Mercedes-Benz of Kansas City South

I talked with Ralph over the phone and he set everything in place, including recommending to get a "pre-approval" to eliminate some of the wait on the day we went to pick up the car. This was great, the c in place, including recommending to get a "pre-approval" to eliminate some of the wait on the day we went to pick up the car. This was great, the car was all ready and having the pre-approval cut about an hour wait at the dealership the day we signed the paperwork and picked up the car. Ritchie filled in for Ralph the day we went to the dealership due to the holidays and helped us finish off the deal without missing a beat. More

Julie is a fabulous sales woman who worked hard with attentention to detail throughout the entire transaction. She fulfilled my requests and was very easy to contact and quick to respond to questions. attentention to detail throughout the entire transaction. She fulfilled my requests and was very easy to contact and quick to respond to questions. I have purchased approx 20 Mercedes-Benz in my life and she was by far the best purchasing experience I have ever had! I have already referred a handful of family and friends to her and she has given them the same personalized care I received from her! Shauna Macauley More

Salesman, Aaron Butler, was very helpful and courteous. Orientation to the vehicle was thorough and in a comfortable environment. Aaron was very knowledgeable and when he did not know the answer to our que Orientation to the vehicle was thorough and in a comfortable environment. Aaron was very knowledgeable and when he did not know the answer to our questions, he would find another sales associate who could help. Overall great experience. More

Great experience. Drove from out of town to pick up a car. They helped make the process quick and easy. Would recommend this dealership to others. car. They helped make the process quick and easy. Would recommend this dealership to others. More

I can't say enough about Dwayne. A easy going great guy who makes buying a car a stress free process. If you get the chance to visit this beautiful car dealership I suggest you ask for him. They have a g who makes buying a car a stress free process. If you get the chance to visit this beautiful car dealership I suggest you ask for him. They have a great selection and fair prices. It was a good experience. Thanks Dwayne! More

Dwayne made the experience very pleasant. He worked with us to we found price and car that suited our needs. Not pushy at all. Very easy to deal with. us to we found price and car that suited our needs. Not pushy at all. Very easy to deal with. More

I purchased the Pro Pack for my newly purchaed vehicle. When I brought my vehicle in for the Pro Pack, I was offered a loaner car. My Pro Pack offer stated that I was to receive one "free" rental car for t When I brought my vehicle in for the Pro Pack, I was offered a loaner car. My Pro Pack offer stated that I was to receive one "free" rental car for the first Pro Pack installation. My "free" loaner car cost me over $47. I drove the loaner car less than 15 miles but I had to rent it for 1 1/2 days, which is how long the Service Department kept my vehicle to intall the Pro Pack. On the second day, I waited all day for a telephone call to say that my vehicle was ready. Finally, about 4:15 pm, I called to see if the vehicle was ready. I had left 2 telephone numbers, where I could be reached, but no one called to tell me the vehicle was ready. When I brought in my vehicle, I showed the Service Tech the ding in the vehicle's body that the salesman and I had noticed when the vehicle was sitting on the dealership's lot. The Service Tech noted the ding and said it would be repaired. When I picked up my vehicle, the ding was not even touched. I informed the Service department that this ding was not fixed. They said they would call me when the Dentless Removal person was available. I have yet to receive that telephone call informing me about the Dentless Removal person's schedule. I have learned my lesson about "loaner" cars from this dealership. Even though I will need to take off work for another Service Visit to have the ding removed, I will never use a "loaner" car from this dealership again. The salesman, Fernando, was great and I appreciated working with him. I only had issues with the Service Department. More

Fernando was my salesperson and he was excellent. I did not have a very good experience on my first purchase there and thought I would never be back. Fernando personally changed my outlook about this deal not have a very good experience on my first purchase there and thought I would never be back. Fernando personally changed my outlook about this dealership. He was quick, direct and personable. He is our new sales guy! We have purchased 3 new vehicles in less than 2 years and most likely will continue to purchase from this dealership. Dave Sherman is the best. The finance part of the deal can be dreadful and he made the exchange pleasant and quick. No over the top pressure, explained all of the options thoroughly and respected our time. In all of the years of purchasing cars, this was the best experience from beginning to end. I am so glad I gave this dealership another chance. I will now refer friends to this dealership specifically to Fernando. At the end of the day, I purchased the "exact car" I wanted and I love it! Thanks Fernando and Dave. More

This dealership has always and still does make us feel like their most valuable clients! This is not the run-of-the-mill dealership and/or car brand. We are very happy return customers. We see no room fo like their most valuable clients! This is not the run-of-the-mill dealership and/or car brand. We are very happy return customers. We see no room for improvement in any area. More

Brain is always helpful and very friendly. Will listen to any concerns and have his techs look into it. Very prompt on returning phone calls and always enjoy visiting MB of KC because of him. any concerns and have his techs look into it. Very prompt on returning phone calls and always enjoy visiting MB of KC because of him. More