Mercedes-Benz of Honolulu

Great Service Advisor and Department. I was happy to be greeted by Jessica Chun my new Service Advisor. Very knowledgeable with great follow-thru. Kept me informed of everything going on a I was happy to be greeted by Jessica Chun my new Service Advisor. Very knowledgeable with great follow-thru. Kept me informed of everything going on and assisted with the new S560 features. Always friendly with big smile and an awesome attitude which really makes the difference. Had a prior service problem with my last S class the Service Manager Lance Kobyashi is taking care of with Mercedes Benz. Returning my last vehicle at end of lease has become complicated. Still working on this problem. Can't seem to get anyone to assist with this? Tony Montalte More

Only MB dealer ship on Island They seem to know they are the only MB dealer ship on island, so they can be rude and lazy.. they don’t go above and beyond. Sub par They seem to know they are the only MB dealer ship on island, so they can be rude and lazy.. they don’t go above and beyond. Sub par More

Service My service adviser, Kimo Makaula was very thorough in explaining the work that was performed and made recommendations that would benefit the performan My service adviser, Kimo Makaula was very thorough in explaining the work that was performed and made recommendations that would benefit the performance and ongoing maintenance of my vehicle. It is nice to see that the excellence in customer service that your loyal customers are accustomed to is carried out across the board. This is why I always recommend your dealership to everybody who is in the market for a new or used vehicle. More

Luxury Car dealership Absolutely one of the best experiences in buying a new car!! Highly professional and knowledgeable sales staff! Mercedes Benz is a quality product an Absolutely one of the best experiences in buying a new car!! Highly professional and knowledgeable sales staff! Mercedes Benz is a quality product and the Honolulu Mercedes Benz staff from start to finish is top notch! More

Professional, Friendly, Helpful and Attentive Tatiana Cachola is a pro! She's quick on her feet, good a juggling several xxxxx at once and always has a smiling face. I appreciated how efficient sh Tatiana Cachola is a pro! She's quick on her feet, good a juggling several xxxxx at once and always has a smiling face. I appreciated how efficient she was as well as the frequent updates about my car's service status. I was in and out in a reasonable amount of time and I like how well she interacted with me from beginning to end. Thanks, Tatiana! More

Angie is exceptional! Angie Martinez was our salesperson. She is a rare combination of exceptional product knowledge & likablility. We have gone through the purchase proc Angie Martinez was our salesperson. She is a rare combination of exceptional product knowledge & likablility. We have gone through the purchase process of many new cars in the past and have been satisfied customers of MBenz for the last 7 years. As a salesperson she is a standout among those who have assisted us with new car purchases. She is a definite asset to your staff at MBenz Honolulu. Two weeks ago we moved from Maui where our previous dealings was with the MBenz in Maui. The staff there gave us consistently steller service throughout the entire seven years, most importanty after we purchased our car. It is one of the main reasons we have bought another Mercedes. We hope we can look forward to an equal level of service and satisfaction with your Honolulu operation. If Angie is any indication of the level of your customer service, we know we will be in good hands once again. More

Required service to E550 Service at Mercedes is very professional and pleasing. Also we are contacted if issues'arise that need attention. Estimated time frame was accurate an Service at Mercedes is very professional and pleasing. Also we are contacted if issues'arise that need attention. Estimated time frame was accurate and we are happy with result of our visit. More

Kimo is awesome! Kimo is always helpful and flexible. I appreciate all the staff that helped me! Happy Holidays to everyone! I would definitely recommend Mercedes Kimo is always helpful and flexible. I appreciate all the staff that helped me! Happy Holidays to everyone! I would definitely recommend Mercedes and staff! More

Great customer service - Art is a great guy! Art really helped me with everything! I value his opinion. He didn’t push me but asked the right questions instead. I appreciate him taking time for m Art really helped me with everything! I value his opinion. He didn’t push me but asked the right questions instead. I appreciate him taking time for me and consulting me during the purchase of a brand new metris. My customer le Love it! I run the tour company DanielsHawaii and we target germans and provide high end tours for our clients. We get lots of positive feedback on the van. Thanks Art for great customer service. I will probably be back soon to buy the next one More

Everyone so easy to work with , no sales pressure, all options presented with prices shown, given time to think about purchase , excellent explanation in use of your too many comp , no sales pressure, all options presented with prices shown, given time to think about purchase , excellent explanation in use of your too many complicated features in the car. More