Mercedes-Benz of Hunt Valley

Reason for visit was service and abnormal noise during acceleration. Picked up car and still making noise during acceleration. Service manager rode with me and suggested car was making noise since it was acceleration. Picked up car and still making noise during acceleration. Service manager rode with me and suggested car was making noise since it was a 2005. Requested the car be re-inspected, service representative informs me someone over filled the oil. Explained it was service at their facility at a cost of over $1400 why would I add oil, confused look on the mechanic’s face. Service person explained I had an oil leak, which was repaired additional $700 and car still making abnormal noise during acceleration. Same day went to Mercedes-Benz of Baltimore, Catonsville (Mr. Ben Perricone)for second opinion, informed them car was making abnormal noise during acceleration, did not mention the fiasco at Hunt Valley Mercedes. Within 30 min they informed me the engine mounts are worn. Drove back to Hunt Valley with new information and was told by the service manager mounts are not broken and there is nothing to fix. Spoke with Mercedes-Benz of Baltimore and they requested I bring the car back to them and they completed work with no charge (over $1000) and problem is fixed. DO NOT TAKE YOUR CAR TO THIS ESTABLISHMENT, THEY ARE CLUELESS AND CROOKS. More

This is the worst experience I have ever had with in my life. i had a vehicle with a bad computer and since new computer was so expensive we asked if used computer would work. valley motor told me it would life. i had a vehicle with a bad computer and since new computer was so expensive we asked if used computer would work. valley motor told me it would work so I purchased a used computer from on line and took it there to get it reprogramed. when I took my vehicle to get it reprogramed they said it couldn't be done and they still charger me. we tried to find out the person who told us that false information, amber said they were fired and we couldn't find that person and still payed over hundered dollars and car is still not fix. had to take it to phoenix motor to get it fix. More

This is the worst experience I have ever had with any customer service facility. The service advisor Catrina Shipley was very rude did not bother to even call me and let me know what was going on with my customer service facility. The service advisor Catrina Shipley was very rude did not bother to even call me and let me know what was going on with my vehicle. She had a very aggresive tone when i had asked questions about my vehicle. They clearly do not like dealing with customers. I picked up my ML and took it to R&H in owingls mills the treatment fro their service department was 100% better. I live less than 10 minutes from Valley Motors but i take my Car to R&H for service. I will only go to Valley Motors if their is a factory recall that i do not have to pay for. AS A PAYING CUSTOMER I STRONGLY URGE THAT YOU TAKE YOUR MERCEDES TO ANY OTHER DEALERSHIP BESIDES VALLEY MOTORS. More

This is the second time I have had service at Valley for Mercedes E300. The first time I asked them to rotate the tires with the service and they "forgot".This time I left the car for its 13000 mile review. Mercedes E300. The first time I asked them to rotate the tires with the service and they "forgot".This time I left the car for its 13000 mile review. I was called and called them back a few hours later and they told me it was ready for pickup. They changed oil ckecked things over, and rotated tires. $260. After I got home, they called me again. The second service guy told me list of things that should be replaced and asked me if I wanted to have them done. DUH! I told the car was already in my garage! He gave a lame excuse and did not know why someone else told me it was ready. (The recommended parts- because of time, not mileage - over thousand in parts and labor. $600 fuel filter, $500 spark plugs, $400 valve cover oil leak, $300 brake fluid replacement, etc. The vehicle only has 24,000 miles on it.) More

Overall, very arrogant and driven by how uch bolld $$$$ they get from you; can careless whether you will come back or not. Bought three Mercedes cars from them (two ML 500 and one ML 320)over a four year p they get from you; can careless whether you will come back or not. Bought three Mercedes cars from them (two ML 500 and one ML 320)over a four year period. I broke down one time and when asked to tow me to their shop and get a loaner they said they can't do it because it will be after 7:00 pm when I get to their shop and they will be closed. Was stranded until R&h ACCEPTED ME AND HAD A CAR LOANER READY FOR ME. R&H SERVICED MY CAR TO MY SATISFACTION AND WERE VERY PLEASANT. Since then, I have taken my business to Herb Gordon in Silver Spring and I am very happy with Herb Gordon. I have bought one 2007 GL 450 and one 2010 C63 AMG at Herb Gordon. I don't knwo what part of "Customer Service" Valley Motors doesn't get!! More

Overall favorable experience. The service staff is friendly and tries to do right. Isuues exsist such as a longer than expected time to diagnosis a problem and in one case, a failed transmission and c friendly and tries to do right. Isuues exsist such as a longer than expected time to diagnosis a problem and in one case, a failed transmission and controller , it took 4 trips to solve the problem. I have been a customer for 20 years and I would go back, although the pricing on new cars is strict. More

One of the most arrogant Mercedes dealers I've ever encountered. Their attitude is that "The customer is always wrong". Repairs are often not completed correctly the first time, often vehicles are ke encountered. Their attitude is that "The customer is always wrong". Repairs are often not completed correctly the first time, often vehicles are kept overnight, because the service department is too busy to complete them in one day. Skill level of most technicians is sub-standard. Not the best. More