Mercedes-Benz of Houston North

Very satisfying with the service, excelent service, attention and the dealership is very interesting if you are looking for a new car attention and the dealership is very interesting if you are looking for a new car More

Friendly and ready to help you find your car. I worked with Xavier Vargas, and I recommend him as your salesperson to go. I worked with Xavier Vargas, and I recommend him as your salesperson to go. More

Customer service can be rude at times which is definitely a turn off. I only go since the location is close a turn off. I only go since the location is close More

Jason Fleeks takes great pride and is very knowledgeable. Exceptional Service here at the service department. Exceptional Service here at the service department. More

I came to the dealership to get my plates and had a review of some features of my car. All went well and I received an update on my vehicle’s features. review of some features of my car. All went well and I received an update on my vehicle’s features. More

Great customer service. Knowledgeable finance manager. Quick and easy car buying process. We would definitely buy from them again! Knowledgeable finance manager. Quick and easy car buying process. We would definitely buy from them again! More

Very good experience from start to finish. Was provided with continuous updates on my car and offered drinks while waiting. Was provided with continuous updates on my car and offered drinks while waiting. More

Easy to schedule service and follow-up with me was excellent. Transportation to-from appointment was on time and seamless excellent. Transportation to-from appointment was on time and seamless More

Mercedes Benz of North Houston was the worst experience I have ever had in purchasing a vehicle. I live an hour and a half away so most of the negotiations were done by text or the phone. My salesperson(Jonn have ever had in purchasing a vehicle. I live an hour and a half away so most of the negotiations were done by text or the phone. My salesperson(Jonny Hoang) texted me a drive out quote 23,833. When I went to my financial institution with the drive out quote, Jonny told me his fingers mistyped the correct amount 24,851. Once that was resolved, I informed Mr. Hoang that I will be there to pick up the car. The dealership had an hour and a half to get everything ready. I took off work, gave them my financial institution information and when I got there nothing was ready and the money could not be wired. They spoke with the loan officer at the bank and had the purchasing order. The loan officer informed them that the money would be there the next day if the car could be taken by the customer since they live away. The manager on duty informed me that because of the dollar amount, I could not take the car. I was getting a 24,000 used car. So against my better judgment and because my son wanted that car, I went back to get the car. Once again I informed them I was on my way thinking paperwork would be ready for me to sign by the time I got there, but no it was not. I waiting almost an hour before I could sign my paperwork. Once done, Mr. Hoang told me I had to come back to get my plates and that they could not mail them to me. I knew that was not correct. Just no compassion for our situation and no customer service. Would not recommend this dealership to anyone. More

Excellent Service by Sales man and Finance Manager. Both of them know what they were doing Both of them know what they were doing More