Mercedes-Benz of Kansas City South

I took our car to get electirical work done on the front windows, seats and doors. We live about two hours from the dealership and since we have recently moved from the Bethesda, Maryland area we wanted to windows, seats and doors. We live about two hours from the dealership and since we have recently moved from the Bethesda, Maryland area we wanted to find a good Mercedes dealership. When I arrived at 10 a.m. I was told the repair might take 4 to 5 hours. I asked if it was possible to get a loaner but was told there was a shortage of loaners, so I would have to wait until the repairs were done. I waited for an hour or so and then was told the technician who was working on my car had a dental appointment for a root canal. I asked if I could get a loaner and come back the next day - but since there were no loaners I would have to drive my own car home. We then scheduled an appointment for two weeks later and reserved a loaner. When I arrived for my 10 a.m. appointment I was told they had run out of loaners. So I asked what I should do since I live two hours away and could not be assured the work would be completed by the end of day. The answer was repeated that no loaners were available. I asked if I could speak to the mananger. The serviceman came back and said the manager had found a loaner. I was able to return home and the work was completed three days later. I returned on the 5th day to pick up my car. After paying for the repair I happend to try the passenger-side seat control and it did not work. The serviceman said that both he and the technician had tried it and it worked fine the day before. The car was sent back to the technician and they discovered it needed a new mechanism to make the seat adjustment work. The serviceman said it would take 3 to 4 days to get the part. Since I had just returned my loaner he was able to get me the same loaner I had been driving. As we headed back home I recieved a call from someone from Merceds-Benz office asking If I could return the loaner because they had sold it. I said we live 2 hours away and would agree to have someone come to our house and pick up the loaner but we were not willing to drive it back. Finally after 4 days we were able to pick up our car and it is working fine. The serviceman agreed to absorb the labor cost for the repair - at my request. Since we have owned our Mercedes wagon for 15 years we have come to hold the Mercedes staff and the quality of the cars in high regard. This was far from what we had expected. I appreciate that you want to do better and I hope this note will help. Like More

Got my annual service done, Jon K at service is always professional and very helpful. He addressed all my car needed albeit I did need new tires. Got my loaner car ready and service was done at the time p professional and very helpful. He addressed all my car needed albeit I did need new tires. Got my loaner car ready and service was done at the time promised. I would recommend them every time. More

Brought new car in with head display that never worked. Car was worked on for 5 hours and not fixed. When I commented on the fact that this was a new car, service personnel said ever newborns got sick. Ano Car was worked on for 5 hours and not fixed. When I commented on the fact that this was a new car, service personnel said ever newborns got sick. Another service person said all new cars had something wrong with them. I expected better from Mercedes-Benz. I felt as if I were being treated with disrespect. More

15 word minimum seems a bit much when the only word needed for this entire dealership is FANTASTIC needed for this entire dealership is FANTASTIC More

Couldn’t understand why my right front tire was losing air. Texted my service advisor TJ and he took care of it. Turned out had a nail in my new tires. Always takes excellent care of my car. You won’t fin air. Texted my service advisor TJ and he took care of it. Turned out had a nail in my new tires. Always takes excellent care of my car. You won’t find a better Mercedes dealer More

Great service. I was in for my schedule 100K service. Matt, also got problem of the noise I was hearing taken care. Matt is always pleasant and easy to work with. Most importantly, he keeps you updated Matt, also got problem of the noise I was hearing taken care. Matt is always pleasant and easy to work with. Most importantly, he keeps you updated if something is taken longer than expected. He is a top notched service advisor and it is always a joy to work with him. More

Dealership didn’t have my appointment when I showed up, made me feel I was the person in the wrong when it was their system. Was told when the appoint was made service would take 90 mins, took over 3 hours made me feel I was the person in the wrong when it was their system. Was told when the appoint was made service would take 90 mins, took over 3 hours to rotate to winter tires. More