Mercedes-Benz of Houston North

None of my concerns were addressed and I’m wondering if a service was performed on my car at all. I heard something in the suspension when I dropped my car off and I still hear it today. There was also a rat service was performed on my car at all. I heard something in the suspension when I dropped my car off and I still hear it today. There was also a rattle sound in the sunroof that is still happening today. The car was not cleaned on the outside nor on the inside. When I arrived it was difficult for the service members to locate my vehicle. Just an overall bad experience. More

Needed to have a tire repaired was able to have it fixed with in two hours . This location offers great work I would not take my car to any other place after the great service I received at this location . with in two hours . This location offers great work I would not take my car to any other place after the great service I received at this location . More

The warning message came on and we called our service advisor Stephen Davis. Mr. Davis said bring it right in and we'll take care of it while we waited. Our service advisor, Stephen Davis, is and has alw advisor Stephen Davis. Mr. Davis said bring it right in and we'll take care of it while we waited. Our service advisor, Stephen Davis, is and has always been a total professional and very honest and courteous. He always makes us feel like family. We always feel welcomed at Mercedes North. More

I went here to get help with my radio. I was greeted with negativity and rudeness. This came from the manager of all people. I was told “you buy an apple product from apple” as an example of why I shouldn’t negativity and rudeness. This came from the manager of all people. I was told “you buy an apple product from apple” as an example of why I shouldn’t have purchased my car from another dealer. They refused to help me. I went to Mercedes in the Woodlands who helped me right away and resolved my issue in under 15 minutes. Stay away from the Spring store. They are nasty and don’t care how they treat people. I can’t believe this is how Mercedes is being represented. More

Professional, courteous, customer oriented, high quality work and timely. Only downside was cost! work and timely. Only downside was cost! More

The customer services at Mercedes Benz Houston was impressive. The level of care their representative took to ensure i was a happy customer was amazing. I wouldn’t go anywhere else to purchase a vehic impressive. The level of care their representative took to ensure i was a happy customer was amazing. I wouldn’t go anywhere else to purchase a vehicle. More

Very professional good customer services very clean good atención the customer we feel with in family we recommend with my family and friends and coworkers atención the customer we feel with in family we recommend with my family and friends and coworkers More

My Service Advisor, Steve Davis, is excellent. He kept me apprised of all details regarding both cars in for service. He is the best Service Advisor I have ever worked with. apprised of all details regarding both cars in for service. He is the best Service Advisor I have ever worked with. More

Great customer service in the Service Department. Jason was AWESOME! was AWESOME! More

Once again, Marko Milosevic not only helped us find the perfect car, but was very thorough in showing us the differences in this car versus our 2018 GLC 300 and how to operate them. We had an appointment perfect car, but was very thorough in showing us the differences in this car versus our 2018 GLC 300 and how to operate them. We had an appointment with him and he was available as soon as we arrived at the dealership. This is the 6th or 7th Mercedes we have purchased from this dealership and have always been treated with the professional courtesy one would expect from a luxury dealership. Although not involved with the purchase of this vehicle Carlos Trevino, our service advisor for most of our autos for many years is one of the primary reasons we continue to use this dealership rather than the one closer to our home, so I have added him as one of the employees we worked with. More