Mercedes-Benz of Huntington | Page 33

Poor customer service. Lenny, the sales person, a great guy. But the experience in to the dealer, not a pleasant one. After we agreed on the deal, called in the morning and Lenny, the sales person, a great guy. But the experience in to the dealer, not a pleasant one. After we agreed on the deal, called in the morning and told ill go in the evening to do the paper work. Got there to the appointment, and I was told that the car is on hold by someone over the phone. At least, someone should have called, and cancel the apt. NO CARES! More

Fabulous service easy to work with I just had a Great experience at my favorite Mercedes Benz dealership. My service advisor Eric Grobert was excellent! His suggestions made my ml63 dri I just had a Great experience at my favorite Mercedes Benz dealership. My service advisor Eric Grobert was excellent! His suggestions made my ml63 drive like new again. They fixed it right the first time and for a lot less than I was expecting. Eric even reminded me of a promotion I was eligible for that I received in the mail. I’ll be back! More

Service experience Have been using the service department for many years. Our service advisor Eric Grobert has been the reason we keep coming back. He Always makes sure Have been using the service department for many years. Our service advisor Eric Grobert has been the reason we keep coming back. He Always makes sure the job was done right and in a timely manner. More

Service Excellent experience Great sevice In and out quickly Personnel very helpful polite and friendly Car returned clean and waiting for me to picku Excellent experience Great sevice In and out quickly Personnel very helpful polite and friendly Car returned clean and waiting for me to pickup after service department was closed More

Excellent Service It was great. I love this place because of the customer service and you don't need to wait. Everything is nice. Tom did a fantastic job. It was great. I love this place because of the customer service and you don't need to wait. Everything is nice. Tom did a fantastic job. More

The Mercedes experience The experience starts as soon as the automatic garage door opens and the service men greet you.. Eric Grobert is my service advisor, always tells me The experience starts as soon as the automatic garage door opens and the service men greet you.. Eric Grobert is my service advisor, always tells me what my car needs and when to service it...I depend on him for all my issues.. The inside facilities are top notch always makes me feel relaxed and plenty of beverages and snacks to Pass the time in waiting...I always try to wait if it’s just a short service ... More

Smooth Experience I came in knowing the model that I wanted, and so I needed help learning about the extras, finding the right car, and getting through the process expe I came in knowing the model that I wanted, and so I needed help learning about the extras, finding the right car, and getting through the process expeditiously. Jim and his team, including Evan, Jeff and Ken, were a pleasure to work with. They were friendly and knowledgeable and went the extra step to ensure that it was a pleasant experience. They clearly put emphasis on creating a friendly culture, and that translates to top-notch customer service. Huntington would be my first choice if in the market for a Mercedes. More

What an easy and pleasant buying experience! Jason Tinling made my buying experience pleasant, even though I normally do not like dealing with car dealers. He set up everything from long distanc Jason Tinling made my buying experience pleasant, even though I normally do not like dealing with car dealers. He set up everything from long distance, so that it took only a very pleasant 90 minutes in the dealership to test drive the car, do the paperwork, have a couple cups of free and tasty coffee, and hit the road to bring my vehicle back home. The car itself is awesome, a 2016 Mercedes Benz SLK350, the the Premium 3 package!!!! Yes, one pays big for such high quality, sigh, but it is worth the money. More

Excellent Customer Service My engine light suddenly came on which made me very anxious about what could be wrong with my car. Tom Palmero greeted me as soon as I pulled up to t My engine light suddenly came on which made me very anxious about what could be wrong with my car. Tom Palmero greeted me as soon as I pulled up to the service shop; he was very attentive and genuine which immediately put me at ease. Tom was very professional and thorough in explaining the process and my options. He ensured my visit was maximized so that I wouldn't have to make a second trip. Fortunately, I only needed a computer software upgrade but I also left with my 60K miles maintenance completed and my car feels brand new. I was very pleased with my unexpected visit, from how quickly I was scheduled to bring my car in, to the awesome hospitality at the dealership. Tom was the best! More

Front end noise Once again Eric Grobert made my visit perfect. It’s great to have a writer that doesn’t just go through the motions when you talk to him. He listened Once again Eric Grobert made my visit perfect. It’s great to have a writer that doesn’t just go through the motions when you talk to him. He listened then repeated my concerns and addressed them in a timely fashion. Thank you, Glenn More