Mercedes-Benz of Houston North

Ben our salesman excellent! Downhill from there. Waited hours for finance. Frank was very efficient knew his job. Waited hours for car to be cleaned. Coordination of activities Downhill from there. Waited hours for finance. Frank was very efficient knew his job. Waited hours for car to be cleaned. Coordination of activities very poor. Facility clean staff friendly. No snacks available there for hours. Again Ben our sales person went out of his way to keep us in the loop. More

Two visits so far and still not sure the issue is resolved. Involves tire pressure loss... came out of nowhere and giving me the blues. First visit I left with the assurance that a range of test did resolved. Involves tire pressure loss... came out of nowhere and giving me the blues. First visit I left with the assurance that a range of test did not discover an issue. Second visit they discovered two nails in the tire and reported replacing it... got up this morning and the tire appears to be 3psi below the level it had when I picked it up Tuesday... Hope it's not more serious but I'm dumbfounded! More

Great service at the service department! Especially from Pablo Rivera. I explained the issue and he was very honest in telling me that it would be take several hours to diagnose and hopefull Especially from Pablo Rivera. I explained the issue and he was very honest in telling me that it would be take several hours to diagnose and hopefully fix the problem. In addition, he immediately checked to see if there were any recalls on the vehicle and there was. Although I made the service appointment online, which there was no option to reserve a loner, he was able to get one for me despite advising me that the loaner fleet was practically depleted. More

Always a pleasant experience. Isiah is the best service representative there is. Very honest and informative. All the staff does a great job. Isiah is the best service representative there is. Very honest and informative. All the staff does a great job. More

Slow-waited 30 min for my service Cashier made mistake but became my issue somehow but became my issue somehow More

Excellent service! ! I love the service here, they are very friendly and always try to be the best. ! I love the service here, they are very friendly and always try to be the best. More

There’s never any rigmarole with this dealership. They takes great care of me when purchasing a new vehicle. They takes great care of me when purchasing a new vehicle. More

Very efficient! The check-in process was very quick and the service man was knowledgeable. The check-in process was very quick and the service man was knowledgeable. More

Best car purchasing experience with Stacey! She truly went out of her way to make it wonderful for us! She truly went out of her way to make it wonderful for us! More

Very friendly people. I traded a 2017 Mercedes E class and got a 2019 E class. I was disappointed that salesman didn’t tell me seats didn’t have massage built in !!! Howev I traded a 2017 Mercedes E class and got a 2019 E class. I was disappointed that salesman didn’t tell me seats didn’t have massage built in !!! However I love the car. Also supposed to set up remote start and never heard from Alec🤷🏼‍♀️. I called and left a voicemail on Thursday and still no return call … I’m not real happy with him !!! More