I went to the dealership to get an update. Nothing was done on the car. Fortunately the manager, William H. was there, heard my frustration and did the unthinkable at Merc of Knoxville, he asked me why I was unhappy. I was shocked because the service department didn’t care about my frustrations. I explained my frustration comes from the service department and now extends to collision. I was requesting a cosmetic repair, had an appointment, had to rent a car, was paying out of pocket and I was now on day 8 of car rental. I expected 3 days, 5 days max! William H. listened to me and made me feel like a valued customer for the first time at Marc of Knoxville. The car was done the next day and William took care of me in a satisfactory way. But we’re not done yet, I was literally a mile down the road when I noticed the engine light on. I called but it was end of the day so I left a message. William called me back. He said he would send a tech to my home the next morning to check the codes. It was old codes that just needed to be cleared. Bottom line they do good work but lost the art of good customer service, asking the customer if they are happy was not part of the service dept. dialogue with customers. It was an app. William H. was the first person there that asked why I was not happy and he listened and fixed the situation. His actions renewed my interest in staying with Mercedes. I know he learned his collision dept. needs to improve but I’m certain he will make the right changes. William H. showed me he has the leadership skills to make Merc of Knoxville best in class as long as his management supports him. Kudos to William and thank you for the great service. More

Frank is an absolute professional! He made the buying process seamless and gave excellent service. He made the buying process seamless and gave excellent service. More

We are so pleased with our GLE purchase. Frank Cardwell took care of us before, during and after the sale to make the entire experience so positive. I highly recommend Frank Cardwell and Me Frank Cardwell took care of us before, during and after the sale to make the entire experience so positive. I highly recommend Frank Cardwell and Mercedes Benz of Knoxville. More

Frank and all the staff were amazing! Will definitely be back to buy from them again! Will definitely be back to buy from them again! More

We can not thank Frank and his team enough! They made the process of buying our car so smooth and so enjoyable! Not to mention it was absolutely cleaned to perfection! They made the process of buying our car so smooth and so enjoyable! Not to mention it was absolutely cleaned to perfection! More

Javier Escobar is the best person you have on staff. He gave 1000% to me. He made me feel welcome, and helped me every time I called or came by with a question about the car. I am pretty sure I bought He gave 1000% to me. He made me feel welcome, and helped me every time I called or came by with a question about the car. I am pretty sure I bought the car because of him and I could not be happier with my decision. He knew what I needed and found it. More

They go above and beyond no matter how many times you call them. Excellent customer service and easy to work with. call them. Excellent customer service and easy to work with. More

Frank was a great salesman very easy to work with and very quick financial services awesome team would recommend to anyone thank you guys very quick financial services awesome team would recommend to anyone thank you guys More

Frank was amazing to deal with. He had everything ready for us when we got there from our “4 hour” trip from west KY to Knoxville! He was professional over the phone and in person, He had everything ready for us when we got there from our “4 hour” trip from west KY to Knoxville! He was professional over the phone and in person, but also made you feel you had known him forever. Car was exactly as he had assured over phone and had us in and out in a excellent timely manner. Would definitely buy another vehicle from him and the Mercedes of Knoxville group in the future!! More