Mercedes-Benz of Houston North

We’ve been buying our transportation needs from Mercedes Benz North for at least 40 years and I suppose that we will purchase at least one more. Benz North for at least 40 years and I suppose that we will purchase at least one more. More

Well taken care of from start to finish! Very happy! More

Absolute horrible experience. I bought and paid for a car. Went the next day to pick it up only to be told it was sold to someone else. Nobody seemed to care. If you not there to buy an expensive Mercede car. Went the next day to pick it up only to be told it was sold to someone else. Nobody seemed to care. If you not there to buy an expensive Mercedes they do not care about your Business More

ANYONE THINKING OF ORDERING A NEW MB FROM THIS DEALER ANYONE THINKING OF ORDERING A NEW MB FROM THIS DEALER READ FIRST: I went to the dealership to look at a vehicle and they were selling it above stic ANYONE THINKING OF ORDERING A NEW MB FROM THIS DEALER READ FIRST: I went to the dealership to look at a vehicle and they were selling it above sticker because it’s a popular car which I understand if I want it right now I have to pay a premium. The dealership and salesman Alphonso Carrillo told me the only way you can purchase this car at sticker is you have to order it from MB but it can take 12-18 months. Fine, fast forward 18 months and my vehicle gets here. In the interim I’ve received multiple emails with the purchase price and updates, etc AT STICKER. I show up to pick up my car and lo and behold the salesman says there is a 20000 “market adjustment fee” on the vehicle. What??? I didn’t buy the one 18 months ago when I could have bc I didn’t want to pay the fee and now you want to charge me for it anyway? The salesman said sorry I know we told you there would not be a fee but we are going to charge it anyway because we are lying, greedy, xxxx of a dealership. Basically after waiting 18 months you can either pay the 20000 for the car you spent hours specking, paying a deposit, and ordering and the only reason the dealership got the vehicle was because of your order, or I can get lost. The general manager Ivan said if you don’t want the car and pay the 20k I will sell it in hours for 30k or more. So of course I walked away. But here’s the kicker, I said well at least you can give me a ride home since I was planning on driving this car home. And the GM of a MB autonation dealer said, why should we you don’t have uber? This is the way they treat their customers. This is the level of integrity of this dealership. If anyone is ever considering ordering a MB please reconsider using MB Houston north as they will not honor their word and once your car gets there they will add all these fees to the car just because they know you have already vested a lot of time and energy into the ordering process and waited patiently and most people will just pay it because they don’t want to wait again. But as a matter of principle don’t let these people get away with it. Honesty and integrity should still matter. More

I prefer not to get into details of my transactions with this so called “Houston North Mercedes Benz” outfit, but the entire Auto Nation should be forced out of Automotive business all together. this so called “Houston North Mercedes Benz” outfit, but the entire Auto Nation should be forced out of Automotive business all together. More