Mercedes-Benz of Kalamazoo

I have been with this local dealer for years. Since the change of ownership, this most routine service surprised me. I requested an alternative car when I dropped my car. The gentleman told me no Since the change of ownership, this most routine service surprised me. I requested an alternative car when I dropped my car. The gentleman told me no car for me. Asked why, got the rudest response ever. Quote “the requested car is not returned yet, so what, you want me go and kill somebody?” He did not even bother explain what the service is about, what is the cost to expect. At the end of the day, after multiple calls, I finally got an update. The driver on the way picking up me, made detour picking up other clients, I was the last one picked up. I am not sure it’s the new owner’s problem or his staff is lack of training, or both. More

John and Geoffrey were great to work with. They made buying a car a pleasure.. They made buying a car a pleasure.. More

After scheduling a “B” service in Kalamazoo for my ‘19 Mercedes Benz GLS, I wanted to look into leasing a ‘26 GLS. Amanda gave me options, quoted some prices- never an ounce of pressure! Came back next d Mercedes Benz GLS, I wanted to look into leasing a ‘26 GLS. Amanda gave me options, quoted some prices- never an ounce of pressure! Came back next day- met the whole staff front to back and came home with a ‘26 GLS. Following week dropped off old keys and title for trade-in and was welcomed, remembered and treated like a neighborhood friend❤️. The dealership has my confidence, my respect & future business for the life of my driving career. More

Brian, service department manager did a great job. Fit us into their busy schedule. Took care of the problem, made sure we were informed. Great service. Fit us into their busy schedule. Took care of the problem, made sure we were informed. Great service. More

Easy and quick scheduling for brakes. Great communication and very pleased with the work. Thank you. Great communication and very pleased with the work. Thank you. More

La Fontaine Dealership is always professional, courteous, reliable, and detail-oriented, addressing our concerns with quality as a top priority. Thank you for inviting us to participate in the survey, anothe reliable, and detail-oriented, addressing our concerns with quality as a top priority. Thank you for inviting us to participate in the survey, another important tool in gathering client feedback that ensures customer satisfaction. We appreciate the maintenance videos and the connection to our respective service technician who escorts us through the process. This is an incredible testimony to quality and customer care. Thank you! More

Great communication regarding the work that needed to be done and status. Repair was done in a timely manner. Also checked my battery for no extra charge. done and status. Repair was done in a timely manner. Also checked my battery for no extra charge. More