Mercedes-Benz of Houston North

The staff are very attentive and supportive. They are very knowledgable and take time to educate the client about the issues related to the visit and possible solutions along with offering transportation very knowledgable and take time to educate the client about the issues related to the visit and possible solutions along with offering transportation and timely updates. More

The most pleasant car shopping experience ever fro beginning to end. Super team effort, car shopping at it’s best. beginning to end. Super team effort, car shopping at it’s best. More

I brought my car in for repair on the steering lock. I kept having intermittent problems with the steering wheel locking up. They initially couldn't reproduce the issue so they kept the car a few extra da kept having intermittent problems with the steering wheel locking up. They initially couldn't reproduce the issue so they kept the car a few extra days. They were eventually able to get it to do it and confirm the issue was the steering lock. When I got my car back, the menu button and phone controls had stopped working on the steering wheel. I called that evening as I was leaving (I was one of the last people of the night) to let them know that the steering wheel controls were no longer working. I brought the car back the following day and waited to find out what was wrong. When they called me back, they said I would be responsible for the repair. I became upset and wanted to know why I would be responsible since when I gave it to them, it worked and now it doesn't. The steering lock was already $1300 and now they want an additional $600 to fix something that worked when I brought it in. I asked to talk to the manager and my service rep said he would try to get them to call me back. I heard nothing from them but they had some other person call and start trying to justify why I was going to pay. They told me everything from they had their best technician that had done the repair (I told him I didn't care) to they would offer to knock off 25% to make the repair which further infuriated me. I showed up at 7:30 am to get my car the following day. If I was going to have to pay, I wasn't going to let the place that broke it do the repair. I knew the managers name was Raymond even though I had yet to talk to him. While I was waiting for my car, I asked another service rep where Ray was. He pointed him out. I went out and asked to talk to him. I asked why it was my responsibility to pay for their mistake. He started to explain that because my car was towed in...I stopped him there and told him it wasn't, I drove it in. I asked him where he got that idea. He just kept on saying he could show me the part, the guy who worked on it was one of their senior techs etc. I was so angry I didn't present myself well. I told him I had already spent $14K with their service department (I brought it to them when I first got it and they did warranty work from Carvana) and they were about to lose a customer and get some pretty bad reviews over a $600 part. About that time my car arrived and I stormed off. I received a call when I got home where he apologized and said he was given the wrong information about it being towed in and they would fix the problem. He said he didn't realize that I had driven it in and that the service tech had told him I had it towed in and then changed his story. I don't believe that. I believe he made an assumption because it was the steering lock. I have to wait for the part to arrive tomorrow. I will allow them to fix what they broke and that's the last time they'll have to deal with me and my business. I really hate that I'm now going to have to drive 30 minutes north when this dealership is 12 minutes from my house but there is no way I will take my car back there. More

Helpful and work well with customer ...I thank God for a place like this good job place like this good job More

Their personnel are always eager to help. I can always count on them. Great Customer experience count on them. Great Customer experience More

The worst customer service you will experience. False promises is their motto. Been waiting two weeks for my license plates and everyone keep saying they will mail them but don't. If you refuse to mail t promises is their motto. Been waiting two weeks for my license plates and everyone keep saying they will mail them but don't. If you refuse to mail the tags, JUST SAY THAT!! More

Ace the “sales manager” clearly has never dealt with a smart woman. I caught him in his lies and neither the GM or sakes rep. will respond to my questions. smart woman. I caught him in his lies and neither the GM or sakes rep. will respond to my questions. More

Terrible experience from the front door to the back door -I will never do business with this dealership again, nor will I recommend it to friends or family -in that case not even strangers - -I will never do business with this dealership again, nor will I recommend it to friends or family -in that case not even strangers - More

Completely satisfied with Mercedes-Benz of Houston North. I have bought my last 2 cars from them and I will use them for my next. I have bought my last 2 cars from them and I will use them for my next. More

I love my service consultant Natalie and the info she provides. The latest was the prepay package. It helped me drastically financially and with peace of mind. I know my car is serviced up to par and I’m provides. The latest was the prepay package. It helped me drastically financially and with peace of mind. I know my car is serviced up to par and I’m safe. It also helps the experience when your customer service is above and beyond exceptional. More