Mercedes-Benz of Houston North

Friendly environment Knowledgeable workers Need more staff for the service department Great communication Need better way to manage service appointments staff for the service department Great communication Need better way to manage service appointments More

I had an issue with the service center and they resolved it very quickly. They are a stand up Team!! Mr. Darryl Davis and Mr. Jason are stand up guys!! it very quickly. They are a stand up Team!! Mr. Darryl Davis and Mr. Jason are stand up guys!! More

Great service staff! In and out quickly and all services done professionally with all issues. In and out quickly and all services done professionally with all issues. More

He took the time to explain everything about my car and what was going on with it what was going on with it More

The dealership is always clean, friendly and professional. From the time I pull in I feel welcomed. professional. From the time I pull in I feel welcomed. More

This was my first service appointment and I found it to be a very nice experience! ANA ALVAREZ, was very professional and helpful throughout the entire process! If I had any questions I could call her and be a very nice experience! ANA ALVAREZ, was very professional and helpful throughout the entire process! If I had any questions I could call her and she would answer them! Thank you Ana! More

Ana was amazing. She was very helpful and knowledgeable. She explained the process well, made accommodations for my inconvenience, and was very friendly and kind. She was very helpful and knowledgeable. She explained the process well, made accommodations for my inconvenience, and was very friendly and kind. More

Attentive detailed service provided! My service rep Jason is the best very effective and customer oriented! My service rep Jason is the best very effective and customer oriented! More

Location and service advisor treats my car with highest expectations and care and regard. Thanks expectations and care and regard. Thanks More

ACE & Frank are great and caring individuals it is the second car I purchased from them. And will use the in future But the salesman I had BEN this time was awful, to start with I asked the code sheet a second car I purchased from them. And will use the in future But the salesman I had BEN this time was awful, to start with I asked the code sheet and told him I did not see the Dashcam, he told me there was one and car has items that are not put on the Code sheet, he pointed the front facing camera. FALSE. The car does not have Dashcam. The front facing camera is used for that purpose but requires other hardware and is purchase option. When we into Finance to see Frank, he told Ben to remove the tags, and get the car new clean and ready. When were done with Frank and when to get the car the tags where still on and the Bird Dropping where still on hood. He told it just happen FALSE. I waked by the car on the way into the dealership and the bird dropping were there. He called some to wipe it off. Then started to remove the tags and when he removed the front tag gave me the tag with the mount still attached. I told the new owner was going to need it, also it mounts with screw going through the front grill so, the holes were visible in the grill. When I got home found I did not have me home keys. He took my key to my car to have it appraised and never removed my home keys. More