Mercedes-Benz of Hunt Valley

Disingenuous Dealers My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive it. I drove the nearly hour and a half to the dealership, pre-financed papers in hand, only to be told the vehicle was being checked over prior to sale. At this point I was confused- why would it be posted on their website with a firm price if they had no idea as to the condition of the vehicle? Additionally, it was heavily hinted that others were interested in the vehicle and perhaps I should look at these other vehicles. After waiting for a manage (I did not ask for one- I had chalked it up to miscommunication), I was told the exact same thing. At this point, I felt as though MB of Hunt Valley had no respect for my time. I was correct. I gave my info and informed them that I preferred to be texted as I couldn't answer my phone during the work day. I was frustrated at the lack of organization and communication within the dealership, but decided to show grace despite the day wasted driving three hours when I had other things to do. This was a Tuesday. The car was supposed to be ready by Friday or Saturday. During that time, I received two phone calls and an email encouraging me to test drive the vehicle. Yet, when I checked, it wasn't ready. The next week, my husband contacted the dealership and was told that the vehicle was ready for a test drive. They encouraged him to schedule a test drive for 7pm that evening. He informed them that between work and doctors appointments, I could not make it that evening and the weekend would be better. So of course, I received an email confirmation of my appointment for 6pm that evening with an assurance that I would be contacted personally to confirm. I never was. A day or so later, I received another phone call. This one informed me that they were sorry, but the inspection found that the turbo was blown and the vehicle would be placed for auction. This brought me back to my earlier confusion...why price it and post it if the dealership doesn't even know the true condition of the vehicle? Later that day, I received an email telling me that the vehicle was ready and I was welcome to schedule a test drive. I sent a reply, sharing my frustration with communication gaffs and conflicting information. The response was an apology and claim that the vehicle was indeed going to be auctioned rather than sold. My husband recently checked the VIN number. The vehicle was sold- not auctioned. What I believe happened was the dealership got their stories confused because they did not connect me with my husband. He is deployed, so his communications were primarily through email. That is why one story through email and one through the phone. They were trying to keep multiple buyers on the hook. The result was more time wasted than is acceptable in my book. I was ready with financing and a down payment. Instead I was jerked around as they cast for better fish. I don't appreciate dishonesty. More

Bait and Switch with Breach of contract On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryon Stack, t On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryon Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy. Bait and Switched the deal for Breach of Contract More

A unhappy E350 Cabrilet owner !! Sales manager and sale consultant miss represented the car, condition and who they are. I will never buy a car from Auto Nation again. When you take Sales manager and sale consultant miss represented the car, condition and who they are. I will never buy a car from Auto Nation again. When you take your hard earned money and expect people to be Honest & a little Integrity just don't look at this dealership. The sales manager took a attitude that he just didn't care about anything but the sale. They stated the condition of the car was great but forgot to tell me the car has a starter issue with the engine, forgot to tell about the dents, forgot to tell about the odor, forgot to tell about the lack of floor mats and the tire pressure light being on. The sales person representing himself as the sales manager and the sales manager who never came to acknowledge I was even in the dealership. This was a schedule delivery and what a disappointment to say the lease. I came with a check and they made it clear it was only about getting my money. I've taken this to a HONEST Mercedes dealership and recommend that you don't waste your money at this location. More

Service of Mercedes S430 We had our vehicle serviced and when it was returned to us there was another issue, which we paid an additional $980 to repair. It was returned to us We had our vehicle serviced and when it was returned to us there was another issue, which we paid an additional $980 to repair. It was returned to us after the second servicing with an electrical issue that did not exist before the work was performed. We took the vehicle back and they rain a diagnostic and charged us an additional $135 for the diagnostic and did not fix the problem. This is unsatisfactory. More

Great buying experience Ric Vitek the General Manager took care of every little detail on my used car that anyone could ask for. The store is clean and very efficient. D Ric Vitek the General Manager took care of every little detail on my used car that anyone could ask for. The store is clean and very efficient. Darrell prepared all my paperwork ahead of time and followed up to assure my satisfaction. This dealership is now controlled by Autonation and RIC Vitek is it couldn't be a better place to purchase a car. Will go back and refer everyone to this dealership. Happy to know the car business has evolved to this at Hunt Valley Mercedes Benz. More

Very positive experience Wayne or advisor was helpful. He had a sense of humor which is helpful under circumstances of the unknown. Very professional at the same time quite hu Wayne or advisor was helpful. He had a sense of humor which is helpful under circumstances of the unknown. Very professional at the same time quite human. Work was done timely and competently. More

Superior Experience Yvonne, was extremely pleasant . My car was in for a check up. My list of things to be done was completed and also they found a bubble in the tire. Yvonne, was extremely pleasant . My car was in for a check up. My list of things to be done was completed and also they found a bubble in the tire. This was important, as I was leaving on a trip. Yvonne came out an explained everything to me, how much time it would take and what the cost would be. I love this dealership. I have gone here for years. More

Class, quality and first rate service I searched high and low for my Mercedes C class and found two vehicles I like very much on the Mercedes Benz Hunt Valley website. I immediately I searched high and low for my Mercedes C class and found two vehicles I like very much on the Mercedes Benz Hunt Valley website. I immediately called and was invited to come see the vehicles the following week. My experience at this dealership was top notch: nothing that was advertised was not delivered: the vehicles were located instantly, and had all the upgrades and packages promised on their website. The prices were marked clearly and my sales rep Yanni was just wonderful to work with: he truly went the extra mile..even came to meet me on his day off to deliver my vehicle personally. This is MY Mercedes dealership now and I will recommend it to anyone wanting a first class experience buying a luxury vehicle with people who know their product, are not pushy and who understand the value of customer service. 5 star treatment here: nothing less, in fact ask the multitude of repeat clients who were in the show room that day: I chatted a 90 year old man at the starbucks coffee station and he said he was here for his 5th Mercedes! More

Great Mercedes Benz Experience I had a great buying experience at MB of HV (now AutoNation), from start to finish it was a class act. The three main folks I dealt with were Joon, Ha I had a great buying experience at MB of HV (now AutoNation), from start to finish it was a class act. The three main folks I dealt with were Joon, Hamid and Joe in service whom all were very accommodating. My purchase was hassle free and Joon and Hamid worked me out a more than fair deal and I did not feel pressured or hassled at all. Within my first week of ownership I received several calls to make sure I was happy. I discovered my AMG pulled a bit to the right on the highway which sent me in to service. The service area was very nice, multiple areas to work or relax, they had a nice starbux machine with snacks and tea. Joe was nice and polite and after waiting an hour he noticed me getting antsy and put me in a loaner to be on my way. I am already considering an SUV to replace my wifes vehicle and I am looking at their inventory as I type this as this was an experience I was very happy with. More

This dealers' service is why you buy a Mercedes My daughter and I where visiting colleges in the Baltimore area when we hit a tire of the highway. Our car seemed to drive fine but there was debris My daughter and I where visiting colleges in the Baltimore area when we hit a tire of the highway. Our car seemed to drive fine but there was debris stuck under the car. My dealer at home in Cary, NC suggested we take it to a dealer since we had another 6 hours to drive home. I contacted Hunt Valley Mercedes who got me in right away. The head of Service, Ken, reviewed my car himself, drove it and made a few adjustments so we could safely return home. He even washed our car. I am so grateful for his care and making sure we were safe. This is the reason why I buy Mercedes cars. More