Mercedes-Benz of Jackson

Customary Great Experience I was timely greeted by Mr. Bonner upon my arrival, and as is customary he took time to briefly confirm my service/repair needs as per our earlier con I was timely greeted by Mr. Bonner upon my arrival, and as is customary he took time to briefly confirm my service/repair needs as per our earlier conversation. I was promptly given use of a loaner vehicle of the same class that I own, and upon completion of the work my vehicle was returned to me having been washed and vacuumed. In sum, my most recent visit was consistent with each prior experience, and as such I plan to continue to rely upon this dealership for any MB service and repair needs that may arise. More

Top Shelf! I arrived early for a scheduled service appointment and was immediately worked in as to meet my time constraints. Can't wait to see the new facility! I arrived early for a scheduled service appointment and was immediately worked in as to meet my time constraints. Can't wait to see the new facility! More

Courteous and Time Sensitive I arrived on time and they were ready. Got loaner car immediately and was offered an umbrella to use. Called me as soon as car was ready less than 4 h I arrived on time and they were ready. Got loaner car immediately and was offered an umbrella to use. Called me as soon as car was ready less than 4 hours later and I was on my way back to McComb More

Scheduled Maintenance Service Customer service was superb from the time of reception to settling the repair bill. Mr. Bonner, Service Adviser, went out of his way to ensure I was Customer service was superb from the time of reception to settling the repair bill. Mr. Bonner, Service Adviser, went out of his way to ensure I was satisfied by providing me with a VMI of my vehicle per my request along with continued interaction during the entire repair process. Mr. Robbie Alford, Technician, in my opinion is the best of the best and very meticulous and knowledgeable in making the necessary repairs. Thanks to these two gentleman and the Mercedes-Benz staff that I came in contact with in making my visit an enjoyable one and look forward to these same type of visits in the future. More

Excellent Customer Service Cory Jobe went above and beyond to ensure that my family was able to get to an Dr's appointment in Madison after a last minute change in time. As alwa Cory Jobe went above and beyond to ensure that my family was able to get to an Dr's appointment in Madison after a last minute change in time. As always, they treat you like family. I can't ask anymore than that from anyone. More

Excellent service, professional staff I completed paperwork on my 2018 gla. My salesperson,Pam, and the sales manager, June, were professional, friendly, and helpful. It was a great experi I completed paperwork on my 2018 gla. My salesperson,Pam, and the sales manager, June, were professional, friendly, and helpful. It was a great experience. More

Super great service person I really appreciate his ability to communicate the problem with me and to resolve it reasonably. This is my dealership of chores great service person I really appreciate his ability to communicate the problem with me and to resolve it reasonably. This is my dealership of chores I really appreciate the customer service and the personal touch that I received here. More

Superb in Customer Service! I experienced excellent customer service in all facets including sales, service, and courtesy drivers. I entrusted my sales professional to find the r I experienced excellent customer service in all facets including sales, service, and courtesy drivers. I entrusted my sales professional to find the right car for me without endless searching... and he did!! I am thoroughly satisfied. More

Service Call on 7/24 This was a very smooth process. All work was done promptly and completely. Very satisfied with the friendliness of everyone. They were waiting on m This was a very smooth process. All work was done promptly and completely. Very satisfied with the friendliness of everyone. They were waiting on me to arrive and ready to service my vehicle More

Complete servicing Cory was very professional and polite. Ensured complete servicing of my vehicle. I did not have to wait all day for my vehicle to be serviced. Cory was very professional and polite. Ensured complete servicing of my vehicle. I did not have to wait all day for my vehicle to be serviced. More