Mercedes-Benz of Kansas City South

It is nice to deal with an organization that believes in providing high quality. High quality in their product and high quality in customer contact and service. Yes, they are there to make a profit, they ha providing high quality. High quality in their product and high quality in customer contact and service. Yes, they are there to make a profit, they have to, but they also give high quality service. More

Been going to this Dealership for over four years. Each time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find o time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find out where my car is when I arrive. NO follow up on if repairs are needed after them having the car over 7 hours. Charged me for serivces they forgot to perform had to go back and get item fixed after being charged for them fixing the requested repair. They do not care after they sell you a car!!!!!!!! Each time I let the Manager aware of their customer serivce issues there are many apolglogizes and excuses. Can they not run a dealership with reliable customer service and proper documentation on their invoices? My invoice shows my warranty expires in 2012 it actually expired in 2011. I had to call the Headquarters to get correct information and I purcahsed the car from them new????? More

Beautiful dealership, friendly sales team, reasonable follow-up on questions. Typical push for all types of warranties, extra services at the close - a little surprising for MB. follow-up on questions. Typical push for all types of warranties, extra services at the close - a little surprising for MB. More

I will never go to this dealer again because of the finance manager. I never seen a finance manger work so hard against me, I felt like I was working for him. I had to call him to check on my loan. He finance manager. I never seen a finance manger work so hard against me, I felt like I was working for him. I had to call him to check on my loan. He waited two days to get back to me, and if I had'nt called him, he would of never called me. Although Keven Kious was a great salesmen, after dealing with Tony Allen, I would advise anyone to go to another dealership. More

The whole process of getting in to a car was great David showed us all the different options we had, he was very helpful and patient during the selection. Our car buying experience had been the best we had showed us all the different options we had, he was very helpful and patient during the selection. Our car buying experience had been the best we had every had. Thanks David More

OVER ALL THE EXPERIENCE WAS GOOD. ANDY WAS HELPFUL AND KNOWLEDGEABLE. THE SALES MGR WAS DECEITFUL AND NOT PROFESSIONAL. HE DELIBERATELY MIS-REPRESENTED THE "DOCUMENT FEE"I AM SURPRISED TO FIND THIS PRACTI KNOWLEDGEABLE. THE SALES MGR WAS DECEITFUL AND NOT PROFESSIONAL. HE DELIBERATELY MIS-REPRESENTED THE "DOCUMENT FEE"I AM SURPRISED TO FIND THIS PRACTICE AT THIS LEVEL.HIS ONLY DEFENSE WAS "ARISTCRAT'S WAS $350.00". More

My father in law found this car for me (I am in Charlotte, NC) and Jesse was fantastic to work with. He went above and beyond to make sure we were satisfied with the car. I would highly recommend Charlotte, NC) and Jesse was fantastic to work with. He went above and beyond to make sure we were satisfied with the car. I would highly recommend Jesse to anyone looking to purchase a car. More

During the car search process Kevin provided the facts about car options, went over all the features, options and advangtages of the car. Kevin's approach was finding out what I was interested in, answeri about car options, went over all the features, options and advangtages of the car. Kevin's approach was finding out what I was interested in, answering questions and being helpfull to me when I was looking and driving cars. When I took possession of the car Kevin explained how to operate all the features in great detail, and followed up to make sure I didn't have any other questions. More

My experience at MBKC was overall very good. Pricing on the car was agreed to with a minimum of back and forth, and Andy's follow up on questions has been excellent. The car (pre-owned) needed wet sanding the car was agreed to with a minimum of back and forth, and Andy's follow up on questions has been excellent. The car (pre-owned) needed wet sanding and polishing. It looked like new when delivered. I am very pleased. Only negative, a small one, was to $199 dealer fee they tried to lay into to the deal. They gave in without hesitation, but I am amazed that a dealer of this quality would have an add on like this. Where else do you negociate a price and then have the retailer tack on a fee?? It is just dumb. More

We came over from Olathe to simply test drive a specific C350 Sport Sedan with no expectations of actually buying. Our previous car had been totaled in a collision a month previously and we had not decided C350 Sport Sedan with no expectations of actually buying. Our previous car had been totaled in a collision a month previously and we had not decided on a replacement. Dave Sherman took us for a test drive in the M-B and then since I have a preference for a Coupe body style, he had us drive a '08 BMW 335i. Both were very nice cars as one would expect. We decided to purchase the M-B due to a good price and the extended warranty provided by the Mercedes Certified Pre-Owned program. Dave was able to also provide us with fast loan approval and a very good interest rate. We were able to drive the car home that very same night. I highly recommend this dealership in general and Dave Sherman in particular. More