Mercedes-Benz of Houston North

I have been dealing with Mercedes-Benz North and namely Vernon Gatlin for more than 15 years. My experience has always been excellent. Vernon is very professional and friendly, more like family than a c Vernon Gatlin for more than 15 years. My experience has always been excellent. Vernon is very professional and friendly, more like family than a customer. I cannot remember entering the showroom without Ivan Krunic, the General Manager greeting me by name. I look forward to many more years of our friendship. More

I loved the military discount but wasn’t offered a loaner vehicle and had to wait 3 hours for car to be fixed. I did have an appointment at 12pm and didn’t leave until 3:20p vehicle and had to wait 3 hours for car to be fixed. I did have an appointment at 12pm and didn’t leave until 3:20p More

The service was excellent, and Christina Ferri is amazing. My Vehicle was serviced the same day I scheduled my appointment. Thank you amazing. My Vehicle was serviced the same day I scheduled my appointment. Thank you More

Generally good but I was in the dealership more than 3 hours with a 10:00 appointment for a check engine light. Very slow service and spotty updates on progress of repair. Leaking gas cap. hours with a 10:00 appointment for a check engine light. Very slow service and spotty updates on progress of repair. Leaking gas cap. More

The service people that greet you when you drive up deserve a five star rating but it is the service that counts and I give the people that do the service only one star. That is, I paid extra to get t deserve a five star rating but it is the service that counts and I give the people that do the service only one star. That is, I paid extra to get the rims cleaned up and resurfaced and was told it could be done overnight. I left the car on a Thursday and picked it up on Monday. There is nothing wrong with that either; the folks that arrange the loaner, etc and return were very kind and gracious. But when I picked up the car and got out on the hwy to go back to Kingwood the light came on that my tires on the right side were at 27 from right and 42 right rear. So, when I got home I looked closer and saw that the wheels had not even been cleaned either. The interior of the car had not been cleaned at all but I guess they ran it thru a car wash; and then I noticed every cap on the tire stem was missing; every one. More

My service advisor Christina was awesome! She was always in communication with me while my car was being serviced to give me updates. in communication with me while my car was being serviced to give me updates. More

Cristina was very helpful and knowledgeable about my warranty. All employees from when I pulled up were very professional and very kind warranty. All employees from when I pulled up were very professional and very kind More

Great service on my Mercedes S65 AMG! Running like a Champ! They even delivered it. Awesome! Champ! They even delivered it. Awesome! More

Ana was a great help with my car service experience, it went very well for my smart car went very well for my smart car More

The service was great, the person helping me was helpful and friendly and showed great concern, very friendly, I enjoyed my stay, the wait room was nice and clean and friendly and showed great concern, very friendly, I enjoyed my stay, the wait room was nice and clean More