Mercedes-Benz of Honolulu

Very helpful and professional Help for make a appointment as soon as possible and really take care our concerns. Employees there show their work professional and solve the problems Help for make a appointment as soon as possible and really take care our concerns. Employees there show their work professional and solve the problems. More

Best customer service offered on the island. I am always impressed by the employees at the dealership. They are organized, friendly, knowledgeable and efficient. My Service Advisor was prepared I am always impressed by the employees at the dealership. They are organized, friendly, knowledgeable and efficient. My Service Advisor was prepared for me and explained what needed to be done on the car, as well as offering me a 3 year contract package for services that would save me money. I came in for a 7:20am appointment and was taken by the shuttle driver as soon as I was done (no waiting), and home by 7:45. The return shuttle was equally efficient. After signing and paying, my car was waiting. I have been a Mercedes owner since 1982 and this dealership has been exceptional. More

Warren Ishii provided excellent service Warren Ishii provided excellent service. He dealt with the issue I came in for, as well as a full servicing that I only asked about when I arrived. I Warren Ishii provided excellent service. He dealt with the issue I came in for, as well as a full servicing that I only asked about when I arrived. I thought I would have to come back another day but Warren took care of at the same time. He's the best! More

Amazing Kui and his team was great and help me with my new car in every possible way! I recommend this dealer to anyone in Honolulu Kui and his team was great and help me with my new car in every possible way! I recommend this dealer to anyone in Honolulu More

A Very Happy Customer I have my Mercedes for two years. Historically, I have changed auto manufacturers every 5 years or so. It was as if I couldn't find a make that I wa I have my Mercedes for two years. Historically, I have changed auto manufacturers every 5 years or so. It was as if I couldn't find a make that I was truly happy with. My search is over. I am glad that I purchased a Mercedes and I am extremely pleased with my dealer. My only regret is that I didn't come much earlier. More

Service rep is outstanding. I have been using this dealership for 20 years and this is the best service rep I have had the pleasure to work with. Trip is a great is outstanding. I have been using this dealership for 20 years and this is the best service rep I have had the pleasure to work with. Trip is a great asset to your company. More

good service , friendly, having a good time with other. explain the whole car to me and telling me that when to change oil and how often. , friendly, having a good time with other. explain the whole car to me and telling me that when to change oil and how often. More

Honest Service and Repair Believe service and repair work done on my car are needed, not good to do, Jeff DeCorte always explains the service and repairs needed, estimated co Believe service and repair work done on my car are needed, not good to do, Jeff DeCorte always explains the service and repairs needed, estimated cost, etc.,for me to decide what will be done. I have a 100% belief in his honesty and recommendations. As I've said in the past, he is, a definite asset to your company. Main reason why I've returned yearly to service my car at your Service Department. He also told me about the new service plans. Purchased the 1A and 2B's Plan that I know will save me at cutting some of the cost for service. Mahalo Jeff! More

Outstanding Customer Service Jeff is very good at taking care of all the repair needs of my R350! Great customer service. I am 110% satisfied with Jeff's attention to detail. Jeff is very good at taking care of all the repair needs of my R350! Great customer service. I am 110% satisfied with Jeff's attention to detail. More

Replace rear tire that was punctured by a pothole. I received exceptional service by Tripp from the time I brought my car into MB until I picked it up 5 days later. MB did not have the tire in stock so I received exceptional service by Tripp from the time I brought my car into MB until I picked it up 5 days later. MB did not have the tire in stock so had to order it. They provided me with a loaner and kept me informed regarding the status of delivery of the tire. More