Mercedes-Benz of Hunt Valley

I truly and appreciate my associate Sam Wu he always treat me like family he make sure that my car has the best service ever...Why go to BMW when you can have a Mercedes... treat me like family he make sure that my car has the best service ever...Why go to BMW when you can have a Mercedes... More

Very helpful and has no problem explaining any work that needs to completed and why! needs to completed and why! More

Sam Wu was extremely professional, respectful and very cordial! He treated me not only as a customer but more like family. This is what keeps me going to this Mercedes. Kudos to him!!! Respectfully Chae cordial! He treated me not only as a customer but more like family. This is what keeps me going to this Mercedes. Kudos to him!!! Respectfully Chae. More

Great service! James was extremely helpful and informative. There mobile updates were really cool where they showed me pictures of the problem and I even got a vide James was extremely helpful and informative. There mobile updates were really cool where they showed me pictures of the problem and I even got a video of some of the work that had been done. I can’t say enough good things about AutoNation and I’m thankful that Mercedes stands behind their product and warranty my repair. They extended the warranty for 20 years to address this problem for their customers. I will go back for my next car! More

Seamless sign in, service and checkout. Post service car wash is a plus. I do not understand why a set of wiper blades costs $60. Post service car wash is a plus. I do not understand why a set of wiper blades costs $60. More

Always arranges time to fit me in, professional, polite and clean. my technician Charlie Bell has been taking care of all of my Mercedes for more than 20 years. he’s knowledgeable, professional and always and clean. my technician Charlie Bell has been taking care of all of my Mercedes for more than 20 years. he’s knowledgeable, professional and always offers excellent advice in how to maintain my vehicles. Charlie explains technical issues in a way I can understand and will offer advice regarding service that needs to be done in the order of importance if id not have everything completed all in one visit.Charlie is an excellent emissary for Auto Nations. Im also very happy to be working with my wonderful Service Advisor John Hawkins. John is kind, professional and always work is with my work schedule. I could not be more pleased. Thank you. More

Awesome experience! !! Dwayne helped me and was very professional and funny!!! The Remaing staff was amazing as well!!! Everyone greeted me and was very polite!!! I drove !! Dwayne helped me and was very professional and funny!!! The Remaing staff was amazing as well!!! Everyone greeted me and was very polite!!! I drove right off the showroom floor with my new baby and is extremely happy!! Best purchase experience ever!! More

Service Mgr, and Staff was very accommodating. The vehicle was delivered on time and was perfect The vehicle was delivered on time and was perfect More

The worse experience ever. Sale person was not knowledgeable of the vehicle & the manager didn't help. I have been wait over a week to get my refunds & still haven't received. Sale person was not knowledgeable of the vehicle & the manager didn't help. I have been wait over a week to get my refunds & still haven't received. I do not recommend this dealership to anyone. I have purchased 4 mercedes as of today & this experience was the worse by far. More

The service was completed in a reasonable time. The waiting room was clean and comfortable and they had snacks and drinks available for the customers. The waiting room was clean and comfortable and they had snacks and drinks available for the customers. More