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Mercedes-Benz of Knoxville
Knoxville, TN
203 Reviews
Mercedes-Benz of Knoxville is proud to represent the iconic brands of Mercedes-Benz, AMG®, Maybach, Mercedes-Benz: All Electric Vehicles and Sprinter.
Conveniently located on Parkside Drive just a short distance from the Lovell Rd. exit on I-40, our dealership is home to:
Mercedes-Benz of Knoxville
Sprinter of Knoxville
Knoxville AMG® Performance Center
Knoxville Motor Company BodyWerks
Parkside Auto
Parkside Car & Van Rental
At Mercedes-Benz of Knoxville, we strive to provide you with a World-Class Experience. While we can’t guarantee every interaction will be 100% perfect, we can guarantee that we’ll do everything in our power to provide you with transparent, ethical solutions, and advocate in your best interest.
Mercedes-Benz of Knoxville is proud to be a 2024 J.D. Power Diamond Dealer of Excellence, recognizing six consecutive years of exemplary customer service.
We believe time is the new luxury statement, and we promise to be cognizant of yours. We want to build a relationship with you your way! Complete your entire automotive experience online, by phone, or in-person. For service, choose which means of service works best for you – Pickup and Delivery, Shuttle Service, Express Service, or regular service with complimentary substitute transportation.
Get rewarded for your loyalty with our exclusive Rewards Program, offering complimentary services and points that continue to build throughout your vehicle’s sales and service life cycle. Earned points can be applied to the cost of your next purchase or lease. They also help you earn gift certificates to use toward Service & Parts. Additional benefits include Complimentary Car Washes over and above the usual washes provided when your vehicle is serviced; and Windshield Wipers for Life for customers who purchase a new Mercedes-Benz, Maybach, AMG®, or Sprinter.
Knoxville Motor Company, now doing business as Mercedes-Benz of Knoxville, has proudly served the people of East Tennessee since 1915! We are locally owned and operated as part of the Furrow Automotive Group. We have survived pandemics, depression, recessions, and World Wars by taking great care of our valued customers. We Value You!
Our community involvement is far reaching. Young-Williams Animal Center, Humane Society Tennessee Valley, Knoxville Symphony Orchestra, and Boys and Girls Clubs of the Tennessee Valley are just a few examples of the local organizations we support.
Whether you are visiting us to purchase the car of your dreams or having your vehicle serviced our repaired, our dedicated team of over 140 Mercedes-Benz Certified and Master Certified associates are eager to exceed your expectations on each and every visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 203 reviews
April 21, 2008
After moving here last year we had our ML320 serviced through Knoxville Mercedes. We were extremely pleased with our service rep Gary Evans. He went way above and beyond to help us. He is the most knowl through Knoxville Mercedes. We were extremely pleased with our service rep Gary Evans. He went way above and beyond to help us. He is the most knowledgeable and helpful service rep that we have ever dealt with over the years. We have been ocassionally looking for a new car at the dealership since last summer. We met Jane Miller and have worked with her since then. She is one terrific lady. Very professional, knowledgeable and not pushy at all. We have stayed in touch over the last months and last week she called to say that they had some terrific deals on the car we wanted. Boy! was she ever right. We are now driving a new 2008 E320 BlueTec. Thanks to Jane and Gary we are extremely happy customers. We love Jane and Gary! We highly recomment then! More
by SharonKing
Employees Worked With
7
December 01, 2006
Bought a Certified Pre-Owned Mercedes-Benz over the internet and phone. This dealer did everything I asked and shipped the car to me. It was just as represented and I'm delighted with the vehicle and t internet and phone. This dealer did everything I asked and shipped the car to me. It was just as represented and I'm delighted with the vehicle and the dealer's service. The car was very well prepared and immaculately clean. Like new. So I'm a happy owner and thank these folks for their efforts. More
by cardealeropines9
Employees Worked With
Carrie Dugan
January 31, 2005
I looked seriously at cars at 5 other dealerships in town (all in the same price range of $29,000-$34,000). Mercedes-Benz of Knoxville was by far the best dealership to work with. Buck Arnwine (Sales Manag (all in the same price range of $29,000-$34,000). Mercedes-Benz of Knoxville was by far the best dealership to work with. Buck Arnwine (Sales Manager) and Joel (Salesman) were very low-pressure, honest and forthwright with all my questions. They listened extremely well and offered the best solution to my particular situation. I am extremely satisfied and highly recommend this dealership! More
by dprovons
Employees Worked With
Buck Arnwine
