Mercedes-Benz of Hunt Valley

Customer Service The customer service and professional asistance received from the Mercedes-Benz of Hunt Valley is the best I had since returning to the states. The at The customer service and professional asistance received from the Mercedes-Benz of Hunt Valley is the best I had since returning to the states. The atmosphere has a Germany feel. When my car was service in Germany, I knew I was receiving quaility service. Although my car was beyond repair, due to the high mileage. It was good to end things by receiving the quality service given by Mercedes-Benz of Hunt Valley. Thanks Your the Best!!! Helen Anderson More

Defective Certified Pre-Owned Mercedes-Benz DO NOT PURCHASE ANY VEHICLE from Valley Motors. Run, do not walk away from this dealer. I purchased a Mercedes-Benz 2010 E 350 Certified on 12/4/13 a DO NOT PURCHASE ANY VEHICLE from Valley Motors. Run, do not walk away from this dealer. I purchased a Mercedes-Benz 2010 E 350 Certified on 12/4/13 and the dealer did not disclose the full records for this vehicle. They replaced the headrest on 10/25/13 and did not disclose that in any records I received. I have an exploded driver's side headrest and resraint failure in both right and left headrests. The car is unsafe to drive. Another dealer found a foreign intrusion on the wiring harness and it costs $7000 to repair. The other dealer also replaced the headrest on the first attempt. The second visit had them gut the car to find the problem that was there when I purchased the car. Valley Motors told me it was my problem. I asked Valley Motors why did they not disclose the information? They do not answer. When I asked Valley Motors why did they replace the headrest before I purchased the car? They do not answer. I did not do this to the car. They sold it to me like this and will not make it right. I called and left a message for the owner and the GM called me back to tell me not to call the owner.This is a bad business that can not be trusted. More

BEST new car buying experience EVER Well, I'm actually not sure how to start this review to prevent you from thinking this is a fake review written by the dealer themselves. But NO, I Well, I'm actually not sure how to start this review to prevent you from thinking this is a fake review written by the dealer themselves. But NO, I'm not a shill.....I'm a real customer who just leased a fully loaded 2015 GLA250 from Mercedes-Benz of Hunt Valley, with the exact quoted price that I got via emails with Dave DeRose, who got me this amazing deal with the unbelievable price on this hot model that's being sold quickly by MSRP with no discount in the tri-state area. I drove all the way down from North Jersey to Hunt Valley, MD to pickup the car and sign the lease contracts. I was actually worry about the quoted aggressive price in Dave's emails may just be a bait, since the price was just 'unrealistic', according to a local MB dealer who quoted me with almost $150 more on the monthly payment for a GLA250 with similar options in their inventory. But to my surprise, there was actually no surprise on the pickup day... Dave prepared everything before my arrival , from Credit Approval by MB Finance Service to the lease contract printed with the 'unrealistic' price we agreed upon emails. So basically I got the all new GLA250 on the 1st week after it's launch in United States, with a price below the invoice. Believe or not, with the deal Dave offered me, I'm actually paying a low monthly payment on this fully loaded 2015 Mercedes Benz GLA250 compact SUV, lower than most people's monthly payment for a loaded RAV4, and of-course it's 0 down ; ) I also want to mention the finance manager, Janelle Wiegand. Unlike your typical car dealership finance managers who always try to let you buy those pricey additional protection & warranty plans as much as possible, Jane actually told me -- 'don't bother with these extra add-on plans, since your're just leasing the vehicle so they won't make much sense for you'. As a result I did't pay any extra money on any unnecessary protection plans, apart from a pre-paid maintenance plan that will actually save money on the mandatory services during the lease. Anyway, the 4 hours drive from North Jersey to Hunt Valley totally worth by any means. If I'll need another Mercedes Benz in the future, this dealership will always be my first choice. And Dave, I'm looking forward to working with you again! -Scott More

One of the best buying Exp. My wife and I lease our first Mercedes from Valley motors back in 2011. at that time our sales Rep was Mack. it was one of the best car buying we ever My wife and I lease our first Mercedes from Valley motors back in 2011. at that time our sales Rep was Mack. it was one of the best car buying we ever had and I was sad to hear that he is no longer with the company. He was great to deal with. We returned to valley motors for a new lease as our last one was expiring. We met with Nick this time around. I was vey pleased with the way he did business. Nick took the time share with us the new 2015 Ml350., and all the new technology. we leased the 2015 Ml350. we are very happy with the price and the car. I recommend Nick to any one that is looking for a good deal and a good price on a Mercedes. More

Great experience I brought my car in for service and was taken immediately to a service person, Chris, who took my info, and showed me to the waiting area. Shortly the I brought my car in for service and was taken immediately to a service person, Chris, who took my info, and showed me to the waiting area. Shortly thereafter, Chris returned to tell me what was wrong, how much it would cost, and how long it would take to fix. Everything was taken care of in less time than estimated, and Chris added a credit I had forgotten about to my final bill so it cost even less than originally estimated. And the coffee was great! More

Service of used Mercedes Came into center with bothersome noise. Went on a test drive with service manager. Bottom line, car needed a new transmission. They gave us a loaner c Came into center with bothersome noise. Went on a test drive with service manager. Bottom line, car needed a new transmission. They gave us a loaner car and kept us informed what was happening every day. Could not have been more pleased. Thank you. More

Courteous and Friendly My personal experience at Hunt Valley M-B dealership was something unique and I personally felt that the sales person Nick was doing more than his dut My personal experience at Hunt Valley M-B dealership was something unique and I personally felt that the sales person Nick was doing more than his duties called for. Without knowing the exact showroom hours I arrived at the dealership late and it was already closed but Nick was still there wrapping up his paper work and he still welcomed me and showed me the model that I came to look for. After a couple of days I went back to look for Nick and I test drove the CLA250 and also the AUDI A3 and I finally made my decision to take the Red CLA250 in August 2014. I had the equitable deal and trade-in value of my BMW X3 from Mark, but I valued most was the courteous and friendly staff members there. Nick, please keep up the good work. - ClementC 01SEP2014 More

Great service experience On July third, the vehicle tire pressure warning light came on, I drove to dealer, the problem was addressed immediately, new tire was installed withi On July third, the vehicle tire pressure warning light came on, I drove to dealer, the problem was addressed immediately, new tire was installed within one hour. The service was very efficient. More

Great Buying Experience Patient, kind and totally customer focused buying experience. I would buy from Hunt Valley Mercedes if given the opportunity again. We love Teddy Sa Patient, kind and totally customer focused buying experience. I would buy from Hunt Valley Mercedes if given the opportunity again. We love Teddy Santos! Kudos More