Mercedes-Benz of Kansas City South - Service Center

Airbag replacement This dealerships Service Department is the best I’ve ever experienced. Very accommodating regarding appointment timeframe and loaner car. I dealt with This dealerships Service Department is the best I’ve ever experienced. Very accommodating regarding appointment timeframe and loaner car. I dealt with Matt who was the ultimate professional. Excellent craftsmanship, I’ve never had to bring my car back because it wasn’t fixed the first time. More

Excellence in professionalism. I feel confident when I drive my RV for all the great service I have received over the years. Great place for assistance, for all your automotive need I feel confident when I drive my RV for all the great service I have received over the years. Great place for assistance, for all your automotive needs. More

Matt in the service department A+ From calling the service department scheduling my much needed service and picking up my vehicle Matt and his team were top notched! Matt was professio From calling the service department scheduling my much needed service and picking up my vehicle Matt and his team were top notched! Matt was professional and very kind. I will be using this dealership from now on. Great experience! Thank you Matt for helping me through the process you are a gem! More

Great Work and Customer Experience Getting an appointment was super easy and timely. The work on my vehicle was completed thoroughly and ahead of schedule. The loaner I received was v Getting an appointment was super easy and timely. The work on my vehicle was completed thoroughly and ahead of schedule. The loaner I received was very clean and fun to drive. Overall the service department provided great customer service which I appreciate in this day and age! More

Service Review Very Excellent service, will continue to use for my vehicle needs.. service was done within a timely manner , customer service is excellent . Apprecia Very Excellent service, will continue to use for my vehicle needs.. service was done within a timely manner , customer service is excellent . Appreciate them washing the car after services. More

Service visit Service was complete and finished as promised. Loaner vehicle was excellent and ready for me when I arrived. Will continue to use this dealership fo Service was complete and finished as promised. Loaner vehicle was excellent and ready for me when I arrived. Will continue to use this dealership for services and purchases. More

Good set ice Replaced air bags from recall. Due to government control it took way too long to be handled. Glad to have our car now totally safe. Good job when done Replaced air bags from recall. Due to government control it took way too long to be handled. Glad to have our car now totally safe. Good job when done by when Mercedes was able to order the parts. More

This place is horrible Horrible service. If you buy a Mercedes, this dealership will not stand by the warranty. Anything and everything is an “outside influence” I had water Horrible service. If you buy a Mercedes, this dealership will not stand by the warranty. Anything and everything is an “outside influence” I had water in my C63 AMGs headlight and they put desiccant bags in them and resealed them. They didn’t replace them, like any normal luxury dealer would do. If you want shoddy work on your 80K dollar Benz come here. You’ll love it. More

Poor customer service This dealership does not meet the standards of other Mercedes Benz dealers. The purchase of my vehicle was not handled correctly, causing me to make 2 This dealership does not meet the standards of other Mercedes Benz dealers. The purchase of my vehicle was not handled correctly, causing me to make 2 trips back to pickup paper work they had completed incorrectly. When scheduling appointments, they seldom can get you in the same week, unless you work around their schedule. The employees tend to be rushed and not friendly. Their is a lot of turnover in service techs. when you talk with receptionist , it always seems that you are put into someone's voice mail. Getting a returned call can take more than a day. Lastly no one seems very friendly or happy at this dealership, making for a generally experience overall. This dealer wants to sell you a car , period. I can say that my sales person Randy Bloom was excellent. More

Pissed off customer Don't go to this dealership. They don't care about their customer after they get money from you by buying their outrated expensive cars. They don't ta Don't go to this dealership. They don't care about their customer after they get money from you by buying their outrated expensive cars. They don't take care of their customers. More