Mercedes-Benz of Honolulu

when i think of my car, i think of jeff decorte!!!! been with mercedes for almost twenty years!!! always worked with jeff decorte! upon arrival at the dealership, all my service concerns are totally tak been with mercedes for almost twenty years!!! always worked with jeff decorte! upon arrival at the dealership, all my service concerns are totally taken care of from what the service will include to arranging for my trip home and back!!! all this involves jeff continuing to inform me of the status of the service!! cannot say enough!!! able to leave it to jeff to take care of everything!!! am so grateful! thank you! More

Fantastic My latest service experience with Tripp at Mercedes Benz was fantastic. My car is riding smoothly again. Thank you for the quick service. Mahalo, Kat My latest service experience with Tripp at Mercedes Benz was fantastic. My car is riding smoothly again. Thank you for the quick service. Mahalo, Kathy More

service The service rep was truly great. He was friendly and competent and made sure everything possible was done correctly. I worked with Craig Hironaka who The service rep was truly great. He was friendly and competent and made sure everything possible was done correctly. I worked with Craig Hironaka who is a gem. More

excellent service and loaner car is clean. our experience with honolulu mercedes is always positive and we are treated to a kind and courteous professional people who work there, Mr. Warren Ish our experience with honolulu mercedes is always positive and we are treated to a kind and courteous professional people who work there, Mr. Warren Ishii is personable and prompt with answers that make my wife and glad we bought a mercedes benz from here. More

Car Repair Mr Ishii demonstrated excellent customer service skills. Very polite and very helpful. When I bring the car in for service, Mr Ishii always makes sure Mr Ishii demonstrated excellent customer service skills. Very polite and very helpful. When I bring the car in for service, Mr Ishii always makes sure everything is ok before I leave .Could not ask for better service . Would like to mention the young man I am not sure if I got the name right Hanson? Who explained the features of the courtesy car he displayed enormous patience and was very friendly even so I was a little unsure about some of the new features. Overall excellent service More

Service I had a dr's app right after MB service app. I just have to drop my car and Craig took care of it everything. I had a dr's app right after MB service app. I just have to drop my car and Craig took care of it everything. More

Great service Exceptional customer service! Was greeted with aloha and waited comfortably until my car was ready. The service A appointment took less than two hours Exceptional customer service! Was greeted with aloha and waited comfortably until my car was ready. The service A appointment took less than two hours and everything went very smooth. Great experience, thank you! More

Great service every time I have taken the car in. Excellent shuttle service and it's good to have loaner cars available. Everyone is very courteous and attentive. every time I have taken the car in. Excellent shuttle service and it's good to have loaner cars available. Everyone is very courteous and attentive. More

Fletcher Jones Promote Fletcher Jones to General. He is professional and classic MB service orientated. He provided me with the service that I expect and this parall Promote Fletcher Jones to General. He is professional and classic MB service orientated. He provided me with the service that I expect and this parallels with the quality of the ultimate German engineering in my 2017 MB AMG 63 GLE that I just purchased. I have been driving MB for 47 years and purchased many here in Hawaii from the 1961 300 SL roadster -600SL 12 cylinders roadster and the service has always been great but now it is even better. I am a physician and the patient always comes 1st and this is what I witness now with MB of Honolulu and their customers. Great job, Fletcher. Aloha, Dr. Ron Perry More

Great Service Great service with attention to detail and excellent follow-up. Car was available as promised with detailed description of work completed and addition Great service with attention to detail and excellent follow-up. Car was available as promised with detailed description of work completed and additional work that is needed. More