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Mercedes-Benz of Knoxville
Knoxville, TN
202 Reviews
Mercedes-Benz of Knoxville is proud to represent the iconic brands of Mercedes-Benz, AMG®, Maybach, Mercedes-Benz: All Electric Vehicles and Sprinter.
Conveniently located on Parkside Drive just a short distance from the Lovell Rd. exit on I-40, our dealership is home to:
Mercedes-Benz of Knoxville
Sprinter of Knoxville
Knoxville AMG® Performance Center
Knoxville Motor Company BodyWerks
Parkside Auto
Parkside Car & Van Rental
At Mercedes-Benz of Knoxville, we strive to provide you with a World-Class Experience. While we can’t guarantee every interaction will be 100% perfect, we can guarantee that we’ll do everything in our power to provide you with transparent, ethical solutions, and advocate in your best interest.
Mercedes-Benz of Knoxville is proud to be a 2024 J.D. Power Diamond Dealer of Excellence, recognizing six consecutive years of exemplary customer service.
We believe time is the new luxury statement, and we promise to be cognizant of yours. We want to build a relationship with you your way! Complete your entire automotive experience online, by phone, or in-person. For service, choose which means of service works best for you – Pickup and Delivery, Shuttle Service, Express Service, or regular service with complimentary substitute transportation.
Get rewarded for your loyalty with our exclusive Rewards Program, offering complimentary services and points that continue to build throughout your vehicle’s sales and service life cycle. Earned points can be applied to the cost of your next purchase or lease. They also help you earn gift certificates to use toward Service & Parts. Additional benefits include Complimentary Car Washes over and above the usual washes provided when your vehicle is serviced; and Windshield Wipers for Life for customers who purchase a new Mercedes-Benz, Maybach, AMG®, or Sprinter.
Knoxville Motor Company, now doing business as Mercedes-Benz of Knoxville, has proudly served the people of East Tennessee since 1915! We are locally owned and operated as part of the Furrow Automotive Group. We have survived pandemics, depression, recessions, and World Wars by taking great care of our valued customers. We Value You!
Our community involvement is far reaching. Young-Williams Animal Center, Humane Society Tennessee Valley, Knoxville Symphony Orchestra, and Boys and Girls Clubs of the Tennessee Valley are just a few examples of the local organizations we support.
Whether you are visiting us to purchase the car of your dreams or having your vehicle serviced our repaired, our dedicated team of over 140 Mercedes-Benz Certified and Master Certified associates are eager to exceed your expectations on each and every visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 202 reviews
April 23, 2023
Had a great experience. No pressure. Jim and Lauren were great to deal with. I purchased a used Mini Cooper. Would definitely recommend this dealership. 👌 No pressure. Jim and Lauren were great to deal with. I purchased a used Mini Cooper. Would definitely recommend this dealership. 👌 More
by RICK
Employees Worked With
Lauren and jim
December 07, 2022
We had a very good experience when purchasing our Gle 350. Lauren Bain was very helpful and accommodating. We live 5 hours from the dealership but Lauren did an excellent job making the process go smoo 350. Lauren Bain was very helpful and accommodating. We live 5 hours from the dealership but Lauren did an excellent job making the process go smoothly. More
by Raneejones
Employees Worked With
Lauren Bain
September 26, 2022
Made a service appointment online and received a confirmation. Went to drop off the our business Sprinter van on Friday for an early Monday appointment. We got there and low and behold they have n confirmation. Went to drop off the our business Sprinter van on Friday for an early Monday appointment. We got there and low and behold they have no record of our appointment and are booked two weeks out, according to them. We explained to them that we scheduled our customer's calls around the confirmed appointment we had and now we'll have to inconvenience them further. The Mercedes service department flat out DID NOT CARE. Not only that, this is a return to the shop for a repair they supposedly made two months ago. To top it off, when I got to work this morning there are two email reminders for the appointment that the service department said I did not have. Beyond frustrating COMPLETE CUSTOMER SERVICE FAIL! More
by Fire Pro Sales
Employees Worked With
WENDY AND A GUY WITH A BAD ATTITUDE
May 27, 2022
Great experience for my first time dealing with an out-of-state dealership. I dealt with Brandon he did an excellent job in all fields. Amazing service, especially for an out-of-state dealership. I hi out-of-state dealership. I dealt with Brandon he did an excellent job in all fields. Amazing service, especially for an out-of-state dealership. I highly recommend Mercedes Benz of Knoxville and their salesperson Brandon. More
by Ayad Aziz
Employees Worked With
Brandon
May 27, 2022
I love buying my. cars at Mercedes-Benz of Knoxville. Javier Escobar made the process easy for me. I had been in an auto accident and had limited mobility, but Javier cars at Mercedes-Benz of Knoxville. Javier Escobar made the process easy for me. I had been in an auto accident and had limited mobility, but Javier brought cars and paperwork to me while I was at the dealership. He explained everything to me in detail. Thank you Javier and Mercedes-Benz of Knoxville. More
by FrancyMe
Employees Worked With
Javier Escobar; Dain Dugan;
May 26, 2022
Darrell, Javier , GM and Debbie were just great! If I lived near Knoxville, would shop no where else for a vehicle. Thanks to everyone involved. Joe Allen, LUTCF New York Life Ins. and Annuity Co. If I lived near Knoxville, would shop no where else for a vehicle. Thanks to everyone involved. Joe Allen, LUTCF New York Life Ins. and Annuity Co. More
by Joe
Employees Worked With
Javier, Darrell, Debbie.
