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Mercedes-Benz of Houston North
Houston, TX
731 Reviews
Mercedes-Benz of Houston North is the premier destination for all things Mercedes-Benz in the north Houston area. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 731 reviews
October 01, 2022
I have a bad customer service experience, try to get the windshield replace on hold for 1 hour, spoke to Melany, Christina, they transfer the phone back and forth, and place me on hold....and they act unpro windshield replace on hold for 1 hour, spoke to Melany, Christina, they transfer the phone back and forth, and place me on hold....and they act unprofessional, not helping the customer at all. Christina texted me Ana's name and she stated that Ana was my advisor before so Ana will have to call me back and no one call me. Next day, I called again and Melany told me that I have to wait 2 weeks just to see the advisor, I Just need to replace the windshield, and to be honest, I don't care who is advisor, as long as they repair my car. I am very disappointed with their service. They're not qualify to work as Mercedes dealer at all. You really need to fix this matter More
by jennguyen1
Employees Worked With
Melany, CHristina
September 26, 2022
Work performed excellent. Speed of work slow. Communication with dealership can be improved. Call center not very helpful when operators don’t have direct access to service ad Speed of work slow. Communication with dealership can be improved. Call center not very helpful when operators don’t have direct access to service advisor. More
by mpatterson9
Employees Worked With
Jason Fleeks
September 22, 2022
Thank you Stacey for kindness and excellent sales service. This dealership has an incredible range of vehicles and treats you with respect. She was very knowledgeable of the brand and as a customer service. This dealership has an incredible range of vehicles and treats you with respect. She was very knowledgeable of the brand and as a customer I felt honored. If you are looking to purchase a new car, visit Stacey!! More
by b333
Employees Worked With
Stacey
September 22, 2022
My experience this time was much better than my last time, very cordial. The only problem that I have noticed since the install of the auxiliary battery is the ECO function does not work. From what I time, very cordial. The only problem that I have noticed since the install of the auxiliary battery is the ECO function does not work. From what I understand, the ECO function should have been restored upon replacing the battery. More
by jdk2652
Employees Worked With
Ahmed Hamed
September 22, 2022
Always gives the best service and excellent team. Always keep me informed if there’s any other issue or letting me know what’s going on with my vehicle. Always keep me informed if there’s any other issue or letting me know what’s going on with my vehicle. More
by Walter B
Employees Worked With
Ana Alvarez
