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Mercedes-Benz of Houston North

Houston, TX

Overview
Reviews
Vehicles
4.5
731 Reviews
Mercedes-Benz of Houston North is the premier destination for all things Mercedes-Benz in the north Houston area. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
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17510 I-45 North Freeway

Houston, TX

77090

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Showing 731 reviews

November 10, 2022

Good service and workmanship from the entire team. Work completed on time, good communications throughout More

by h-ch.freitag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor, Ahmed
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Nov 19, 2022 -

Mercedes-Benz of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 09, 2022

EXCELLENT ASSISTANCE AND EXCELLENT SERVICE. JASON FLEEKS IS A VERY TOP-NOTCHED, EFFICIENT AND EFFECTIVE SERVICE ADVISOR. More

by MARVIN WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON FLEEKS
Report | Print
Nov 17, 2022 -

Mercedes-Benz of Houston North responded

Hi Marvin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 08, 2022

Always trying to sell us other services and products , that we weren’t scheduled for . And at higher prices than other establishments, such as tires More

by None
Recommend Dealer
No
Employees Worked With
Christina and Mechanic
Report | Print
Nov 16, 2022 -

Mercedes-Benz of Houston North responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Houston North take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8970. We hope to hear from you.

Nov 16, 2022 -

None responded

Your sales man even told us that the tires were all the same size before we bought it and there not front and back are different, but its my fault, I bought in a hurry , I ll try and stay out of your establishment, except for our prepaid maintenance, that we’re not sure what it really cover , probably just oil change .

November 05, 2022

BS service department will trick you into coming with BS coupons and charge u and arm and a leg. Do yourself a favor and go somewhere else. More

by Delgaan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmed
Report | Print
Nov 14, 2022 -

Mercedes-Benz of Houston North responded

Hi Delgaan, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.

November 02, 2022

Ana is always polite and helpful when I arrive at the dealership for service wonderful More

by taminawyatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ana
Report | Print
Nov 11, 2022 -

Mercedes-Benz of Houston North responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2022

Ana help me out quick and my car was completed on time , good place to service your car More

by Jesuspr25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Alvarez, Lisa Parasrami
Report | Print
Nov 08, 2022 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 29, 2022

The service was great. I received a text showing my vehicles and the findi gs. More

by rrichards35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
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Nov 06, 2022 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 28, 2022

The service date was long but the service dept was backlog with cars to be serviced More

by WaddyChrista
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ana, Lisa Parasrami
Report | Print
Nov 04, 2022 -

Mercedes-Benz of Houston North responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 27, 2022

I’m appreciative of MB North they always take the best care of me & my vehicle. The only thing that bothers me is my vehicle was given to me without one drop of windshield washer fluid. And I mean not one More

by Beautyvee73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesenia, Lisa Parasrami
Report | Print
Nov 03, 2022 -

Mercedes-Benz of Houston North responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 27, 2022

When you drop your vehicle for repairs, make sure you take photos as they caused more damage beyond what you went for - they sneaked in dealership caused defective parts into your vehicle which was not m More

by Jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yam H.
Report | Print
Nov 04, 2022 -

Mercedes-Benz of Houston North responded

Hi Jon, we are deeply disappointed by your experience at Mercedes-Benz of Houston North. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.

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