Mercedes-Benz of Houston North

With no appointment and a flat tire, the service department took care of my issue immediately. Upon arrival, my service representative, Jason, greeted me and started the process immediately. He kept department took care of my issue immediately. Upon arrival, my service representative, Jason, greeted me and started the process immediately. He kept me informed throughout the repair. Upon completion, my tire was replaced, my car cleaned, and big "Thank You" from the Mercedes Team. More

I purchased a vehicle June 24th from them and they registered my vehicle to someone else vehicle.. I've been calling and was told everything is being taken care of. I still haven't received my license registered my vehicle to someone else vehicle.. I've been calling and was told everything is being taken care of. I still haven't received my license plates nor tags..That other vehicle is running through the Ez-tag and all of those invoices are coming to me..This has been a headache. I will not purchase another vehicle from them again. More

Polite and very customer-service minded. When I purchased the car, I had a great buying experience. When I purchased the car, I had a great buying experience. More

Good dealership to work with if you get the right service writer. Ana is great! writer. Ana is great! More

Dale was an excellent sale person he took his time to help me find the car I needed and liked. The finance team is very professional and explained details on my contract and all the signatures required. help me find the car I needed and liked. The finance team is very professional and explained details on my contract and all the signatures required. More

Ana is a very kind, caring,knowledgeable, reliable and very patient hard-worker. We appreciate her kind assistance very patient hard-worker. We appreciate her kind assistance More

I was glad that I was in good hands very happy good job thank you thank you More

The service advisor was very professional and the service was great I will continue to have a vehicle service here was great I will continue to have a vehicle service here More

My car wasn’t completed correctly on my first visit or the second visit. I had oil stain in the inside of my door panel. I had to bring my car back on a third time to finally get the problem solved. My c the second visit. I had oil stain in the inside of my door panel. I had to bring my car back on a third time to finally get the problem solved. My car was in the service department for a long time and I wasn’t able to enjoy my new car. I’m very disappointed and unhappy! More

Alec was absolutely amazing! He was very patient and knowledgeable about BOTH cars we purchased. He’s our go-to Mercedes guy and so is the Houston North dealership. He was very patient and knowledgeable about BOTH cars we purchased. He’s our go-to Mercedes guy and so is the Houston North dealership. More