Mercedes-Benz of Hunt Valley

This dealers' service is why you buy a Mercedes My daughter and I where visiting colleges in the Baltimore area when we hit a tire of the highway. Our car seemed to drive fine but there was debris My daughter and I where visiting colleges in the Baltimore area when we hit a tire of the highway. Our car seemed to drive fine but there was debris stuck under the car. My dealer at home in Cary, NC suggested we take it to a dealer since we had another 6 hours to drive home. I contacted Hunt Valley Mercedes who got me in right away. The head of Service, Ken, reviewed my car himself, drove it and made a few adjustments so we could safely return home. He even washed our car. I am so grateful for his care and making sure we were safe. This is the reason why I buy Mercedes cars. More

I love my new car! I went to the dealership to investigate my "trade-up" options. Don was helpful and patient with my barrage of questions. Janelle is super smart and a I went to the dealership to investigate my "trade-up" options. Don was helpful and patient with my barrage of questions. Janelle is super smart and a whiz with numbers. She cares about making the best deal for all customers. More

Friendly, knowledgeable and went above and beyond! Our sales rep was very patient we did not make a decision right away and he was able to find the right car for us! Our sales rep was very patient we did not make a decision right away and he was able to find the right car for us! More

Routine Maintenance Tina, my service coordinator was great and kept me updated on my service and what was needed to complete the service repairs. She was very helpful. Tina, my service coordinator was great and kept me updated on my service and what was needed to complete the service repairs. She was very helpful. More

Service My car was vandelized and the only place to repair the mercedez ignition is through a licensed dealer. From the moment I walked in the door the servic My car was vandelized and the only place to repair the mercedez ignition is through a licensed dealer. From the moment I walked in the door the service manager was negative and disrespectful. When picked up my car is was not repaired to it's original condition. They did not so a full check for electrical damage caused by the ignition being started by a screwdriver and the incorrect voltage being sent through my car. They cost me over 1,000.00 in rentals and insurance battles by not correctly fixing the car. I had a diagnostic done by another company, went back and explained that a fuse was not working properly and it's under warrenty the service manager refused to listen and spoke to me in a very combative manor. I took my car to mercedez of owingsmills and they did a diagnostic and fixed the warewnty problem when hunt valley refused to help me. He blamed my cars issue on age and mileage not the vandalism and pretty much called my car a bucket. I do have an older higher milage car but that's not where the issue lied. More

Overly Satisfied I truly enjoyed my overall experience with Mercedes-Benz of Hunt Valley ! This was my third time coming to Mercedes-Benz of Hunt Valley and I never re I truly enjoyed my overall experience with Mercedes-Benz of Hunt Valley ! This was my third time coming to Mercedes-Benz of Hunt Valley and I never regret coming to them ! They are located approximately 14 miles from my home, while I have two other Mercedes-Benz dealerships that are 6-8 miles from my home I would rather go to Mercedes-Benz of Hunt Valley ! They are always professional, friendly and helpful ! The ambiance is nice, they have great snacks, great staff and they always have my loaner car readily available ! Thank you Mercedes-Benz of Hunt Valley !!! More

Brief My experience was satisfying because it was brief and resolute. There was little price haggling. It was a pleasure to purchase this vehicle due to th My experience was satisfying because it was brief and resolute. There was little price haggling. It was a pleasure to purchase this vehicle due to the fact that that the salesperson was on point. More

Service Very friendly and accomadating helped by john hawkins who had everything organized , car was ready on time and loaner was a big help. Car is running Very friendly and accomadating helped by john hawkins who had everything organized , car was ready on time and loaner was a big help. Car is running great now More

fast and very fair price quick service. came in with a almost flat tire. they fond the screw in the tire and patched it. less that $40 and the car wash was huge bonus. uns quick service. came in with a almost flat tire. they fond the screw in the tire and patched it. less that $40 and the car wash was huge bonus. unscheduled but fast. More

Fair-not a good experience I visited the dealership and the sales person was good by I didn't receive a warm reception by management. I was spoken to like I couldn't understand I visited the dealership and the sales person was good by I didn't receive a warm reception by management. I was spoken to like I couldn't understand the process and negotiating a price was a nightmare. I looked online line to read the negative reviews and noticeable recent review . It was the same review I later saw on military message board on base. If I read that earlier along with other reviews, I wouldn't have come. More