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Mercedes-Benz of Houston North
Houston, TX
732 Reviews
Mercedes-Benz of Houston North is the premier destination for all things Mercedes-Benz in the north Houston area. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 732 reviews
May 14, 2021
ANYONE THINKING OF ORDERING A NEW MB FROM THIS DEALER ANYONE THINKING OF ORDERING A NEW MB FROM THIS DEALER READ FIRST: I went to the dealership to look at a vehicle and they were selling it above stic ANYONE THINKING OF ORDERING A NEW MB FROM THIS DEALER READ FIRST: I went to the dealership to look at a vehicle and they were selling it above sticker because it’s a popular car which I understand if I want it right now I have to pay a premium. The dealership and salesman Alphonso Carrillo told me the only way you can purchase this car at sticker is you have to order it from MB but it can take 12-18 months. Fine, fast forward 18 months and my vehicle gets here. In the interim I’ve received multiple emails with the purchase price and updates, etc AT STICKER. I show up to pick up my car and lo and behold the salesman says there is a 20000 “market adjustment fee” on the vehicle. What??? I didn’t buy the one 18 months ago when I could have bc I didn’t want to pay the fee and now you want to charge me for it anyway? The salesman said sorry I know we told you there would not be a fee but we are going to charge it anyway because we are lying, greedy, xxxx of a dealership. Basically after waiting 18 months you can either pay the 20000 for the car you spent hours specking, paying a deposit, and ordering and the only reason the dealership got the vehicle was because of your order, or I can get lost. The general manager Ivan said if you don’t want the car and pay the 20k I will sell it in hours for 30k or more. So of course I walked away. But here’s the kicker, I said well at least you can give me a ride home since I was planning on driving this car home. And the GM of a MB autonation dealer said, why should we you don’t have uber? This is the way they treat their customers. This is the level of integrity of this dealership. If anyone is ever considering ordering a MB please reconsider using MB Houston north as they will not honor their word and once your car gets there they will add all these fees to the car just because they know you have already vested a lot of time and energy into the ordering process and waited patiently and most people will just pay it because they don’t want to wait again. But as a matter of principle don’t let these people get away with it. Honesty and integrity should still matter. More
by djquix
Employees Worked With
Alphonso carillon, Ivan-GM
April 28, 2021
I prefer not to get into details of my transactions with this so called “Houston North Mercedes Benz” outfit, but the entire Auto Nation should be forced out of Automotive business all together. this so called “Houston North Mercedes Benz” outfit, but the entire Auto Nation should be forced out of Automotive business all together. More
by Huseyinbabaturk
Employees Worked With
Who cares all are the same.
April 22, 2021
FIVE STARS!!!!!! BEST CAR BUYING EXPERIENCE EVER!!! Kelvin was absolutely amazing! Incredible customer service! I live in Florida and Kelvin facetimed me to show me the vehicle and walk EVER!!! Kelvin was absolutely amazing! Incredible customer service! I live in Florida and Kelvin facetimed me to show me the vehicle and walk me though all of the features. Hands down the best car buying experience I have ever had...and considering it was all virtual is even more of an accomplishment! Who knew buying a car could be so easy and enjoyable?! Thank you Kelvin for me beautiful, new car and for giving me Five Star service! This level of service is what you expect from Mercedes! Thank you Kelvin! More
by jennjones2016
Employees Worked With
Kelvin
April 11, 2021
My nightmare began on September 14, 2020, when I purchased a 2019 Mercedes A220 with less than 1,400 miles on the odometer from MB-Houston North, (my first mistake) with a Certified check for around purchased a 2019 Mercedes A220 with less than 1,400 miles on the odometer from MB-Houston North, (my first mistake) with a Certified check for around $35,000 (my second big mistake), and I did so based upon their verbal and print representations of the vehicle, (my third huge mistake). It was to be delivered to my home in Shreveport upon payment. After a couple of days, no car, and numerous calls to my salesman, Gordon Barnes, he finally got back to me, spewing the stereotypical car salesman sandbag BS excuses. When it did finally arrive a full week later on the evening on September 21, I quickly discovered that the car came not only with just one key, but the sun roof would not function properly and the engine idled roughly – a condition that seemed to be worsening. Mind you, making matters worse, (something that I thought not possible), while I was cleaning out the McDonald’s trash the MB-Houston North “detail crew” had left in the passenger door panels, I reached into the glove box and discovered that the pages of the Owner’s Manual were glued together from water damage, covered in black mold and mildew. A brick. A door stop. As one might imagine, my heart plummeted...right along with the value of the car. I immediately notified Gordon Barnes and the GM Ivan Krunic voicing my concerns, along with a photo of the offending manual and a screen pic of their ad, requesting my money be returned, invoking their own advertisement verbatim stating : “If for some reason you’re not happy with the price or anything else for that matter, you have five days or 250 miles to bring it back for a full refund. Just ask”. (Curiously enough and shortly thereafter, the parent company, AutoNation, pulled that particular ad format nationally when this came to their attention.) Regardless, I easily fell within that range, citing the ads criteria. And I asked. And asked again and then again. I was met with only with complete and total silence. Calls, emails, voicemails, etc. all unreturned. As one might imagine, It was at this point I became quite alarmed and immediately enlisted experienced legal counsel with litigation experience. Shortly thereafter, suit was filed under Cause #2020-79313 in Harris County, TX. In the course of doing due diligence in the suit, the car was then towed to MB-Shreveport for an independent and exhaustive inspection and appraisal. They reported the mold, mildew, a non-functioning sun-roof that also leaks, rough idling, and it needs new rotors front and rear as the existing ones are water warped. Lest I forget, it also needed a new battery and windshield wipers. All for a car with only 1,339 miles on it. Even worse, the MB-SHV appraisal value came in at $17,000. About half what we paid for it. They advised me that the car would never be put on their lot and would be sent to auction where it would promptly be sold at salvage value and cannibalized for parts most likely. The rest is all yet further downhill. They will slow-walk everything and they’re darn good at it too. They even gaslighted me, ludicrously asserting at one point that I was the one that had damaged the car. Mind you, I wish I had. It’s fully insured and filing a claim would have been one helluva lot easier and a great deal cheaper than dealing with this pack of jackals. So there you have it. First they lie to you. Next they steal your money. Then they ghost you. And if you haven’t given up by then, you are forced to sue them. At which point they gaslight and slander you. Then it’s rinse and repeat for the next poor sap that comes along wanting to purchase one of their rolling stock of Petri dishes. That folks, is how the “Just Ask” guarantee works. This behavior is the standard corporate culture of AutoNation in Florida, the parent company of MB-HN, who own dealerships throughout the country. So be warned, as this is a cautionary tale. You can get screwed just as easily in Phoenix as you can Houston if AutoNation owns the dealership. As it stands now, all these months later, MB-Houston North/Autonation continues to sandbag my attorney and continues to peddle their salvaged inventory, and all the while their lawyers do their dances. As for my wife and myself, we’re stuck with a fully insured pile of environmentally toxic junk; safely billeted in my garage, with the same tank of gas it was shipped with seven months ago...a daily reminder of my stupidity and the pure and utter grief these people have put us through. If you have read this far I thank you. And If you are contemplating purchasing a vehicle from these people: I strongly urge you to reconsider. More
by johnbweston
Employees Worked With
Gordo Barnes (Sales), Ivan Krunic (GM)
April 08, 2021
On Oct. 28, 2019, I purchased a 2018 MB C300C4 from Mercedes Benz of Houston North. The F&I Mgr. Ali Akhavan sold me on the MB Prepaid maintenance ($1850) and the CPO Extended Ltd. Warranty ($2700), st Mercedes Benz of Houston North. The F&I Mgr. Ali Akhavan sold me on the MB Prepaid maintenance ($1850) and the CPO Extended Ltd. Warranty ($2700), stating that both were refundable if I decided to cancel them in the future. On Feb 1, I called the dealership 5 times to cancel the warranties and was unable to reach anyone. I left messages for an F&I Mgr. and the GM Ivan Krunic that I was selling the vehicle and wanted to cancel the warranties. No one returned my calls. I called again on Feb.2 to cancel the warranties, was unable to reach anyone and left messages. It has now been 65 DAYS since I contacted the dealership to cancel the warranty coverages that were never used, and they still can’t seem to send me my money back … ?! More
by sbrown1033
Employees Worked With
Kelvin Mitchell
March 27, 2021
Terrible service. They charged $1954 for what is called Service B which includes some fluid oil and filter changes on a 2014 GL350 Blue tech. Contrary to their written report they did not fill DEF Adblue. Service B which includes some fluid oil and filter changes on a 2014 GL350 Blue tech. Contrary to their written report they did not fill DEF Adblue. When vehicle came home we added 2 gal DEF which wasn’t enough to fill it and needed much more. Reading all reviews I see why they are rated 2.7 compared to 4.8 for Mercedes if woodlands. They don’t answer calls or e mails. More
by hhb
Employees Worked With
Don’t know
March 23, 2021
Day 17 of my 2021 AMG GLS63 in service and nobody can figure it out. Also, the 3rd time my car has been serviced in the two months I’ve owned it. figure it out. Also, the 3rd time my car has been serviced in the two months I’ve owned it. More
by Roya
Employees Worked With
Edward Luka Jason Darell
February 12, 2021
The worst service department I have every dealt with. They caused more damage to my car than what it had before I took it to get serviced. I really feel as if they are messing up perfectly good parts on They caused more damage to my car than what it had before I took it to get serviced. I really feel as if they are messing up perfectly good parts on your to force you to continue to go back to them and spend money. I didn't not expect thus type of behavior and treatment from a premium service department. The Director had me waiting on him for approximately 2.5 hours and advises me when he finally returned that he i showed up on his long lunch day. I requested to speak with the GM the receptionist told me they had no idea who that was and the Director of service was the highest person I could speak with. I researched and found the GM information, which I have reached out to several times, with no resolve or response. You can't expect the staff to treat the consumer any better than the executive leader does. They have blaintent disregard for consumers time and money. Buyer be warned, it's all about the money with these guys and they will do anything to get it, even. If that means miss diagnosis of your car so they can force you to come back for more repairs! They can not be trusted to do their fiduciary duties for their customers. Everyone was horrible except Ray, he tried to make thing right but his authority only goes so far! More
by Sunshinetheboss
Employees Worked With
Celest, Darrell, Ray, Jason, and cashiers,
October 02, 2020
I have had a lease for almost a year and now I find out that the car had an accident, they never informed me of this and I have called everyone and I have not received a response, I hope I do not receive t that the car had an accident, they never informed me of this and I have called everyone and I have not received a response, I hope I do not receive the same answers, what is written in all the complaints I do not want a crashed car, and I will go through steps making complaints and then proceeding legally with a lawsuit to the concessionaire More
by Yunior
Employees Worked With
Guevara
