Mercedes-Benz of Houston North

I recently purchased a certified 2020 GLE with 12,000 miles from the mercedes benz of north houston. To say it was a terrible experience is an understatement. I made an appointment to sign papers and mad miles from the mercedes benz of north houston. To say it was a terrible experience is an understatement. I made an appointment to sign papers and made it very clear that my husband had limited time but we were still at the dealership for 3 hours waiting with our kids. Before I even got home, I opened the sunroof and a piece of rubber fell and landed on my head. The sunroof had crumpled rubber stuck all over in the track and wouldn't close. I called the dealership and was told I could bring it in to have it fixed. That evening while reviewing my loan documents, I saw that the finance woman had added a warranty package I specifically said I didn't want. When I called to ask about this and my sunroof, I had a hard time getting any communication at all. I spoke with the sales woman and she said she would have finance call me and figure out the mistake. When Jackie finally did call me, after two days and an email to the general manager (to which he never responded) she told me that the theft package was part of the extended warranty package. When I told her that I knew that it wasn't, she told me that they like their customers to have the theft package anyway. ARE YOU JOKING!? She told me she would redo my loan papers and take off the things she had included without my permission. I was told to come in and they had to part to fix my sunroof and I would quickly sign the papers. Well I spent two hours, with my kids, at the dealership before I signed the new papers, and they didn't have the part to fix my sunroof. They did however leave a giant stain on the interior ceiling when they looked at it. When I finally saw the finance manager, he told me had gotten to sleep in that day and had just gotten there. So glad I came in two hours early. I was then told I would receive the parts for my sunroof in the mail and could just install them myself. Four days later, a coolant light came on and a breakdown detected warning on my dash. Ive now take to my car to a different dealership who is completely horrified by my experience and says that the Auxiliary fan in my car probably needs replaced along with a host of other issues. The service manager could not believe that they said they would mail the parts for my sunroof and immediately noticed the giant stain they left. I'm supposed to be driving to see my dying grandfather in a few days but they don't know if my vehicle will be ready or safe to drive. DO NOT GO TO NORTH HOUSTON MERCEDES. GO ANYWHERE ELSE! I guess because of the used car shortage even high end dealerships are treating customers like they went to Bob's used car lot. More

Carlos is the best service tech in the business . He is thoroughly professional. And a great professional in the business! Trust Carlos to take great care of your car and all things Mercedes Benz!!!!! thoroughly professional. And a great professional in the business! Trust Carlos to take great care of your car and all things Mercedes Benz!!!!! More

What I like about this dealership is Customer Service Rep. Isaiah Martinez going over my vehicle service maintenance record to make sure all service required is up to date. He is very courteous, friendly Rep. Isaiah Martinez going over my vehicle service maintenance record to make sure all service required is up to date. He is very courteous, friendly and very professional. Isaiah makes sure that my vehicle does not have any unknown future breakdowns. More

Very professional and personable staff. Very good experience. Vehicle was as stated online and best price was honored. Financing experience was very efficient. Staff stayed late to accommodate my wor experience. Vehicle was as stated online and best price was honored. Financing experience was very efficient. Staff stayed late to accommodate my work schedule. More

My service visit went very well. I was in and out in less than 30 minutes. The team was courteous, professional and efficient. My loaner car was ready to go. Thank you for such a warm experience. than 30 minutes. The team was courteous, professional and efficient. My loaner car was ready to go. Thank you for such a warm experience. More

Jaja is absolutely the best! His customer care & service are top notch. This is the second vehicle I have purchased from him; he delivers professionalism, care, & listens to my wants & needs. Thank you so m are top notch. This is the second vehicle I have purchased from him; he delivers professionalism, care, & listens to my wants & needs. Thank you so much Jaja! More