Mercedes-Benz of Kansas City South - Service Center

AVOID JOHNNY KARTSONIS - HE IS RUDE - ZERO CUSTOMER SERVICE My experience with MBKC is typically professional, courteous and I always feel like I've spent money for quality performed work. But what I'm about t My experience with MBKC is typically professional, courteous and I always feel like I've spent money for quality performed work. But what I'm about to describe was far from professional, polite, courteous, helpful, understanding or any concern shown for my well-being. • I was then approached by Johnny Kartsonis at approximately 12:15, after already being told by someone else that they would get someone to help me. He was Super unpleasant, very confrontational with this initial question (the first words out of his mouth were - "Is there something I can help you with, were closed?", Not hi how are you, are you being helped, are you having a good Saturday…….. Nothing warm or welcoming or even polite. • Because of the rudeness, I responded, no I'm being taken care of already (assuming the porter guy was working directly with a tech on my minor issue). • Johnny then responded - "Well what is it your needing?"…… not, Oh I can help you, Or hello my name is ………….., let me see if I can help you…… No he was just plain rude. • I then re-explained my scenario. He boldly said, Well we're not going to be able to help you, we close at noon. You should have gotten here sooner. We have lives. I have to pick up my Mother……. And on and on and on. • Finally I interrupted him and said, listen, I had these tires installed here on Wednesday, and I want someone to look at it and make it right. (A little direct, but I am the customer and I am a customer now dealing with a confrontational, chip on his shoulder, unkind, less than polite, etc.) • I said, be reasonable, put yourself in my shoes, I'm the customer, you guys just performed the work on Wednesday. You're not going to make it right? • He then said, I can do it on Monday morning, but I have my mother to pick up. In the end, such a horrible customer service experience. That BOY is in need of some service training on how to deal with customers. More

Quick Service Phenomenal Service! As a full time RVer, we were in the KC area and had the DEF indicator and engine light come on. I made a call and Jeff Gray Phenomenal Service! As a full time RVer, we were in the KC area and had the DEF indicator and engine light come on. I made a call and Jeff Gray was VERY helpful in getting our 2014 MB Sprinter Roadtrek CS Adventurous into the shop that afternoon. The team quickly identified the problem and had it FIXED before 5:30pm to have us on our way! GREAT SERVICE, Great People! So glad MB-KC is here! We'll be back to get service again! Your Team ROCKS! More

It was an absolute plesure to work with Eric Radzins. He It was an absolute plesure to work with Eric Radzins. He is fair, positive, and very professional. He cares about MB customers. I am coming back.... It was an absolute plesure to work with Eric Radzins. He is fair, positive, and very professional. He cares about MB customers. I am coming back....and will tell my friends about my positive experience. More

Brain is always helpful and very friendly. Will listen to any concerns and have his techs look into it. Very prompt on returning phone calls and always enjoy visiting MB of KC because of him. any concerns and have his techs look into it. Very prompt on returning phone calls and always enjoy visiting MB of KC because of him. More

Been going to this Dealership for over four years. Each time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find o time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find out where my car is when I arrive. NO follow up on if repairs are needed after them having the car over 7 hours. Charged me for serivces they forgot to perform had to go back and get item fixed after being charged for them fixing the requested repair. They do not care after they sell you a car!!!!!!!! Each time I let the Manager aware of their customer serivce issues there are many apolglogizes and excuses. Can they not run a dealership with reliable customer service and proper documentation on their invoices? My invoice shows my warranty expires in 2012 it actually expired in 2011. I had to call the Headquarters to get correct information and I purcahsed the car from them new????? More

Purchased a certified car. Someone did not drive the car. Very rough pulls bad. Brought in to get resolved. Have to bring back in not resolved Very rough pulls bad. Brought in to get resolved. Have to bring back in not resolved More