Mercedes-Benz of Houston North

The service team very helpful specially Ahmed he makes everything easy to review your car needs everything easy to review your car needs More

The representatives in the service department were very friendly, courteous, and professional. They made me feel at ease about getting the car repaired friendly, courteous, and professional. They made me feel at ease about getting the car repaired More

Service is outstanding. Always giving a status of the service. I appreciated Ana keeping me updated. Always giving a status of the service. I appreciated Ana keeping me updated. More

The people here were all very nice and were working very hard. The facility is well-kept with a nice waiting area offering free drinks and snacks. That being said, I feel the operation, although not terribl hard. The facility is well-kept with a nice waiting area offering free drinks and snacks. That being said, I feel the operation, although not terrible, could be improved. I dropped my car off on a Friday. I will admit that I did not make an appointment, as this was my first time there and I didn't realize how busy it would be, so I completely understand I would not be prioritized over those with an appointment, although I would assume that I would essentially be filled into a next open spot if nothing else. I brought it in for an alignment, and two small parts repairs, one of which had a part on backorder so didn't need to be done at that time. The car was not ready until the following Thursday. This was a company vehicle so it wasn't a major inconvenience, but if this was my daily driver that would be a very long time to be without a car for an alignment, especially since at dropoff they indicated it would be done on Monday. Aside from that, communication was lacking. I had to call several times to get an update. I did like the text option, but it wasn't utilized much unless I asked for it. I don't blame the service advisor at all though, to be clear. He was friendly and staying on top of multiple things at a time. It was clear to me they are consistently very busy. Which is why some improvements could be made. If my service advisor is constantly too busy to update me, maybe another process would be better... When I walked up to pick up my car, no one greeted or offered to help me, again, because they're all very busy helping people, including my service advisor. But it made me walk around aimlessly for a bit, unsure of what to do or who to inform, even though my car was right there waiting for me. A receptionist or dedicated communications specialist to direct and communicate with customers maybe would resolve all the issues I had? Overall, they are clearly very busy always, so some sort of expansion would definitely help them. Outside of that, the work was done well, and the car drove great after. I just have a part on back order with no eta whatsoever. More

The staff are wonderful to work. I have owned three Mercedes and the service staff has always been helpful. I have owned three Mercedes and the service staff has always been helpful. More

Horrible experience. I went to the dealership simply for an oil change, which was covered in my warranty, but was pushed by a very rude staff member, Michael Huerta, to p I went to the dealership simply for an oil change, which was covered in my warranty, but was pushed by a very rude staff member, Michael Huerta, to pay for services I did not need. I stated multiple times that it was not necessary over the duration of an 18 minute phone call. That was after being pushed in the dealership as well. I was told to pay $600+ to cover services that should have been covered in my warranty. This dealership causes many problems every time I go so I would recommend looking elsewhere if deciding to purchase a vehicle. More

Service person which I believe was Ana did an amazing job of working me in the rotation of service. She was fabulous and no pressure from her at all. She is definitely a great asset. Great team! of working me in the rotation of service. She was fabulous and no pressure from her at all. She is definitely a great asset. Great team! More

Gordon Barnes is fantastic! I have purchased around 10 cars from him and he is honest, fair and gives solid advice! I have purchased around 10 cars from him and he is honest, fair and gives solid advice! More

Everyone there is great, they great you with a smile and take time with you take time with you More

Great service and great customer service I hope you like this always thank you Mersedes ❤️ this always thank you Mersedes ❤️ More