Mercedes-Benz of Houston North

Staff exhibit exceptional customer service skills. I felt they took their time in listening to my concerns and questions about my car maintenance. they took their time in listening to my concerns and questions about my car maintenance. More

This is the 2nd auto we have purchased from Mercedes Benz Houston of North. Each time has been a great experience from start to finish. Houston of North. Each time has been a great experience from start to finish. More

Natalia had great customer service. The cost was covered under the current warranty. done done done done done done done done done done done done under the current warranty. done done done done done done done done done done done done More

Not as customer and service oriented as other luxury model dealerships I've dealt with in the past. Recommended only because it's my first MB dealership. model dealerships I've dealt with in the past. Recommended only because it's my first MB dealership. More

AS always, my service advisor Natalie Pecina is the best. She provided great professional service from scheduling, loaner car and delivering. It was quick and seamless. She provided great professional service from scheduling, loaner car and delivering. It was quick and seamless. More

Dali was great and got a card I needed quickly. More

I needed to have my car aligned. Mr. Ray (service manager) was very professional and helped me to get my car serviced in a timely manner. They ran a multi-point inspection and changed the windshield manager) was very professional and helped me to get my car serviced in a timely manner. They ran a multi-point inspection and changed the windshield wipers. The service advisor Mr. Ahmed Hamed, was also professional and kept me informed throughout the process. Thanks! More

Well organized service department. Professional and courteous staff. Clean, comfortable waiting area.. The only reason they didn’t earn five stars was because they are so expensive. courteous staff. Clean, comfortable waiting area.. The only reason they didn’t earn five stars was because they are so expensive. More

Took my car in for the 90k service check up. It’s quite extensive and costly but needed. They did a very good job. My service advisor was courteous, efficient and kept me apprised of any issues they enco extensive and costly but needed. They did a very good job. My service advisor was courteous, efficient and kept me apprised of any issues they encountered. This dealership knows how to take care of their customers. More

The lifetime battery failed and the car would not start. Car was delivered to the dealer by roadside assistance and battery was replaced and other systems checked out so vehicle restored to operable status Car was delivered to the dealer by roadside assistance and battery was replaced and other systems checked out so vehicle restored to operable status with only minor inconveniences. More