Mercedes-Benz of Hunt Valley - Service Center

Do not like the Auto Nation 'upsell' tactics at this dealer. Also, rotated the tires and did not reset the Tire Pressure Monitor - I had to adjust the pressure and reset the next day. This may impact dealer. Also, rotated the tires and did not reset the Tire Pressure Monitor - I had to adjust the pressure and reset the next day. This may impact my next purchase decision. More

Great service representative, informative, quick service and very happy experience with dealership and positive experience and very happy experience with dealership and positive experience More

Outstanding service. John Hawkins is an exceptional service representative. I drove in to have my 2019 E Class Mercedes evaluated for a long trip and the assessment was John Hawkins is an exceptional service representative. I drove in to have my 2019 E Class Mercedes evaluated for a long trip and the assessment was completed quickly at no cost. This dealership has always been proficient and efficient. L. K. Huffman More

I am new to the area and this was my first visit for service. Sam took all the time I needed and was knowledgeable and friendly. The service was performed well and in a timely manor. I am happy with service. Sam took all the time I needed and was knowledgeable and friendly. The service was performed well and in a timely manor. I am happy with my new service home. More

Skylar was very good to deal with and he thoroughly explained the vehicle’s problems. The service was performed timely. explained the vehicle’s problems. The service was performed timely. More

I have purchased three Mercedes sedans from this dealership - always great service. Just brought my car in for a recall - was quick to schedule me and a short wait as well. Even checked the car ov dealership - always great service. Just brought my car in for a recall - was quick to schedule me and a short wait as well. Even checked the car over for me while I was there. More

Best dealership I've ever dealt with. Skylar and Sam are top knotch. Knowledgeable, amiable and willing to go that extra mile for the customer. Skylar knows everything there is to know ab Skylar and Sam are top knotch. Knowledgeable, amiable and willing to go that extra mile for the customer. Skylar knows everything there is to know about diesel engines. More

Best customer service ever! Sam Wu is a rockstar. Very knowledgeable and considerate. Made me feel comfortable though the entire process. Sam Wu is a rockstar. Very knowledgeable and considerate. Made me feel comfortable though the entire process. More

The service advisor was very helpful and accommodating. He explained what was going on with my car and the steps needed for the repair. He explained what was going on with my car and the steps needed for the repair. More

Getting the appointment was easy, Service Rep very helpful but had to request they revisit history to avoid recommended transmission service that had already been performed. Took a half day for basic helpful but had to request they revisit history to avoid recommended transmission service that had already been performed. Took a half day for basic service, lube oil change , tire rotation & sensor reset all for $900 ..hardly a deal. More