Mercedes-Benz of Hunt Valley

Add me to the list of people this place has screwed! Where do I start? Marshall Sanders has to be one of the worst salesman I have ever come across in my life and thats saying something because I have co Where do I start? Marshall Sanders has to be one of the worst salesman I have ever come across in my life and thats saying something because I have come across many! He is more concerned with proving his point and being right then making the sale! We had emails back and forth where he defended his dealership having "no haggle" pricing. When I told him I had never heard of that he wanted to argue the point and try to get the last word in by continuing to email me. I told him we would agree to disagree and I was leaving it at that. Then his Sales manager Rachael Holderied emailed me the following morning and said that they would negotiate the deal and to please come up to the dealership. I told her that if they would negotiate I would make them one of the stops at several vehicles I wanted to see. Saturday I called the dealership and asked to speak to the finance manager because I had just paid off credit cards in full and wanted to question the rates for a loan and whether I needed to wait to purchase until the payoffs had reached the credit bureaus because I wanted a very low rate. Rachael answered the phone and said that there wouldnt be a problem and that she would handle it and get me a very low rate as long as I had receipts for the payoffs (which I do)..They then emailed an "appointment" which I never agreed to a time last monday afternoon. Upon arriving Sanders acted very nice in person and asked me to test drive the vehicle. I was mostly happy with it other then some paint chips and worn tires all the way around. we sat down and he asked if I was ready to purchase? I said no not at that price. He then tried to give me the "no haggle pricing" speech which I said I already spoke with your sales manager Rachael and was assured the price was not set in stone. I was presented with a contract that had the no haggle price of $18,852 plus a $300 "Processing Fee" Which I wasnt told about prior and also $40 of "other fees" which no one had an answer to!!! He then got another manager to come over and asked what they needed to do to complete the sale. I said that they needed to drop the price and the tires needed to be either replaced or the price adjusted because I would soon need to replace them myself. And I wasnt paying a processing fee that I didnt agree to or was told about...He said everyone charges that fee! He went away, got the General Manager Bob White who came over and asked me the same thing. I told him what my concerns were, he then went away, the previous manager came back and I told him that if he would sell me the vehicle for $18,000 instead of $18,852 I would take it then. He went back to his desk. the previous manager came back with the contract and a note saying he would cut me a check for $853 an obvious kickback to buy the vehicle keeping the original cost on it plus trying to charge me the processing fee, other fees, and more in state tax. I agreed to the price after driving over 2 hours and waiting at the desk. after more waiting, signing documents, and then having to get on the phone with my insurance agent my finance paperwork was taken over to them. I waited and waited waited and was told that they were "working on it" then finally came back saying that they could only talk to a few lenders because it was a holiday (memorial day) which I was also assured wouldnt be a problem. and that they were having trouble getting a great rate because my payoffs hadnt been adjusted by the credit bureaus! This waiting went on till nearly 7pm monday!! I asked the General Manager to find out what was taking so long and he started to go back and then started talking to another customer and went outside! I went to the door, then sat back down then went outside where he continued to ignore me and talk to the other people. I came back in and told the other manager I need to know something now or I am leaving. the finance guy came out and said he would work on first thing in the morning. so I drove back home again over 2 hours. Tuesday I emailed Rachael and asked what the word was? she said "Oh I am working on it" famous last words! I waited all day Tuesday....nothing. Wednesday I contacted Rachael again and notified her that the other card was paid in full now as well and I had the reciept for proof so everything was paid. she then asked if I would send over the reciepts by email so she could forward them to the lender. which I did around 2pm on Wednesday. waited , then tried to call her only to get answering machines. so Thursday I called again and finally got her. She then tells me she didnt have the attachments on the email? I said they were sent with the email? she said hang on...then a minute later she claimed they were in another folder and she would then send them to the lender! None of that made any sense! so then again I waited, then called the General Manager Bob White again and he says Oh I am with her now I will put her on...this was about 4:40 Thursday evening. She gets on the phone real quick and says I am working on it with them right now...hang on! so I wait and wait and wait...25 minutes later I finally hang up. I had customer of my own. 15 minutes later I tried to call back to again get her answering machine! during this time for some reason Marshall the salesman starts emailing me says he doesnt think the documents I provided will work? Why he got involved at this point I have no idea? Again it appears that he just wanted to start an argument. I told him I would be contacting the General Manager again directly. So Thursday evening after waiting again for Rachael to call me back after putting me on hold for 25 minutes then not answering the phone I call the General Manager again. leave another message. he finally calls me back around 6:30pm saying he is about to go home but they are "working on it" hahahaha! I call back this morning friday morning just after 10 leave him another message to call me that there is no reason this should take all week! I dont hear from him and call him again around 12:30 he finally answers and says the original rate is the best they can do! Even though everything was paid and my credit was good otherwise! He kept saying the dealership had no control over the rates. even though I contacted one of the lenders myself and was told that wasnt true! I told him I wasnt paying that rate and that everyone would know how badly I had been lied to and an entire week of my time was wasted! I am pretty sure the reason this deal didnt get completed was that the General Manager didnt want to give me the $853 check he had agreed. This afternoon after having this vehicle on my insurance all week since monday had to call my local agent and have it cancelled...I have already been in contact with Auto Nation regarding the shady practices of the entire dealership the kickback the General Manager tried to pull and will be filing complaints with The Better Business Bureau, The State of Maryland, and may possibly look into other avenues of relief as well. As I can now see I am not the first person that they did this to and as long as they are in business I wont be the last. But the more people tell their stories about this horrible company the less people will have their time wasted! I will follow up after soon More

Disingenuous Dealers My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive it. I drove the nearly hour and a half to the dealership, pre-financed papers in hand, only to be told the vehicle was being checked over prior to sale. At this point I was confused- why would it be posted on their website with a firm price if they had no idea as to the condition of the vehicle? Additionally, it was heavily hinted that others were interested in the vehicle and perhaps I should look at these other vehicles. After waiting for a manage (I did not ask for one- I had chalked it up to miscommunication), I was told the exact same thing. At this point, I felt as though MB of Hunt Valley had no respect for my time. I was correct. I gave my info and informed them that I preferred to be texted as I couldn't answer my phone during the work day. I was frustrated at the lack of organization and communication within the dealership, but decided to show grace despite the day wasted driving three hours when I had other things to do. This was a Tuesday. The car was supposed to be ready by Friday or Saturday. During that time, I received two phone calls and an email encouraging me to test drive the vehicle. Yet, when I checked, it wasn't ready. The next week, my husband contacted the dealership and was told that the vehicle was ready for a test drive. They encouraged him to schedule a test drive for 7pm that evening. He informed them that between work and doctors appointments, I could not make it that evening and the weekend would be better. So of course, I received an email confirmation of my appointment for 6pm that evening with an assurance that I would be contacted personally to confirm. I never was. A day or so later, I received another phone call. This one informed me that they were sorry, but the inspection found that the turbo was blown and the vehicle would be placed for auction. This brought me back to my earlier confusion...why price it and post it if the dealership doesn't even know the true condition of the vehicle? Later that day, I received an email telling me that the vehicle was ready and I was welcome to schedule a test drive. I sent a reply, sharing my frustration with communication gaffs and conflicting information. The response was an apology and claim that the vehicle was indeed going to be auctioned rather than sold. My husband recently checked the VIN number. The vehicle was sold- not auctioned. What I believe happened was the dealership got their stories confused because they did not connect me with my husband. He is deployed, so his communications were primarily through email. That is why one story through email and one through the phone. They were trying to keep multiple buyers on the hook. The result was more time wasted than is acceptable in my book. I was ready with financing and a down payment. Instead I was jerked around as they cast for better fish. I don't appreciate dishonesty. More

Bait and Switch with Breach of contract On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryon Stack, t On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryon Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy. Bait and Switched the deal for Breach of Contract More

A unhappy E350 Cabrilet owner !! Sales manager and sale consultant miss represented the car, condition and who they are. I will never buy a car from Auto Nation again. When you take Sales manager and sale consultant miss represented the car, condition and who they are. I will never buy a car from Auto Nation again. When you take your hard earned money and expect people to be Honest & a little Integrity just don't look at this dealership. The sales manager took a attitude that he just didn't care about anything but the sale. They stated the condition of the car was great but forgot to tell me the car has a starter issue with the engine, forgot to tell about the dents, forgot to tell about the odor, forgot to tell about the lack of floor mats and the tire pressure light being on. The sales person representing himself as the sales manager and the sales manager who never came to acknowledge I was even in the dealership. This was a schedule delivery and what a disappointment to say the lease. I came with a check and they made it clear it was only about getting my money. I've taken this to a HONEST Mercedes dealership and recommend that you don't waste your money at this location. More

Service of Mercedes S430 We had our vehicle serviced and when it was returned to us there was another issue, which we paid an additional $980 to repair. It was returned to us We had our vehicle serviced and when it was returned to us there was another issue, which we paid an additional $980 to repair. It was returned to us after the second servicing with an electrical issue that did not exist before the work was performed. We took the vehicle back and they rain a diagnostic and charged us an additional $135 for the diagnostic and did not fix the problem. This is unsatisfactory. More

Great buying experience Ric Vitek the General Manager took care of every little detail on my used car that anyone could ask for. The store is clean and very efficient. D Ric Vitek the General Manager took care of every little detail on my used car that anyone could ask for. The store is clean and very efficient. Darrell prepared all my paperwork ahead of time and followed up to assure my satisfaction. This dealership is now controlled by Autonation and RIC Vitek is it couldn't be a better place to purchase a car. Will go back and refer everyone to this dealership. Happy to know the car business has evolved to this at Hunt Valley Mercedes Benz. More

Very positive experience Wayne or advisor was helpful. He had a sense of humor which is helpful under circumstances of the unknown. Very professional at the same time quite hu Wayne or advisor was helpful. He had a sense of humor which is helpful under circumstances of the unknown. Very professional at the same time quite human. Work was done timely and competently. More

Superior Experience Yvonne, was extremely pleasant . My car was in for a check up. My list of things to be done was completed and also they found a bubble in the tire. Yvonne, was extremely pleasant . My car was in for a check up. My list of things to be done was completed and also they found a bubble in the tire. This was important, as I was leaving on a trip. Yvonne came out an explained everything to me, how much time it would take and what the cost would be. I love this dealership. I have gone here for years. More

Class, quality and first rate service I searched high and low for my Mercedes C class and found two vehicles I like very much on the Mercedes Benz Hunt Valley website. I immediately I searched high and low for my Mercedes C class and found two vehicles I like very much on the Mercedes Benz Hunt Valley website. I immediately called and was invited to come see the vehicles the following week. My experience at this dealership was top notch: nothing that was advertised was not delivered: the vehicles were located instantly, and had all the upgrades and packages promised on their website. The prices were marked clearly and my sales rep Yanni was just wonderful to work with: he truly went the extra mile..even came to meet me on his day off to deliver my vehicle personally. This is MY Mercedes dealership now and I will recommend it to anyone wanting a first class experience buying a luxury vehicle with people who know their product, are not pushy and who understand the value of customer service. 5 star treatment here: nothing less, in fact ask the multitude of repeat clients who were in the show room that day: I chatted a 90 year old man at the starbucks coffee station and he said he was here for his 5th Mercedes! More

Great Mercedes Benz Experience I had a great buying experience at MB of HV (now AutoNation), from start to finish it was a class act. The three main folks I dealt with were Joon, Ha I had a great buying experience at MB of HV (now AutoNation), from start to finish it was a class act. The three main folks I dealt with were Joon, Hamid and Joe in service whom all were very accommodating. My purchase was hassle free and Joon and Hamid worked me out a more than fair deal and I did not feel pressured or hassled at all. Within my first week of ownership I received several calls to make sure I was happy. I discovered my AMG pulled a bit to the right on the highway which sent me in to service. The service area was very nice, multiple areas to work or relax, they had a nice starbux machine with snacks and tea. Joe was nice and polite and after waiting an hour he noticed me getting antsy and put me in a loaner to be on my way. I am already considering an SUV to replace my wifes vehicle and I am looking at their inventory as I type this as this was an experience I was very happy with. More