Mercedes-Benz of Houston North

Carlos is a super service manager who provides helpful information, options, is patient in answering my questions. information, options, is patient in answering my questions. More

At this point I feel like i been giving the run around. I feel like the dealership sold me a wreck car and cover it up. I was told by a sales manager name Ace that it would be taken care of. They actually I feel like the dealership sold me a wreck car and cover it up. I was told by a sales manager name Ace that it would be taken care of. They actually have the email and all to prove it. Go to the dealership to be told to wait to talk to Luka are Max the managers that were there. They pretty much was acting like they had zero clue about it. After being told to wait and then be told that they wasn't coming out at all to talk to me. Haven't had the car 2 months and now the a/c has went out and no a/c here in houston is no good. So on my first review i was told to call and talk to the General Manager to be told that he wouldn't be in until Thursday. Call on thursday as instructed to be told today that he's out for the week. This is no way for anyone who spends good money with a mercedes dealership to be treated as such. At this point i'm a very upset to have bought a car that i thought i would enjoy to not enjoy at all. I won't stop until this matter is resolved. More

Isaiah amazing! Professional and dedicated to customer satisfaction. He focused on our needs and the needs of our serviced vehicle with 100% transparency. Recommende Professional and dedicated to customer satisfaction. He focused on our needs and the needs of our serviced vehicle with 100% transparency. Recommended what is needed and provided sound advice on maintaining our vehicle. I absolutely love this espresso machine! It works so well and the place is family friendly. More

Jaja is very honest and straightforward. He made buying a car the most pleasant experience of its kind. I will be back! He made buying a car the most pleasant experience of its kind. I will be back! More

The dealership was beautiful. The service was also good. The service advisor was courteous and kind. The service was also good. The service advisor was courteous and kind. More

Kind, knowledgeable, service providers, and dealers. Service offers loaner cars to use during scheduled maintenance services. Service offers loaner cars to use during scheduled maintenance services. More

Jennifer Arias and Zach Moreton were both very helpful and communicated very thoroughly through the whole process. I am very satisfied with this dealership! and communicated very thoroughly through the whole process. I am very satisfied with this dealership! More

This is my second lease and I plan on having a standing date every 36-months. Impeccable customer service, immaculate facility, and the most stress-free leasing/buying experience. What I appreciate so much date every 36-months. Impeccable customer service, immaculate facility, and the most stress-free leasing/buying experience. What I appreciate so much is the leasing experience from 2020 was identical to 2022. They have a congruent business practice, and very little attrition. That helps in delivering a consistent product and customer experience. Dale and Ace do everything they can to earn your business, they are not pushy, nor do they pressure. Frank made financing a breeze. As a female going into a car dealership, I have had plenty of bad experiences. Mercedes-Benz of North Houston erased those bad experiences and restored my faith in car dealerships. The Mercedes-Benz product sells itself and you definitely get what you pay for. This is my forever dealership. More

Good communications, Honest about the issue MB is having with my issue. Easy drop off / pick up. with my issue. Easy drop off / pick up. More