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Mercedes-Benz of Houston North
Houston, TX
730 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 730 reviews
August 04, 2021
Service is great. Isaiah Martinez is best service adviser I have had. Don’t lose him. The dealership and salesmen are like a used car dealer. Bad experience will not use again I have had. Don’t lose him. The dealership and salesmen are like a used car dealer. Bad experience will not use again More
by Mike Benton
Employees Worked With
Isaiah Martinez
August 03, 2021
Dalibor Vojvodic was wonderful. I came from Florida and he was impeccable. He was professional and very caring. Highly recommending Dali when buying your next car. he was impeccable. He was professional and very caring. Highly recommending Dali when buying your next car. More
by thuy6514
Employees Worked With
Dalibor Vojvodic
August 03, 2021
Great customer service with knowledgeable service advisors. The service advisor walked me through what needed to be done and kept me abreast of my vehicle progress. advisors. The service advisor walked me through what needed to be done and kept me abreast of my vehicle progress. More
by olan.akala
Employees Worked With
Chris, Montoya
August 02, 2021
I’ve been a customer of Mercedes Benz of Houston North for the past 9 years. Every body’s been always courteous, professional and very helpful. Both service and sales departments. for the past 9 years. Every body’s been always courteous, professional and very helpful. Both service and sales departments. More
by Tori
Employees Worked With
Ben
August 02, 2021
My advisor Ahmed is always friendly and professional. He listens to all of my concerns and always addresses them. Ahmed and his coworkers are fantastic!! listens to all of my concerns and always addresses them. Ahmed and his coworkers are fantastic!! More
by Thelma
Employees Worked With
Ahmed
July 30, 2021
Excellent !! Very happy with my service for past 14 years. Always satisfied with the complete work. Staff at service department are very friendly and knowledgeable. years. Always satisfied with the complete work. Staff at service department are very friendly and knowledgeable. More
by sp_johal@yahoo.com
Employees Worked With
Chris Montoya
July 30, 2021
Service is excellent, advisor very polite, did not have to wait more than what it needed to be which is supposed to be between 2 to 3 hours. to wait more than what it needed to be which is supposed to be between 2 to 3 hours. More
by fridayremax2006
Employees Worked With
Natalie percina
July 29, 2021
Amazing dealership and staff! Bought my first car there in 1999 and don’t want to do business anywhere else!! I can’t say enough good things about them!! Love them!! in 1999 and don’t want to do business anywhere else!! I can’t say enough good things about them!! Love them!! More
by joann.bryant
Employees Worked With
Jason Fleeks
July 29, 2021
I recently purchased a certified 2020 GLE with 12,000 miles from the mercedes benz of north houston. To say it was a terrible experience is an understatement. I made an appointment to sign papers and mad miles from the mercedes benz of north houston. To say it was a terrible experience is an understatement. I made an appointment to sign papers and made it very clear that my husband had limited time but we were still at the dealership for 3 hours waiting with our kids. Before I even got home, I opened the sunroof and a piece of rubber fell and landed on my head. The sunroof had crumpled rubber stuck all over in the track and wouldn't close. I called the dealership and was told I could bring it in to have it fixed. That evening while reviewing my loan documents, I saw that the finance woman had added a warranty package I specifically said I didn't want. When I called to ask about this and my sunroof, I had a hard time getting any communication at all. I spoke with the sales woman and she said she would have finance call me and figure out the mistake. When Jackie finally did call me, after two days and an email to the general manager (to which he never responded) she told me that the theft package was part of the extended warranty package. When I told her that I knew that it wasn't, she told me that they like their customers to have the theft package anyway. ARE YOU JOKING!? She told me she would redo my loan papers and take off the things she had included without my permission. I was told to come in and they had to part to fix my sunroof and I would quickly sign the papers. Well I spent two hours, with my kids, at the dealership before I signed the new papers, and they didn't have the part to fix my sunroof. They did however leave a giant stain on the interior ceiling when they looked at it. When I finally saw the finance manager, he told me had gotten to sleep in that day and had just gotten there. So glad I came in two hours early. I was then told I would receive the parts for my sunroof in the mail and could just install them myself. Four days later, a coolant light came on and a breakdown detected warning on my dash. Ive now take to my car to a different dealership who is completely horrified by my experience and says that the Auxiliary fan in my car probably needs replaced along with a host of other issues. The service manager could not believe that they said they would mail the parts for my sunroof and immediately noticed the giant stain they left. I'm supposed to be driving to see my dying grandfather in a few days but they don't know if my vehicle will be ready or safe to drive. DO NOT GO TO NORTH HOUSTON MERCEDES. GO ANYWHERE ELSE! I guess because of the used car shortage even high end dealerships are treating customers like they went to Bob's used car lot. More
by josephine
Employees Worked With
Jackie and Nicole
