Mercedes-Benz of Houston North

The dealership provides excellent service however, the representatives sometimes do not. I was not pleased with my encounter with the representatives this visit. representatives sometimes do not. I was not pleased with my encounter with the representatives this visit. More

As always I have a wonderful experience with Jason Fleeks. He provides excellent customer service skills and professionalism. I'm always informed on the priorities of what is needed and what can wait Fleeks. He provides excellent customer service skills and professionalism. I'm always informed on the priorities of what is needed and what can wait. Courtesies is a top priority and that's a given for Mr. Fleeks. More

The service manager, Carlos Trevino was wonderful. The waiting room was very nice. My car was done on time. I love that it was vacuumed and washed. I would always go to the dealer for service. The waiting room was very nice. My car was done on time. I love that it was vacuumed and washed. I would always go to the dealer for service. More

Great Service, by every staff member. I was greeted and provided me with a loaner until my car was ready. I was greeted and provided me with a loaner until my car was ready. More

Appreciate the level of service and support provided. Sales process was completed within 2 days. Sales process was completed within 2 days. More

I had a complex problem with my engine starting the service manager went thru extra channels to come up with a solution service manager went thru extra channels to come up with a solution More

I made an appointment to have my Sprinter cruise control repaired. They also performed a couple of recalls. Only problem I encountered was the excessive wait time for my vehicle to be bought up. repaired. They also performed a couple of recalls. Only problem I encountered was the excessive wait time for my vehicle to be bought up. More

The Agent was very professional and helpful. Everyone was very friendly. The dealership was clean and neat. Everyone was very friendly. The dealership was clean and neat. More

Someone broke my seat during a visit there and they are not taking responsibility for the damages they caused. They returned my car with the seats in a downward position, that's not acceptable and then ca not taking responsibility for the damages they caused. They returned my car with the seats in a downward position, that's not acceptable and then called me a liar by saying I brought my car in with the seats down and already broken. My seats worked perfectly fine before this visit. First it was lugs nuts, they were the only shop working on my tires and they striped them all. I had to replace all 20 lug nuts, the mechanic over torque them. Then the manager told me, I coluld receive a complementary detail because the last mechanic spilled oil all over my engine during an oil change and they are not honoring that. The service prices are not cheap for the quality of work I'm receiving. More

I left my vehicle in response to a recall. They found $2058.47 worth of additional service needs that included, but was not limited to, rounded for simplicity, $40 wiper blades, $14 oil filter They found $2058.47 worth of additional service needs that included, but was not limited to, rounded for simplicity, $40 wiper blades, $14 oil filter, $310 "body and interior repairs," $196 fuel filter, $48 brake fluid, $190 rotate and balance tires, $325 alignment, $60 misc, representing about half the additional cost related to the "recall." Labor was itemized in several places for a total, best I could figure, of $1509. Hope I can go a while before I get another "recall." More