Mercedes-Benz of Hunt Valley - Service Center

Working with everyone and anyone in this dealership is always a pleasure. From the trade-in of an older car to the purchase of a new one (and the instruction of all the bells and whistles) right through t always a pleasure. From the trade-in of an older car to the purchase of a new one (and the instruction of all the bells and whistles) right through the service. We have worked with John Hawkins (service) for years and feel he is a dear and trusted friend. Any member of the sales staff has been ready, willing and able to assist with any question we have about the vehicle's capabilities. We love the car and the people who keep it it the best of condition! More

Sam does a great job taking care of service customers, never a problem he hasn't resolved expeditiously considering customer's needs. never a problem he hasn't resolved expeditiously considering customer's needs. More

We’ve purchased several cars at this dealership and have them serviced there too. They consistently do a great job in providing hospitable and competent service. them serviced there too. They consistently do a great job in providing hospitable and competent service. More

Great service from everyone. Didn’t wait too long, service tech explained everything in detail. Friendly staff. Didn’t wait too long, service tech explained everything in detail. Friendly staff. More

Great service and knowledge on old and new vehicles. A nice place to by a car. A nice place to by a car. More

Great staff, very courteous and professional. Had me in and out in a timely manner. Did a great job on the wheel alignment. Special thanks to Sam Wu my service advisor for taking care of me durin Had me in and out in a timely manner. Did a great job on the wheel alignment. Special thanks to Sam Wu my service advisor for taking care of me during my visit. More

First oil change on my car and this dealership is fantastic! They are always willing to do whatever it takes to make their customers happy. I had 2 concerns that were addressed and on my way home Ja fantastic! They are always willing to do whatever it takes to make their customers happy. I had 2 concerns that were addressed and on my way home Jason called me and made sure my wipers we’re working better and that the noise I had been hearing was gone. Thank you for caring about my satisfaction! More

John Hawkins has been my family’s service adviser for years and is responsive, reliable and so easy to work with. years and is responsive, reliable and so easy to work with. More

Sent someone out to examine my vehicle from the do not drive recall right away. drive recall right away. More

Had a loaner car, was not told to replace gas and charge for a full tank of gas. John told me the information was sent to my phone and when I opened text nothing was there for loaner car. If anyone gets a l for a full tank of gas. John told me the information was sent to my phone and when I opened text nothing was there for loaner car. If anyone gets a loaner car from this dealership get it in writing so you can read. Told my car would take a day and a half and only took 4 hours and I would have waited and the loaner car would not been a issue. More