Mercedes-Benz of Houston North

Jesenia is great. Excellent experience! Kept me informed on the progress of my vehicle. Very attentive. Excellent experience! Kept me informed on the progress of my vehicle. Very attentive. More

This Mercedes dealer has excellent service, since the moment you arrive. They have an excellent waiting area while they work on your car. People are very courteous. moment you arrive. They have an excellent waiting area while they work on your car. People are very courteous. More

car was in good condition on delivery date, salesman was pleasant. thank you for a nice experience pleasant. thank you for a nice experience More

Incompetence all around. Still waiting on my plates after 3 months. They forgot to file the paperwork. Trying to follow up and nobody over there is helpful if you are able Still waiting on my plates after 3 months. They forgot to file the paperwork. Trying to follow up and nobody over there is helpful if you are able to get a human on the phone. Salesman did nothing he promised after the sale. Extremely disappointing experience. More

Nicole was amazing, and made the whole process so easy and kept updating me daily! and kept updating me daily! More

My service manager Isaiah is always on top of his game. Appreciate that he takes care of me as well as he does. Appreciate that he takes care of me as well as he does. More

Is just awesome every time I go for service friendly and they explain everything what’s going on plus they keep you informed about what they doing or going on with the work they explain everything what’s going on plus they keep you informed about what they doing or going on with the work More

Avoid this dealership at all costs. I went in after given a spec sheet on a new vehicle to purchase. Then, I was given a new sheet with about $9,000 in add on costs that were not men I went in after given a spec sheet on a new vehicle to purchase. Then, I was given a new sheet with about $9,000 in add on costs that were not mentioned before. One was a market rate adjustment of $5,000 which they waived. When I met with the finance manager, I was told that the other $4,000 worth of stuff could not be waived. I didn't have time to do the BS song and dance of let me talk to the manager", so I got up and walked out. This is why people hate the car buying experienece More

I have been coming to this dealership for years now. Not only did I purchase my vehicle here, but I also utilize the service department. Isaiah Martinez always does a great job in helping me with my veh Not only did I purchase my vehicle here, but I also utilize the service department. Isaiah Martinez always does a great job in helping me with my vehicle. He even takes me out to the mechanic shop, while my vehicle is being worked on, to show me things to help me better understand the issue. He also is very friendly. Every one in the service department always has great customer service. Also, the area is always clean and they have refreshments while you sit and wait on your vehicle. I always I feel comfortable while I am there. More

From booking a service appt. to leaving the service lot the staff is amazing! I always go with Christina Ferri. She is so reliable and extremely helpful with assisting with featu to leaving the service lot the staff is amazing! I always go with Christina Ferri. She is so reliable and extremely helpful with assisting with features of my vehicle. The follow up calls and reminders she does says alot about how much Mercedes North cares about their customers. More