Mercedes-Benz of Honolulu

Great service every time I have taken the car in. Excellent shuttle service and it's good to have loaner cars available. Everyone is very courteous and attentive. every time I have taken the car in. Excellent shuttle service and it's good to have loaner cars available. Everyone is very courteous and attentive. More

Fletcher Jones Promote Fletcher Jones to General. He is professional and classic MB service orientated. He provided me with the service that I expect and this parall Promote Fletcher Jones to General. He is professional and classic MB service orientated. He provided me with the service that I expect and this parallels with the quality of the ultimate German engineering in my 2017 MB AMG 63 GLE that I just purchased. I have been driving MB for 47 years and purchased many here in Hawaii from the 1961 300 SL roadster -600SL 12 cylinders roadster and the service has always been great but now it is even better. I am a physician and the patient always comes 1st and this is what I witness now with MB of Honolulu and their customers. Great job, Fletcher. Aloha, Dr. Ron Perry More

Great Service Great service with attention to detail and excellent follow-up. Car was available as promised with detailed description of work completed and addition Great service with attention to detail and excellent follow-up. Car was available as promised with detailed description of work completed and additional work that is needed. More

100% Satisfaction Our ECO light was not working, took it in, got a nice loaner, fully covered under warranty. Constantly updated by our service advisor Jeff and fixEd a Our ECO light was not working, took it in, got a nice loaner, fully covered under warranty. Constantly updated by our service advisor Jeff and fixEd and happy as can be. Will most certainly be buying another Mercedes Benz in the future. More

No Worries...period Jeff of Service is an excellent coordinator. Guy knows what he is doing! The driver Paul is very aloha as well. Took me home to Ewa Beach and brought Jeff of Service is an excellent coordinator. Guy knows what he is doing! The driver Paul is very aloha as well. Took me home to Ewa Beach and brought me back when my car was ready More

Mercedes - 4th Lease My experience at Mercedes is always professional, quick (just the way I like it!) and pleasurable. I am a busy business owner and Charlie gives me th My experience at Mercedes is always professional, quick (just the way I like it!) and pleasurable. I am a busy business owner and Charlie gives me the information I need to make a decision on the type of car I would like. I am always treated very well from beginning to end of the sale by all involved, and after I have the car my service advisor, Craig is awesome as well! Of course it's nice to be driving my new Mercedes, but its the whole experience that makes it worth coming back time and again. More

BEST SERVICE DEALERSHIP! I ALWAYS HAVE THE BEST SERVICE FROM THIS DEALERSHIP! THEY NEVER DISAPPOINT! WOULD RECOMMEND TO MY FAMILY AND FRIENDS!! VERY PLEASANT AND ACCOMMODATING I ALWAYS HAVE THE BEST SERVICE FROM THIS DEALERSHIP! THEY NEVER DISAPPOINT! WOULD RECOMMEND TO MY FAMILY AND FRIENDS!! VERY PLEASANT AND ACCOMMODATING! IN AND OUT VERY FAST! CLEAN FACILITIES!! More

Outstanding dealership Very impressed!! Had a regular service and they had me in and out quickly. Was treated like the most important customer from the minute I entered t Very impressed!! Had a regular service and they had me in and out quickly. Was treated like the most important customer from the minute I entered the facility until I left. More

Excellent Overall Service-Courteous, Friendly & Professional Devan was very helpful and the shuttle service provided by Ron to my physical therapy appointment in the morning was a real benefit as was the shuttle Devan was very helpful and the shuttle service provided by Ron to my physical therapy appointment in the morning was a real benefit as was the shuttle service again provided by Ron back to the dealership to pick up my car with a stopover to get my son at school because it was so late in the afternoon due to heavy rush-hour traffic. My only slightly negative comments are quite minor in nature: I was told it would take between three-and-a-half and five hours, but it was closer to seven hours between my scheduled time of 8:40 a.m. and when I received a call from Devan at 3:38 p.m. that the car was ready; there were several obvious marks of some kind on the exterior that could/should have been rubbed out during the car washing process; and the trunk area didn't appear to have been vacuumed at all. More

Courtesy Recent visit was good. Took my car in for servicing and got there a little early, but had to wait a little after my scheduled appointment time for ser Recent visit was good. Took my car in for servicing and got there a little early, but had to wait a little after my scheduled appointment time for service representative to see me. But it was ok. Service took 4 1/2 hours so I went to shopping center to kill some time. Was notified by service representative when vehicle was finished. More