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Mercedes-Benz of Hunt Valley

Cockeysville, MD

Overview
Reviews
Vehicles
4.8
361 Reviews
Mercedes-Benz of Hunt Valley is the premier destination for all things Mercedes-Benz in the Baltimore area. Located in Cockeysville, our dealership serves residents from Baltimore, Towson, and Timonium, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Hunt Valley has it all. Visit our website to learn more, and schedule a test drive today.
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9800 York Road

Cockeysville, MD

21030

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Showing 361 reviews

October 02, 2023

Service advisor when available is great. This dealership has high prices with service and always finds additional things wrong/expenses. Fixes things that truly didn't need fixing. Way overp More

by kerbear1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not saying
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Oct 04, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

September 19, 2023

Sam is the best. He always gives honest assessment of my vehicle. Thank you for awesome service. More

by bdiamond686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Sep 22, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 11, 2023

My service associate, James Artis, is an absolute treasure! He is always prompt and attentive to my needs and always courteous and friendly as well. He makes scheduling and bringing my car in for ser More

by Star child 99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Artis
Report | Print
Sep 15, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 05, 2023

They are very Accommodating, friendly and quick service. Never any issues here and they follow up. More

by micheles613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Sep 08, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 31, 2023

Part ordered was the wrong part waited 2 months. Now have to wait even longer. More

by Ray.james66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica golden
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Sep 05, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Hunt Valley take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (410) 306-7080 -- we hope to hear from you soon.

August 31, 2023

Had a unique repair request for wheel welding. They found me a vendor to do the repair and saved me several thousand dollars over the cost of a new rim. Also kept me in the loop during the process More

by Doogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John hawkins
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Sep 04, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, Doogie, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 30, 2023

I went back to MB of Hunt Valley for service. I had worked with this dealer over the last 25 years but had gone to another dealer because of some issues. I ma glad came back. Sam, my service advi More

by Cdroswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
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Sep 05, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. If you ever need help, just give us a call. Happy motoring!

August 29, 2023

This was by far the best service I’ve had on my vehicle. It was quick, easy, and the technician did an amazing job repairing my vehicle. I’ll definitely be back! More

by Tommyr1k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hawkins
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Sep 03, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we are very happy to have provided you with such a positive experience! Drive safe, and we'll see you on the road.

August 28, 2023

My Car was nor vacuum from In-side, and it was not washed properly from outside. People were friendly and accommodating for the service appointment. Getting on the phone for service status and completion was More

by dgsharma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can and Josh
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Sep 01, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (410) 306-7080. We hope to hear from you.

August 28, 2023

Sam Wu is the best. Extremely knowledgeable, courteous, and friendly. The store is immaculate and definitely caters to the customers. More

by Bleaufox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Report | Print
Sep 01, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

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