Mercedes-Benz of Knoxville

We found Frank Cardwell to be very professional. He was very knowledgeable of the vehicle we were interested in and it was truly a pleasure working with him. very knowledgeable of the vehicle we were interested in and it was truly a pleasure working with him. More

An unexpected traffic accident required us to replace our Mercedes SUV a year earlier than planned. I didn't want a payment right now, so we were shopping for a used car we could buy with cash. It was a di Mercedes SUV a year earlier than planned. I didn't want a payment right now, so we were shopping for a used car we could buy with cash. It was a difficult search, as the Covid-induced price escalation was in full swing. Everything was priced well above blue-book. We tried out lots of cars, but weren't finding the right car at the right price. Then we stumbled upon Frank Cardwell. Frank was a pleasure to work with. He showed us a local trade that had just been taken in. It had not yet been through their inspection or detail shop. He apologized for that, but in fact I preferred it- I got to see how the vehicle was taken care of by the previous owners. The test drive went well, and the price was reasonable; right at Blue Book. We made a deal, and set an appointment to pick up the car the following week (after their inspection and detailing.). Delivery was delayed a few days, as the shop found some things to correct- a faulty module and a brake job on all four wheels. I didn't mind waiting for those... The car was beautiful when we picked it up; all service up-to-date and nicely detailed. I noticed a missing headrest in the back, Frank checked and found out it came in that way. Without me even asking, he immediately ordered a replacement and had it sent to me directly. This dealership doesn't want anything leaving that isn't right, and Frank doesn't want anyone leaving unhappy. Let's be honest- nobody likes the car-dealer experience. It takes too long and can be frustrating. It's been decades since I've had a car dealer I would want to see again, but that is no longer true. When it's time to replace this car, Frank will be my first call. Well done. More

Fantastic experience with Frank!! I’ve been buying cars Fantastic experience with Frank!! I’ve been buying cars for 20 years and this was by far the best experience I’ve had on a car lot. No pressure and Fantastic experience with Frank!! I’ve been buying cars for 20 years and this was by far the best experience I’ve had on a car lot. No pressure and good energy all around. Frank has gone above and beyond to make sure I’m pleased with my purchase, even keeping contact post sale. Thank you Frank, will definitely be back for my next ride. More

Frank was great ,we found this Tahoe 30 min after he posted it and went to get it the next day He went out of his way to accommodate us They serviced and cleaned the vehicle, it looks and drives great posted it and went to get it the next day He went out of his way to accommodate us They serviced and cleaned the vehicle, it looks and drives great Thanks Frank More

The experience was great. The salesman was pleasant and easy to work with. The sale of the car did not take long, quick and easy 😁 easy to work with. The sale of the car did not take long, quick and easy 😁 More

Enjoyed working with Frank and Basil on purchasing a 09’ s550. It was purchased sight unseen and really did not talk to anyone except by text and email. The car was delivered as promised. s550. It was purchased sight unseen and really did not talk to anyone except by text and email. The car was delivered as promised. More

Wow!! Frank Cardwell is on point with the sales of the Mercedes Sprinters. He and his team are quick to get you through the buying experience without missing a step. We are buyers from out of state and ma Mercedes Sprinters. He and his team are quick to get you through the buying experience without missing a step. We are buyers from out of state and made our experience Smooth and Relaxed. Furthermore-absolutely zero misleading information about the deal.. Way to go Frank !!! You have changed my perspective for the better- the Way a Deal should be done! Thanks again ~Alex & Lorri More

Frank Cardwell and the team at Mercedes-Benz of Knoxville are amazing! We found a truck online and live three hours away. We started working with Frank over the phone and he made the experience very comfort are amazing! We found a truck online and live three hours away. We started working with Frank over the phone and he made the experience very comfortable. This is the first vehicle I have “mostly purchased” over the phone and it was great to deal with someone you can trust. I would highly recommend working with Frank! More

Great experience dealing with Frank beginning to end! Customer satisfaction is obviously very important to him. He’s a true professional. Customer satisfaction is obviously very important to him. He’s a true professional. More

Had a fantastic experience with Frank Caldwell and team. Bought a Sprinter sight unseen from another state and every aspect of transaction was flawless with excellent communication. Highly recommend this d Bought a Sprinter sight unseen from another state and every aspect of transaction was flawless with excellent communication. Highly recommend this dealer. More