Mercedes-Benz of Houston North

I have a bad customer service experience, try to get the windshield replace on hold for 1 hour, spoke to Melany, Christina, they transfer the phone back and forth, and place me on hold....and they act unpro windshield replace on hold for 1 hour, spoke to Melany, Christina, they transfer the phone back and forth, and place me on hold....and they act unprofessional, not helping the customer at all. Christina texted me Ana's name and she stated that Ana was my advisor before so Ana will have to call me back and no one call me. Next day, I called again and Melany told me that I have to wait 2 weeks just to see the advisor, I Just need to replace the windshield, and to be honest, I don't care who is advisor, as long as they repair my car. I am very disappointed with their service. They're not qualify to work as Mercedes dealer at all. You really need to fix this matter More

Very professional, explained the issue in great detail, and got it fixed Thank you, Nestor! and got it fixed Thank you, Nestor! More

everything was completed with exceptional standards they are consistent in their quality of service and correspondence are consistent in their quality of service and correspondence More

Work performed excellent. Speed of work slow. Communication with dealership can be improved. Call center not very helpful when operators don’t have direct access to service ad Speed of work slow. Communication with dealership can be improved. Call center not very helpful when operators don’t have direct access to service advisor. More

Service was good and car was cleaned very well whe I got it back from dealers it back from dealers More

Thank you Stacey for kindness and excellent sales service. This dealership has an incredible range of vehicles and treats you with respect. She was very knowledgeable of the brand and as a customer service. This dealership has an incredible range of vehicles and treats you with respect. She was very knowledgeable of the brand and as a customer I felt honored. If you are looking to purchase a new car, visit Stacey!! More

My experience this time was much better than my last time, very cordial. The only problem that I have noticed since the install of the auxiliary battery is the ECO function does not work. From what I time, very cordial. The only problem that I have noticed since the install of the auxiliary battery is the ECO function does not work. From what I understand, the ECO function should have been restored upon replacing the battery. More

Always gives the best service and excellent team. Always keep me informed if there’s any other issue or letting me know what’s going on with my vehicle. Always keep me informed if there’s any other issue or letting me know what’s going on with my vehicle. More

Carlos has always been helpful and friendly when we have needed any service on our vehicles. needed any service on our vehicles. More

The dealership provides excellent service however, the representatives sometimes do not. I was not pleased with my encounter with the representatives this visit. representatives sometimes do not. I was not pleased with my encounter with the representatives this visit. More