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Mercedes-Benz of Houston North

Houston, TX

Overview
Reviews
Vehicles
4.5
730 Reviews
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17510 I-45 North Freeway

Houston, TX

77090

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Showing 730 reviews

April 30, 2023

Vehicle #9 from Mercedes North Houston. My salesman, Gordon Barnes, is truly incredible! He cares so much about his customers. He is extremely trustworthy, easy to deal with and quite he More

by Lowell Kirby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gordon Barnes, Edwin Brazda
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May 04, 2023 -

Mercedes-Benz of Houston North responded

Hello Lowell, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 30, 2023

Our purchase and follow up experience at Mercedes-Benz of Houston North I has been the worse across 35 years of car buying More

by Kurtbrower
Recommend Dealer
No
Employees Worked With
Xavier Vargas
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May 03, 2023 -

Mercedes-Benz of Houston North responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Houston North. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8970 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

April 24, 2023

Nestor takes care of everything and explains what I need in detail. I don't have to worry about anything. More

by Cdholiday22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor
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Apr 28, 2023 -

Mercedes-Benz of Houston North responded

Hi, we are glad we could help! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 23, 2023

Yami did a wonderful job taking care of me for my tires purchase. As a widow on a fixed income, she made sure I got the best price possible. She is very straight forward young lady, and I will defiantly be More

by marian.mannix1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yami Hernandez
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Apr 28, 2023 -

Mercedes-Benz of Houston North responded

We are pleased to hear you had such a positive experience with us, Marian! Drive safe, and we'll see you on the road.

April 21, 2023

Smiling customer service and keep it informed about your car. All staff aligned in the same way More

by Alvaro_espino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
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Apr 24, 2023 -

Mercedes-Benz of Houston North responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 21, 2023

The service department was like no other. Very knowledgeable and attentive to my needs. Answered all my questions and left me feeling comfortable. Will definitely be going back for all o More

by Drecio85
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christina in service department
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Apr 24, 2023 -

Mercedes-Benz of Houston North responded

Hello, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 20, 2023

Everything was wonderful when I was purchasing the car. However the customer service AFTERwards has been poor & questionable. More

by earnestsur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ack
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Apr 24, 2023 -

Mercedes-Benz of Houston North responded

Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (281) 305-8970 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

April 19, 2023

Staff was friendly and helpful. Showroom was spotless. Leasing a new car was relatively easy More

by mdesloges726
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Huerta, Frank Castaneda
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Apr 22, 2023 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 14, 2023

Everyone is very professional, helpful, nice & courteous. This location made the process of purchasing a car easier. More

by Missypoo727
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lopes, Xavier
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Apr 21, 2023 -

Mercedes-Benz of Houston North responded

Hello, We are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 12, 2023

Prompt and couteous service advisor Mr. Jason. I appreciated the cortesy ride to my home. More

by davidxram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Houston North responded

Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

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