Mercedes-Benz of Houston North

amazing Just a wonderful dealership! Have purchased at least 5 cars from them and never a problem! Everytime that I go there everyone is helpful and curtious! Just a wonderful dealership! Have purchased at least 5 cars from them and never a problem! Everytime that I go there everyone is helpful and curtious! More

Untrustworthy I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke the rear plate bracket when they were installing the temporary plates. I spoke to the salesman (Manuel) who looked into the issue and promised to take care of it. I advised them that part of my review will include this information and they asked me not to post anything negative as they will take care of it. They got a quote from a windshield replacement company and was advised they will be calling me anytime to schedule time to go in and have it replaced. After a few days, the salesman called me in the morning to see if I had received a call / scheduled the replacement. A few hours later, he came back and informed me that his sales manager had refused to authorize this expense to make good on their word. I believe the sales guy tried his best to make the situation right, his management over-ruled him. I communicated in writing to their top management in detail about this and so this should not come as a surprise to them. I am mentioning this as I expect the standard "call us so we can see what we can do" response they seem to give to most complaints. I would not do business with them, and their word cannot be trusted. More

Ripoff ! Stay away Please do not do business with this dealership. There is only misrepresentation, cheating and fraud. Please please do not buy a certified pre owned he Please do not do business with this dealership. There is only misrepresentation, cheating and fraud. Please please do not buy a certified pre owned here it is equal to trash and will give you heart pain and burn your wallet for years. Flee !!! More

Avoid his dealership if possible!!! "Neal Richard" is by far the worst car salesman I have ever seen in my life. Car salesmen should take pride in their work, be courteous to customers, "Neal Richard" is by far the worst car salesman I have ever seen in my life. Car salesmen should take pride in their work, be courteous to customers, be humble and most importantly customer service and satisfaction should be their prime focus. For a simple issue with the car, I had to remind this guy to respond every time by email or phone. He never calls back and responds. Complaining to his bosses "Frank Reed" and "Kolby Wahl" had no effect whatsoever, which implies what runs in the DNA of this dealership. I has been over few months now and I have not been able to resolve the issue with my car yet with these folks. I repent buying my CPO from this dealership. Dealing with Mercedes dealership at Austin and ParkPlace (Dallas) was so much better. More

BUYER BEWARE // DEALER HAS NO EITHCS Be careful when purchasing a Certified Pre-owned vehicle (CPO) vehicle from this dealership. Mercedes North Houston sold me a CPO E350 that I late Be careful when purchasing a Certified Pre-owned vehicle (CPO) vehicle from this dealership. Mercedes North Houston sold me a CPO E350 that I later found had been in a single vehicle front in accident (ran into fire hydrant)causing $22,000 in damages (never reported to CarFax). The CPO report they provided me at the time of sale was for the wrong vehicle. I didnt catch the mistake at the dealeand and it took them months to produce the correct one. I had my own third party appraisal conducted which truly revealed the extent of the damage. Just a few of the items include significant damage and sub-standard repair to the front bumper, hood, head lamps, bumper impact bar, crumple zones, and it was poorly re-painted throughout the vehicle with orange peel texture). The day of purchase it was raining making the visible walk around difficult at best. I have multiple expert opinions advising there was no way this vehicle could have passed the Mercedes Benz CPO inspection. After personally researching my E-350 vehicles history more extensively I found the following information (names, dates, etc. have been omitted): * The first owner leased the vehicle from a dealership in San Jose, CA. During the lease period the vehicle was involved in a single vehicle front end collision when it ran off road through several trees and landscaping ultimately impacting a fire hydrant (AutoCheck provided the case number). * The vehicle suffered $22,000.00 in damages (I personally verified this with the insurance carrier). The vehicle repaired was returned to the original Mercedes Benz dealership in San Jose, CA where it received a post lease inspection (I called and verified that too). * Mercedes Benz Financial Service took transfer of the vehicle and it was delivered to Mercedes Benz North Houston where they inspected and passed the vehicle as a Certified Pre-owned then listed it for sale. * I purchased the CPO E350 a few weeks later at high retail value with the impression I was getting a great car. Mercedes had conducted TWO inspections on the vehicle, one being the CPO, none of which indicated any prior damage or issues. I was completely uninformed of the structural damage, visible repairs, and total repaint to vehicle had received. When I advised Mercedes North Houston the sales associate advised me this was no big deal, the vehicle had received a CPO inspection, and that a certain amount of damage was acceptable without requiring a disclosure. He later told me if something had been missed during the inspection Mercedes Benz North Houston was not at fault since AutoNation had conducted the CPO inspection. Now keep in mind that Auto Nation owns Mercedes North Houston as well as their onsite service and repair facility. This guy was ABSOLUTELY WORTHLESS. It would be interesteing to find out how many other times they've sold a previously wrecked vehicle as a CPO to unknowing customers. I've made repeated attempts to remedy this situation but now Mercedes North Houston refuses to contact me. Unfortunately third parties have had to get involved. To sum this up.... Mercedes Houston North has no brand standards for their CPO vehicles, no sales ethics, and have proven to be a classless organization. I will never purchase another Mercedes Benz due to this experience. More

I always thought a Mercedes-Benz dealership would have an air of attitude and snobbery. But after contacting Joshua Trenary in advance of my visit, I could tell from his email that the experience was not go air of attitude and snobbery. But after contacting Joshua Trenary in advance of my visit, I could tell from his email that the experience was not going to be as expected. I made an appointment with him and actually showed up early to find he was ready and willing to help me. We test drove 2 cars and he answered all of my questions, no matter how stupid I felt they were. He was very knowledgeable about the whole process, even financing. At other dealerships I have spent hours going back and forth and hearing the sales person talk about “their manager”. I think from the time I walked into the door until Joshua showed me the final numbers in writing was about 1.5 hours. The Finance manager Donald Cyprian was just as friendly and efficient. He made sure I understood the finance options and was also good about answering all my questions. The next business day he even re-ran all of my paperwork because of a change i requested. I highly recommend Mercedes-Benz North Houston and suggest you ask for Joshua on the sales side and Donald on the finance side. Mike Scallan More

My wife and I were treated very rudely. We were passed off to three different salesmen. I set an appointment with Mr. Jeanes and he did not come to work that day. I did not receive a call nor email to can off to three different salesmen. I set an appointment with Mr. Jeanes and he did not come to work that day. I did not receive a call nor email to cancel. We drove two cars that afternoon with Mr. Netters. He was extremely courteous. Very good experience with Mr. Netters. We went back on Saturday and was passed back off the Mr. Jeanes. We drove one car. He then preceeded to tell use we had reached our limit on test driving their cars. We left!! I gave Mr. Netters one more shot on Monday to sell me a car. He pulled out the new invoice of the used car I was looking at. They came down 3500 from new invoice. WOW!! They tried to charge me 800 dollars for the CPO warrenty. Incrediable!! After a trip to his manager, they came down to the internet price. I told him they could do better than that. He said, "If you don't pay sticker, someone else will". I left and and headed to Holmes European in Shreveport Louisiansa. They were AWESOME!!! Saved over 10,000 dollars from Houston North's used price on a brand new E350. I will not buy a car from Houston North Mercedes. I will drive to Shreveport. Johnnie Starr was our saleperson in Shreveport. EXCELLENT!!! More

I have had my car serviced with Jason at this dealers service department 8 times over 6 years. Every time Jason remembers me and takes excellent care of my Mercedes S500. Thanks Jason and the whole team. service department 8 times over 6 years. Every time Jason remembers me and takes excellent care of my Mercedes S500. Thanks Jason and the whole team. You guys are what Mercedes is all about! More

Went to purchase a certified pre owned Mercedes from them and I didn't even haggle on the price they had on their website. I test drove the vehicle and said fine and wanted to proceed to purchase. Now if y'a and I didn't even haggle on the price they had on their website. I test drove the vehicle and said fine and wanted to proceed to purchase. Now if y'all don't know, when you purchase a certified per owned vehicle from the dealer, it comes with an extended warranty of 1 year and 100,000 miles beyond the manufactures warranty. When we went to do the paperwork, they tried to charge me an extra $750 for the certified per owned warranty!? I said what the heck was this? They said they were selling the car at a lost already so they had to charge the extra $750 for the warranty even though on their website, the price they had was included?!? xxx! I told him no way out of principle and $750 extra was not that much in relevance to the price of the Mercedes but I wasn't going to pay it. He told me the managers wouldn't budge so I walked. How the heck do you advertise on your website a price for a car and then try to charge extra when you go try to buy it for that exact price? Once again, I was willing to buy the car at advertised price and no haggling. Update. Talked to Mercedes sugar land and greenway and both of those dealership comes with the extended warranty for their certified pre owned but north location does not. Very deceptive of Mercedes north Houston! More

Great Service, great buying Experience Really a few words to reflect how well the experience went. Great Service from Louis Weibel, everything was very clear from the very beginning, the transaction to words to reflect how well the experience went. Great Service from Louis Weibel, everything was very clear from the very beginning, the transaction took a short time. I've bought a new ML350 and is great. More