Mercedes-Benz of Jackson

I blew a tire driving through Jackson on my way to New Orleans on a Friday afternoon. Through Mercedes Roadside Assistance, the operator arranged for my vehicle to be towed to the dealership in Jackson. T Orleans on a Friday afternoon. Through Mercedes Roadside Assistance, the operator arranged for my vehicle to be towed to the dealership in Jackson. The receptionist and service department went above and beyond to help me get back on the road. The service department had the tire in stock, and as it was 5pm on Friday, and the service department is not open on Saturday, I was resigned to wait until at least Monday to get a new tire. One of their technicians, Brian Kelly, came in ON HIS DAY OFF to replace my tire. You just don't find kindness and excellence like that anymore. I would give them 10 stars if I could. More

Do not go to Mercedes Benz in Jackson, I was treated horribly. The salesman Keith Woodberry was not honest at all. I purchased a preown vehicle. I drove it home, the following morning I brought it bk to horribly. The salesman Keith Woodberry was not honest at all. I purchased a preown vehicle. I drove it home, the following morning I brought it bk to the dealership stating the problems I’m having. I spoke with management explained how his employeee lied about the preown vehicle and I’m not satisfied. The manager told me ok you will need an attorney to return the vehicle. I asked who is over him bc this can’t be, he stated there isn’t. This Is not a place where u are valued and appreciated. Please spend your money some where else. More

My experience at the Higginbotham Automobiles LLC was great. First time in 25 years of being in the car industry purchasing from another dealership G. B. Thomas was Awesome. great. First time in 25 years of being in the car industry purchasing from another dealership G. B. Thomas was Awesome. More

I have taken my Mercedes’ to the Jackson Mercedes dealership for service for years and had always been pleased with the service until this last experience. I choose the service package I wanted but dealership for service for years and had always been pleased with the service until this last experience. I choose the service package I wanted but ended up paying a lot more than expected ..also I drive greater than 150 miles to get my car service and I always tell them this and I usually get a loaner car while I’m there and that has never been a problem until this last visit. I was told that they stopped approximately two months ago loaning the cars while you wait for yours. However I saw and heard the conversation of two white ladies as they were given a car…drove away in the car while I sat there for hours and I was still there when they returned the loaner car and got in her car that was finished being service .. I am so disappointed. I’ve always tried to spend my money in my state which is Mississippi.even though I live closer to the Tennessee line. But from now on I will be going where I’m treated with dignity and fair service prices.. More

Keith Woodberry was my sales rep and he did his best to help me. I will definitely consider Mercedes -Benz of Jackson for other vehicles help me. I will definitely consider Mercedes -Benz of Jackson for other vehicles More

Raymond Smith my sales person was wonderful to work with thanks for all your help, and I appreciate your follow-up post vehicle delivery James Asbill delivered the vehicle to my home..…a true car guy, an thanks for all your help, and I appreciate your follow-up post vehicle delivery James Asbill delivered the vehicle to my home..…a true car guy, and was as excited about the car as much I was and his knowledge of the vehicle was exemplary. Thank you to James White in helping put the deal together, and Hanna was great as well, pleasure to deal with. More

Meh. Spent $149 to have MBrace reprovisioned so my new to me wagon could use MBrace. The dealer never checked to see if it was a successful procedure. When I picked it up I was told it was good to go. I s to me wagon could use MBrace. The dealer never checked to see if it was a successful procedure. When I picked it up I was told it was good to go. I should have been smart enough to trust but verify in the parking lot, but I did not. When I returned home, greater than 100 miles away, it did not work. I thought I needed to call MBrace again as stated on the work order. After several calls to MBrace, who had already set up the account and sent me to the dealer in the first place, it was determined the dealership never called MBrace to verify EIN of the onboard cellular modem. The procedure requires this in a previously owned vehicle according to MBrace. This correlates with several accounts on several MB forums. When I called the service manager, Julie King, she agreed I would have to bring it back but rather than agreeing to verify the procedure was performed correctly as MBrace keeps records of dealer interaction and there were no interactions for the reprovisioning, she immediately suggested my MBrace modem could be bad and diagnostic charges would be involved. So, bottom line is more money to cover the probable incorrectly performed reprovisioning that I have already paid for. Anyone can search the MB forums to see this is a common problem and why the dealer won’t just agree to recheck the work already paid for and “signed off” as complete before checking function is a mystery. Pride is a terrible thing. It is fine to be human and screw up what is apparently a very complex procedure per MBrace technical support, but to then say the computer said it was done so it must be done correctly is unacceptable. It is not like MB won’t make money in the future off the subscription, so why even charge for the reprovisioning. I might possibly try another dealer, but maybe this is a sign MBrace ain’t all it is cracked up to be. Certainly this dealership is not. My 5th MB but only my 2nd with any interaction with this dealer. It all comes rushing back. So sad. Nice shiny new building, lipstick on a pig. More

Great experience. Becky was very friendly, helpful and made the process painless. No complaints. I would highly recommend her and Mercedes Benz of Jackson to anyone. made the process painless. No complaints. I would highly recommend her and Mercedes Benz of Jackson to anyone. More

I used to hold Mercedes to high standards because of the fame and luxury attached to there name, but I’ve had to change that mindset. I went into Mercedes for a service recall for my cam adjuster that was m fame and luxury attached to there name, but I’ve had to change that mindset. I went into Mercedes for a service recall for my cam adjuster that was made to break right after warranty, and they took it back there and said it did have the code it needed and the symptoms, but then said it hadn’t failed their secondary test and told me to come back later and try again. That honestly just felt like a scummy business practice. They made a faulty part on my car and then wouldn’t replace it overall just felt like they wanted to push me out the door so they wouldn’t have to do it. :( More

Recently visited service department for Schedule A on car after three attempts for an appointment. The wait was three hours (no problem), but after service my car was driven inside and remained there approx after three attempts for an appointment. The wait was three hours (no problem), but after service my car was driven inside and remained there approximately 40 minutes before I asked what was the problem.. I watched as my car was moved out of line for someone else and placed behind the other customers (not fair). I did not buy my car in Mississsippi, but I did buy my car because the customer service was a 10+. More