Mercedes-Benz of Houston North

Great place. Ana A. in service is the best. She is very helpful, caring and professional. Ana A. in service is the best. She is very helpful, caring and professional. More

Service took to long to complete, dealership was not prepared to work on my car. prepared to work on my car. More

I have always had a good experience with Mercedes-Benz of Houston North. Always willing to work with me. Great service. Jason is the best! Houston North. Always willing to work with me. Great service. Jason is the best! More

Ahmed Hamed is great! Just like Mercedes Benz North service center. I am always treated with respect. Just like Mercedes Benz North service center. I am always treated with respect. More

Staff attends to service and state inspection in a reasonable period of time for one to wait without coming back with a car. reasonable period of time for one to wait without coming back with a car. More

Joe was quick and easy to deal with. Although that the financial center they took a lot longer than expected. Although that the financial center they took a lot longer than expected. More

The service team very helpful specially Ahmed he makes everything easy to review your car needs everything easy to review your car needs More

The representatives in the service department were very friendly, courteous, and professional. They made me feel at ease about getting the car repaired friendly, courteous, and professional. They made me feel at ease about getting the car repaired More

Service is outstanding. Always giving a status of the service. I appreciated Ana keeping me updated. Always giving a status of the service. I appreciated Ana keeping me updated. More

The people here were all very nice and were working very hard. The facility is well-kept with a nice waiting area offering free drinks and snacks. That being said, I feel the operation, although not terribl hard. The facility is well-kept with a nice waiting area offering free drinks and snacks. That being said, I feel the operation, although not terrible, could be improved. I dropped my car off on a Friday. I will admit that I did not make an appointment, as this was my first time there and I didn't realize how busy it would be, so I completely understand I would not be prioritized over those with an appointment, although I would assume that I would essentially be filled into a next open spot if nothing else. I brought it in for an alignment, and two small parts repairs, one of which had a part on backorder so didn't need to be done at that time. The car was not ready until the following Thursday. This was a company vehicle so it wasn't a major inconvenience, but if this was my daily driver that would be a very long time to be without a car for an alignment, especially since at dropoff they indicated it would be done on Monday. Aside from that, communication was lacking. I had to call several times to get an update. I did like the text option, but it wasn't utilized much unless I asked for it. I don't blame the service advisor at all though, to be clear. He was friendly and staying on top of multiple things at a time. It was clear to me they are consistently very busy. Which is why some improvements could be made. If my service advisor is constantly too busy to update me, maybe another process would be better... When I walked up to pick up my car, no one greeted or offered to help me, again, because they're all very busy helping people, including my service advisor. But it made me walk around aimlessly for a bit, unsure of what to do or who to inform, even though my car was right there waiting for me. A receptionist or dedicated communications specialist to direct and communicate with customers maybe would resolve all the issues I had? Overall, they are clearly very busy always, so some sort of expansion would definitely help them. Outside of that, the work was done well, and the car drove great after. I just have a part on back order with no eta whatsoever. More