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Mercedes-Benz of Hunt Valley

Cockeysville, MD

Overview
Reviews
Vehicles
4.8
361 Reviews
Mercedes-Benz of Hunt Valley is the premier destination for all things Mercedes-Benz in the Baltimore area. Located in Cockeysville, our dealership serves residents from Baltimore, Towson, and Timonium, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Hunt Valley has it all. Visit our website to learn more, and schedule a test drive today.
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9800 York Road

Cockeysville, MD

21030

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Showing 361 reviews

April 18, 2023

Working with Sam Wu on getting my vehicle repaired was one of the best experiences I’ve had with any dealership thusfar. The whole process of figuring out what went wrong and what needed repairing was con More

by maggieh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
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Apr 26, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 17, 2023

Good dealership. They promised to cover the check-engine light on our 2014 BMW X3, and replaced the non-working headlight bulb, which they did. I'm noticing that a More

by Shumon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kwami, Renne
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Apr 26, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Shumon, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (410) 306-7080 to discuss what we can do to help.

April 16, 2023

Sam Wu did a great job providing service to me. He was knowledgeable, patient and honest and seemed to really value making sure that I made the best tire purchase to accommodate my needs. After a b More

by Rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
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Apr 21, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Rudy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 14, 2023

Sam Wu is an excellent service manager. He goes the extra mile to provide feedback with video and strong communication. If you like keeping your car in peak condition, he’s the guy. Also More

by jaysnouffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
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Apr 21, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. If you need more help, our team is available to talk -- safe travels!

April 12, 2023

Staff was clear with the recalls as well as service requirements. Update was and response was efficient. The feedback time was timely. Customer service was friendly and ready to assist. More

by pamitke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 21, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 09, 2023

Service rep had a thorough understanding of the issues and was very pleasant. Although I did wait one hour to be seen past the appointment time. He apologized. More

by Eileen Unitas
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Artis. Amazing!
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Apr 21, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Eileen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 30, 2023

I appreciate how attentive and responsive Jessica was, she made a horrible experience much better. Thank you Jessica!!! More

by Tiffy
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 04, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello Tiffy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 30, 2023

I found the staff and advisor to be very effective and friendly. Walked away very impressed with this dealership. More

by gailbarr5712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hawkins
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Apr 04, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 30, 2023

Sam from the Hunt Valley Dealership was the Best. Extremely courteous and professional. I can’t thank him enough. More

by Kerryrowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Apr 04, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 27, 2023

Sam was great! Kept me updated and it’s clear he knows about MB vehicles. More

by arv.martin06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Mar 31, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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