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Mercedes-Benz of Kansas City South

Kansas City, MO

4.9
838 Reviews
Thank you for choosing Mercedes-Benz of Kansas City South Finding the right car dealer can sometimes be a complicated process, but when it comes to buying new, often times it comes down to the brand that you are thinking about buying. Even though you may be coming to us for the Mercedes-Benz brand first and foremost, we will always work hard to exceed your expectations. We want you to be completely comfortable while you are browsing through our inventory. You don’t want any surprises, and neither do we. Come to Mercedes-Benz of Kansas City South and we will help you learn all about these amazing Mercedes-Benz vehicles. We always take the time to assist our customers on a one-on-one basis. You deserve individual attention when you are out there buying a car, especially one bearing the Mercedes-Benz name. From our Kansas City location, we serve all of the surrounding areas including Lee’s Summit in Missouri and Olathe, Leawood, and Overland Park in Kansas. Whether you are searching for a Mercedes-Benz C-Class, E-Class or S-Class, we can help you find your perfect Mercedes-Benz match. We also have a wide assortment of other Mercedes-Benz vehicles including SUVs like the GLE and GLS, four-door coupes like the CLA, and Roadsters like the SL-Class, and even Metris vans. If there is a Mercedes-Benz that you need, then chances are we have it in stock just waiting for you here in Kansas City. We hope to see you soon, and we can’t wait to help you get behind the wheel. We know that some people may not be ready for a new vehicle just yet, and that’s fine. For that reason we have stocked up on a variety of pre-owned options including many Mercedes-Benz vehicles. We know that our customers come to Mercedes-Benz of Kansas City South because they want quality, luxury, and performance, and that is exactly what they will find with our pre-owned inventory. So come down to see everything that we have to offer right here in Kansas City.
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13851 Madison Avenue

Kansas City, MO

64145

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Showing 838 reviews

August 08, 2022

Helpful peoples ands specially max the sales man very knowledgeable about cars. We are first time Mercedes buyer don’t know much about luxury cars but linke them highly recommended. More

by ekrainc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Montoya.
Aug 16, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you so much for your business and your review. We appreciate our customers and their feedback.

August 06, 2022

Superb service. Ask for Lisa Graham. Lisa is Knowledgeable, professional and provides overall excellent customer service! More

by Lhadelhopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Graham
Aug 16, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you so much for your business and your review. We appreciate our customers and their feedback.

August 05, 2022

Excellent top quality service as always! !! Thank you Matt Hoover and the entire Service Team!! More

by dragonfly9169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
Aug 16, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you so much for your business and your review. We appreciate our customers and their feedback.

August 03, 2022

Awesome! !!!’ I would highly recommend this dealership to anyone who would ask me about it!!!! More

by Dick Boerger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doolittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you so much for your business and your review. We appreciate our customers and their feedback.

July 30, 2022

Brought my car in as the battery light briefly came on. While MBKC wasn’t able to duplicate the problem, the tech did find a software fault and updated the system. Communication was good throughout and Kyl More

by brian.villers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Robitzsch
Aug 04, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you so much for your business and your review. We appreciate our customers and their feedback.

July 30, 2022

I brought my car in for online issues with Mercedes Me app. They discovered I also needed a tire replaced. The car was there two days. They changed the tire but , based on the paperwork I received, they d More

by kkane24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Doolittle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Mercedes-Benz of Kansas City South responded

We are sorry for your trouble, we'd like to discuss this with you further so we might better understand the situation. If you would, please reach out to our Director of Marketing Robert Hellweg at robert.hellweg@soaveauto.com thank you.

Aug 01, 2022 -

kkane24 responded

Hello...as you can see by my review, I was less than pleased with the Mercedes service I received. The main issue that I brought my car in for...the first item on the invoice...was for the "online services not available" was not addressed in the two day my car was in the shop. Other than changing out the tire because they discovered my tire had a bubble in it...I don't know what was done. The technician I talked to when I came to pick up the car, did not seem to know why we were having the issue. The Mercedes Me technician said I probably needed a factory reset that should be done at the dealership...but I have to wait another three weeks to get it back in. I already waited three the first time I brought it in. After talking to several people, it appears to me the Mercedes links to Android phones but not I Phones. Someone mentioned that there is a big lawsuit with Apple in European countries...is this the root of the problem? When we bought the car in 2021 (February) this was not an issue. It boils down to why the Mercedes dealer people who sold me the car can not figure out why we have this problem. I am wondering if anything will be resolved when I bring the car back in at the end of August......

Aug 01, 2022 -

Mercedes-Benz of Kansas City South responded

I'm sorry to hear about your issue. Mercedes does link to iphones but sometimes older iphones do not have the technology for Sync. You would need an iPhone 10 or newer to use this tech. Please call Geoff at 816-943-7004 and I would be happy to get you with my concierge to see if this is an issue that we can resolve. Also, if your iPhone software is corrupted which would require a factory reset to resolve, you would need to do this before we can resolve your issue. This is not a DEALER issue. We will do our best to help you to resolve this issue.

Aug 01, 2022 -

kkane24 responded

After dealing with Jesse at the Mercedes Dealer, I am getting much attention to this online problem. They have delved into the problem and are getting my car back in this week. I truly appreciate them doing this. This is the type of service I have come to expect from them. I would rank them much high right now. Thank you.

Aug 01, 2022 -

Mercedes-Benz of Kansas City South responded

We are looking forward to getting this issue resolved to your satisfaction. Thank you for your patience.

July 29, 2022

Taking Care of Business- Provided "fast" service! Completed multiple software updates, reviewed navigation system and assisted with setting up Mercedes-Benz mobile app. More

by Big D
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Doolittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Kartsonis, Geoff Bedine
Aug 04, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you so much for your business and your review. We appreciate our customers and their feedback.

July 26, 2022

Fantastic service. Service beyond all expectations. Kyle was the best as well as Jessie Little. More

by gbelcher01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle/Jessie
Jul 26, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you so much for your feedback and your business.

July 25, 2022

Everything handled very well. Pleased with the dealership and personnel. Would recommend to anyone for the future. More

by Jtomlen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doolittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Bedine
Jul 26, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you so much for your feedback and your business.

July 23, 2022

Needed new tires right away-Blake ordered and got us out the same day! Thanks Blake More

by dpbg11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doolittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake
Jul 26, 2022 -

Mercedes-Benz of Kansas City South responded

Thank you so much for your feedback and your business.

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